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Business Profile

Window Installation

Universal Windows Direct of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.23

Average of 70 Customer Reviews

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Review Details

  • Mallory L

    Date: 08/02/2022

    Mallory L

    Date: 08/02/2022

    Universal Windows staff , ****, ************ were nice, professional, efficient & cleaned up well. They arrived early 10:45am & were gone by 2pm. I hope they will install my next 4 windows.

    Universal Windows Direct of Columbus

    Date: 08/05/2022

    *******, we are thrilled to hear ***** ***** and ***** provided you with an efficient installation experience. Thanks again for trusting us with your home-improvement project.

  • John B

    Date: 08/02/2022

    John B

    Date: 08/02/2022

    The entire process was professional, pleasant, and something I will use again. Love the looks of the windows and was pleased with ********* work. I have already told others about my purchase of windows for our house. Thanks for being professional and friendly.

    Universal Windows Direct of Columbus

    Date: 08/03/2022

    ****, we are thrilled to hear ******* provided your with a professional installation experience. Thanks again for trusting us with your home-improvement project.

  • Chris P

    Date: 07/20/2022

    Chris P

    Date: 07/20/2022

    Servicemen were professional and thorough. The one gentleman who was helping with clean up was not as focused as the two installers this the 4 star rating.

    Universal Windows Direct of Columbus

    Date: 07/21/2022

    *****, thank you for sharing this feedback on your experience with us. We will be using your feedback to internally coach our team to provide a better customer experience moving forward. If there's anything else we can help with, please don't hesitate to contact us directly at ***************************************************************************************

  • Felicia F

    Date: 07/16/2022

    Felicia F

    Date: 07/16/2022

    I have had nothing but problems starting with the sales guy but mostly with the contractor and the only person remotely willing to help is the regional manager in **. The **** ************* who I have seen other complaints about has never checked on my issue or contacted me. If I knew then I would never have gotten Universal Windows. What a sham. I will be regretting this for the next 20 years for sure .

    Universal Windows Direct of Columbus

    Date: 07/18/2022

    *******, we are truly sorry to hear about your experience with us. We have reviewed your account and see our service team has attempted to reach out to you this morning to assist in resolving your concerns. Please return their call for further assistance in getting your concerns addressed immediately.

  • Loretta T

    Date: 06/25/2022

    Loretta T

    Date: 06/25/2022

    Universal Windows Direct installed 10 windows at my home. They were wonderful from the salesman to the installers. I love my windows!

    Universal Windows Direct of Columbus

    Date: 06/27/2022

    Thank you for sharing your feedback, *******. We are thrilled to hear our team provided you with great experience from start to finish. Thanks again for trusting us with your home-improvement project.

  • CHRISTINA H.

    Date: 06/22/2022

    CHRISTINA H.

    Date: 06/22/2022

    Our salesman was awesome, instalation took awhile and I felt bad ** there was only 1 guy

    Universal Windows Direct of Columbus

    Date: 06/23/2022

    *********, we are thrilled to hear our team provided you with a great experience from start to finish. We appreciate you being understanding with our installer as a one-man team. If there's anything else we can help with, please don't hesitate to reach out.

  • Frances R

    Date: 06/14/2022

    Frances R

    Date: 06/14/2022

    Very professional and stand behind their products. This the second we gave used them

    Universal Windows Direct of Columbus

    Date: 06/15/2022

    *******, we are thrilled to hear our team provided you with an exceptional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.

  • Cheryl C.

    Date: 05/17/2022

    Cheryl C.

    Date: 05/17/2022

    Salesman was very friendly and helpful. I was told it would take approximately 6 weeks to get installation scheduled. My windows were ready sooner than expected and installed by a great friendly crew. The were prompt and did a great job. Love the way my windows look.

    Universal Windows Direct of Columbus

    Date: 05/21/2022

    Thank you for sharing your experience!

  • Colten K

    Date: 05/14/2022

    Colten K

    Date: 05/14/2022

    I paid for windows 4 month ago. install was today. installers were great. for some reason windows direct told the subcontractors that I didn't want flashing on the outside of the windows. I don't have a clue where they came up with that idea. so I have windows with no flashing. insulation sticking out everywhere that the flashing should be. so far 3 calls to try and get it resolved with people playing the blame game with no results. my hoa is ****** and after me about it and I'm stuck.

    Universal Windows Direct of Columbus

    Date: 05/21/2022

    Hello, I am disappointed to learn you haven't had a 5-star experience working with us. I was able to locate your account and did see that you are working with management to get this resolved as quickly as possible. We look forward to turning this situation around for you!

  • Kevin C

    Date: 05/05/2022

    Kevin C

    Date: 05/05/2022

    So far, so good, but the seventeen windows we ordered have only been installed for two days. The ordering process was very efficient and the young salesman we dealt with was very knowledgeable of his product and never once did we feel there were any high pressure sales tactics. We felt the quote he gave us was very reasonable considering the number of windows we needed replaced. The time frame of contract entry to window delivery was originally estimated at possibly sixteen weeks. However, it actually ended up being about half that. The crew that came to handle the installation actually had all seventeen of them and all interior work finished up by noon and came back the next day to finish the outside work. The only bad thing I can point out would be that two screens need minor repair along the edge (probably shipment/handling damage) and several of the tabs that allow the windows to tilt in have literally popped off. However, before the install crew left they had the paperwork prepared to submit for the repairs to be done. Overall, very good experience and only time will tell as to exactly how happy we are with these windows. Please take note that I would have given a five star review if it werent for the fact the tilt in tabs popped off when I tried using them.

    Universal Windows Direct of Columbus

    Date: 05/10/2022

    We appreciate your feedback, *****. We are truly sorry to hear we did not met all of your expectations and would like the opportunity to make things right. Please contact us at ************************************************************************************** for assistance.

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