Complaints

This profile includes complaints for Dr. Flood LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dr. Flood LLC.

  Columbus, OH 43205-1411

• 

  Dr. Flood LLC.

  PO Box 9967 Bexley, OH 43209-0967

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this firm to conduct water damage remediation. Within 30 days they were in touch with and agreed to a settlement from insurance. However, they claim they have not received the insurance check. They did not contact me at all to advise me they were still waiting on payment, but simply tendered a notice of intent to file lien. They will not respond to my inquiries or explain why they did not call me when they said they did not receive the check from the insurance. Their first step was to threaten a lien. It's been about 45 days since their services were rendered. Insurance states they sent the check a week ago. I am extremely disappointed this service's only communication to me was a threat rather than an inquiry to allow me to call insurance to confirm payment.

  Business Response

  Date: 02/09/2024

  Hello I was able to review your file with management. They explained your payment has been processed and we will waive any fees as a courtesy.  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Dr Flood, a company that we hired to address the damage caused by a water-related incident in our home August 18, 2023.

  We are deeply dissatisfied with the services provided and the unprofessional conduct displayed during the insurance claim process.

  1. Damage Exacerbation: Upon hiring Dr Flood to mitigate the water damage in our home, we expected a professional and competent service. However, their work resulted in further damage to our property. This not only delayed the restoration process but also caused additional financial strain and emotional distress to our family.

  2. Harassment and Threatening Emails: Throughout the insurance claim process, we experienced harassment and received threatening emails/text messages from Dr Flood and their representatives. These emails were disrespectful, intimidating, and caused significant emotional and financial distress to us, particularly considering our status as elderly homeowners. We felt pressured to pay them before receiving insurance company approved funds. During this time, Dr Flood was actively engaged with our insurance adjuster and knew the claim process.

  3. Refusal to Provide Waiver of Lien: Despite having been paid in full for their services on 10/18/2023, Dr Flood has refused to provide a waiver of lien. This refusal has left us in a vulnerable position, making it impossible for us to receive the insurance funds from our mortgage lender for the $4,548.18 we paid. We believe that the conduct of Dr. Flood is unethical, unprofessional, and detrimental to our well-being.

  Their failure to provide contracted services to prevent further water/mold damage to our home and their aggressive behavior throughout the insurance claim process is unacceptable. We kindly request that the Better Business Bureau investigate our complaint and take appropriate action to address the issues raised. We appreciate your attention to this matter.

  Business Response

  Date: 11/07/2023

  Thanks for allowing us to service you. I will look into this immediately.  We can definitely help with providing the lien release information.  We just ask that this will make the situation satisfactory.  We do not provide services to prevent water damage only after the damage has occurred.  You may contact a water proofing company to help in that manner. Thanks 

  Business Response

  Date: 11/14/2023

  Hello thanks for your comments as of now the office has notified me that all requests have been satisfied.  Please let me know how we can help with anything else.

  Customer Answer

  Date: 11/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because:  I HAVE NOT RECEIVED THE SIGNED WAIVER OF LIEN RELEASE FORM I EMAILED TO THEM A MONTH AGO. THE OFFICE IS INCORRECT. I HAVE ATTACHED ANOTHER COPY.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of service was in March of this year. I googled serve pro company, called a number online who stated someone would call me with appointment. A number called I asked if with serve pro, man said yes (serve pro has no affiliation.) Dropped all 5 dehydrators and 6 fans for a small leak. They left for 7 days and used my electric and had no contact until bill of almost 5000.00. Delivery man said to sign for dropping off machines. They would bill the insurance company in which they did. Insurance company stated they could not find an I 9 Form to send check. They will not return calls. My insurance company stated they took advantage by using an excess of machinery. They added disposal charges for removing nothing. NO WORK was done. We explained there was an ONGOING leak and man just dropped machines off without attempting to fix the problem first . Never quoted a price. Insurance company attempted to call company on our behalf and asked for the manager. Person on phone number provided said he was in charge of everything, and then gave the name Itza, made no sense insurance company stated. No one could give him any information or a straight answer. Itza was the Person texting me about time delivery . The invoice is to overpriced for the small tub leak dripping into basement that had just started. Please help.

  Business Response

  Date: 11/07/2023

  Thanks for letting us know.  We  apologize for any misunderstanding.  We are completely  willing to work with your insurance company,  and willing to honor the price they agree to pay. Please email insurance invoice to [email protected]. thanks much

• Initial Complaint

  Date:06/21/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr Flood provided me services for water damage in my house. They billed be $8184. They had committed to working with my Insurance. Progressive insurance had an independent 3rd party analysis of the bill and per ********* the usual cost of the services is $6446 and an overcharge of $ 1735. Dr Flood refused to agree with this and initiated the move to take me to Court. I paid them the balance. I believe they should refund me what they had overcharged me i.e. $1735

  Business Response

  Date: 07/05/2022

  I would encourage you to send a copy of the additional payment to your insurance company for reimbursement, request to speak to a supervisor. They will help

  Customer Answer

  Date: 07/08/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17455381
  
  I am rejecting this response because: The Independent 3rd part analysis of the bill from Dr Flood is $1735 above what is usual and customary. So in essence they are overcharging.

  I have had discussion with Progressive insurance already. Dr Flood hold the clients hostage by not providing an estimate before providing services and then overcharging afterwards. The analysis by ********* has already been attached with the initial complaint. 

  I believe they should reimburse the overcharged amount of $1735.00

• Initial Complaint

  Date:05/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frustrated Dr. Flood, LLC put a lien on her property. It is filed at the Recorders ofice

  Business Response

  Date: 06/28/2022

  We would love to remove the lein once a payment is made. service has been completed since June of 2021 and we have not received a payment from you. Thanks

  Customer Answer

  Date: 06/28/2022

  I am rejecting this response because: this is the same response that my insurance agent and I have received in the past. 

  After all of the aggravation I have received from them, I am willing to pay about $500. All they did was bring in equipment and take off. No other service was rendered. Wayne is in the billing department. Wayne doesn't even live/work in Ohio. I think he is from Michigan. I dealt with Chance and Christian. There were three guys in two visits.  

  I was able to find a copy of the lien at the Recorder's office.

  I previously sent pictures of the poor workmanship to them. I had to do the work myself as a family member was moving in the next week, and it needed to be done for the move in. 

• Initial Complaint

  Date:05/20/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company above charged us a total of $4,073.39 for water leak on our carpet to dry off that was the size a 4 x 6 carpet. We did not receive a quote.

  On top of that they charged us an emergency fee which they came out 4 days later.

  According to the company, Dr. Flood, this was supposed to go to the Insurance Company. We realized we didn't have any water damage kind of insurance. they billed us to get it paid immediately. We've emailed them that this is not ethical and it's price gouging.

  A week later we even received a late fee charge which was ridiculous.

  We would like a billing adjustment to be processed. This company is unprofessional, unethical and there are plenty of complaints on them. Please contact Itzel M. He is the individual that needs to be dealt with.

  Business Response

  Date: 06/07/2022

  Listed above are the measurements from the water damage. Water damage was on two levels of the home. Wet Items were hauled away and Carpet was removed. A copy of the complete price list was provided at time of Service along with signed work authorization acknowledging the customers insurance would cover charges.

  Customer Answer

  Date: 06/10/2022

  I am rejecting this response because we requested a quote. Not an Invoice.  There was no quote. They said they were going to submit a quote to Insurance and we never got a copy or if they even made a quote.  We would've shopped around for better pricing because what they did was price gauging just so that insurance can pay which we didn't have the insurance to cover for this.  Regardless, we did not receive a quote.