We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Damage Restoration

Dr. Flood LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Information and Alerts

BBB RatingF

Reasons for rating

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • 3 complaint(s) filed against business that were not resolved
  • 6 complaint(s) filed against business
On Sept. 20, 2019,  BBB Accreditation was suspended due to a pending unresolved customer complaint filed June 10, 2019, alleging problems with the company concerning claims related to insurance and home owner association representation and billing involving water damage at a condominium, and, after BBB conciliation efforts were not successful, due to failure by the business upon BBB’s request of Aug. 1, 2019, to sign and return an agreement to participate in arbitration to resolve the dispute even though the consumer signed an agreement to participate in arbitration to resolve the dispute. 

Due to the pending unresolved complaint and failure to respond to BBB's recommendation and requests to participate in arbitration to resolve the complaint, the company is not currently meeting the following BBB Accreditation Standards to honor promises and be responsive:


5. Honor Promises

Abide by all written agreements and verbal representations.

An accredited business or organization agrees to:

  A. Fulfill contracts signed and agreements reached.

  B. Honor representations by correcting mistakes as quickly as possible.

6. Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

An accredited business or organization agrees to:

  A. Promptly respond to all complaints forwarded by BBB by:
      1. Resolving the complaint directly with the complainant and notifying BBB, or
      2. Providing BBB with a response that BBB determines:
           - is professional,
           - addresses all of the issues raised by the complainant,
            - includes appropriate evidence and documents supporting the business’ position, and
            - explains why any relief sought by the complainant cannot or should not be granted.

  B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with these standards.


The company has until Sept. 30, 2019 to appeal this action.

The matter will be reviewed further by BBB and by the BBB’s Board of Directors. The Board’s next 2 meetings are currently scheduled on Oct. 22 and Nov. 19, 2019.

A complete list of BBB Accreditation Standards may be viewed at https://www.bbb.org/bbb-accreditation-standards 

Service Area

  • Franklin County, OH

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.