Complaints

This profile includes complaints for Columbus Liquidation Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Columbus Liquidation Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Columbus Liquidation Center

  4141 Refugee Rd. Columbus, OH 43232

• 

  Columbus Liquidation Center

  4141 Refugee Rd Columbus, OH 43232-4939

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Dispute Against Columbus Liquidation Center Dear Better Business Bureau, I am emailing to report a dispute against Columbus Liquidation Center regarding a refrigerator. I purchased the refrigerator from their store and it came without a warranty, the water dispenser was not working, and the wiring was exposed. I purchased the fridge on November 11th of 2022, and according to the warranty it expired in March 2022. I have been going back and forth with the Columbus Liquidation Center for months trying to resolve this issue. They have failed to uphold their promise and make things right. Eventually, they offered a full refund and to pick up the fridge, however, now they are trying to offer me only half of the refund and have the fridge in their possession. I am requesting your assistance in getting the full refund for this incident as promised. I can provide any additional required information. Thank you for your help and I look forward to hearing from you soon. Date of transaction: November 11th, 2022 Amount Paid: $2,284.18 Nature of the dispute: Requesting a refund for a refrigerator purchase that was practically a lemon. Sincerely, *** *******

  Business Response

  Date: 02/22/2023

  Thank you for the opportunity to respond to this complaint. I hope you will accept this response
  as timely, since we received your letter by mail, and it only arrived last Wednesday.
  
  Columbus Liquidation Center (CLC), as its name implies, sells discounted items in an “as is”
  condition. Columbus Liquidation Center has posted “No Returns, No Refunds. No Exchanges”
  and “All Sales are Final” policies. Signs displaying these policies are on the front door, all
  around the showroom, on our website, and on the receipts the customers sign. Customers are
  advised to inspect the products before purchasing them. They are even allowed to go through
  boxes of such things as flooring to ensure they want what is in the box. Appliances are openly
  displayed for inspection.
  
  This customer bought a Samsung refrigerator for $2,284.18 (including taxes and delivery
  charge). The customer was advised to inspect the refrigerator before buying it. He was not
  promised a manufacturer’s warranty. We sell all of our products “as is” and they are priced
  accordingly.
  
  The customer signed the receipt showing that he was aware of and understood our “as is”, all
  sales are final, and no returns, refunds, or exchanges policies. (See attached signed receipt. I
  have removed the customer’s name and the credit card numbers.)
  
  The refrigerator was delivered to his home by CLC. When it was delivered the customer noticed
  a single loose wire under the refrigerator. This wire is an extra wire that did not need to be
  connected to anything for the refrigerator to work. He called CLC and was advised of this. He
  was instructed on how to clip the wire under the refrigerator to get it out of the way and he said
  he would take care of the wire. This loose wire in no way adversely impacted the functioning of
  the refrigerator. Even today, the refrigerator is in good working order.
  
  The customer then complained that the refrigerator was missing the water dispenser. CLC
  offered to give him a water dispenser for free, even though he should have seen that the water
  dispenser was missing when he inspected the refrigerator. CLC also offered to bring the
  dispenser to him and put the wire back in place, but CLC was not able to return as soon as the
  customer wanted, so he filed a dispute. The refrigerator was certainly not a lemon.
  
  We tried to remedy his complaints, even going outside of our policies. But he was not satisfied.
  He demanded a full refund for a loose wire and a missing water dispenser. In an effort to resolve
  this, CLC did eventually offer him a full refund, on the condition that the customer return the
  refrigerator in like new condition. There were some stumbling blocks trying to arrange to pick
  up the refrigerator. When we were finally able to pick up the refrigerator, the customer was just
  
  in the process of removing the food from it. When CLC got the refrigerator back to the
  warehouse and opened it, we discovered that he did not even attempt to clean the refrigerator. It
  was dirty, had grease and leftover food in it, and fish had leaked all over one shelf. It reeked.
  The stench covered the whole CLC warehouse. CLC cleaning staff twice spent several hours
  trying to deep clean the refrigerator and get rid of the smell. The refrigerator still stinks to this
  day and is consequently worth only half of what the customer paid for it, assuming CLC can sell
  it at all.
  
  CLC told the customer they could not give him a full refund due to the condition in which the
  refrigerator was returned. CLC offered to return the refrigerator to the customer but he doesn’t
  want it. CLC finally offered to refund the purchase price, less a 30% restocking fee – giving him
  70% of his purchase price (approximately $1,600.00). He declined, claiming CLC was only
  offering 1/2 of the purchase price.
  
  CLC strives to satisfy its customers and maintain good business relations, even setting aside its
  policies. It is unfortunate that this dispute could not be resolved. In an effort to finally resolve
  this we are still willing to offer a refund of his purchase price less a 30% restocking fee (to try to
  get the refrigerator in a salable condition).
  
  Sincerely,
  
  Debi E******
  For CLC