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Business Profile

Real Estates

10x Property Management
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i've applied for the unit at **** ******* **. 3 weeks ago with my information with my section 8 voucher. They told me that they were waiting for the property owner to give the W9. I was calling conversation the whole time trying to make sure everything was done and then they just text me yesterday saying that the property was being rented now by someone that had cash and no section 8, but they told me that they do take section 8 when I applied. I gave them all the information that they needed and they still overlooked me due to me Having Section 8 and I told them they should've just told me that they did not want exception a applicant. They did all the verification from employment checking that to checking my rental history and all and still not giving me the opportunity and then didn't verbally. Call me and let me know what was going on everything was via text message, but this is discrimination

    Business Response

    Date: 08/21/2024

    Sorry the applicant had this experience. We inform all applicants that we take section 8 and we do. However, section often times takes a long time to approve the application. If a non-section 8 applicant comes along that is qualified, we have to offer it that person based on our policy and the responsibility we have to our clients. We are hired by clients to rent their homes as soon as possible and if a non-section 8 qualified applicant comes in before a section 8 tenants RTA package is fully approved, we approve and proceed with the non-section 8 tenant.

    Customer Answer

    Date: 08/29/2024

    BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

    ***** ************** ******** ********10x Property ManagementAug 29, 2024 2:41 PM

  • Initial Complaint

    Date:08/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled to move in my unit on 8/5/24, to date I have not been able to move in. I scheduled to have gas service turned on 8/6 when the gas *** got there he said the gas meter is in the unit next door can't turn it on till he has access to that apartment. I don't know the neighbor and it's not my job to work with them to get the gas turned on. The gas *** also stated he would not be able to turn on the hot water anyway because the hot water tank is not operable. I also discovered the air conditioner doesn't work and there is black mold on 2 walls in the basement. I put in maintenance request on **** as well as informed my leasing agent I couldn't move in and why she said the complaint is escalated. The maintenance manger called me and said they have escalated however there has still been no movement. I have severe allergies for which I take allergy shots and I would never rent a place that doesn't have running air conditioner or water. Both are in the lease. I paid $3,300 for a place I can't move into and I work from home and I can't be there without hot water air and black mold.

    Business Response

    Date: 08/12/2024

    We have received this message and aware of the situation the resident has shared. We are a 3rd party management company, managing the property on the owner's behalf. The owner is the one that had the work done and has paid someone to complete it. We have escalated this to the owner who is working to get the vendor they hired back out to make the repairs and get the items addressed. We empathized with the resident, and they will not be charged for the time they have not been able to use the home. The official move in date will be pushed back once all the work is completed and the property is ready to be occupied.

    Customer Answer

    Date: 08/20/2024

    While the needed repairs have been made and Im able to move in the rent adjustment for September has not been made, see attachment showing balance due of $1400+ which is my monthly rental amount.

    Business Response

    Date: 08/23/2024

    Our system automatically adds rent amounts to tenants' ledgers. This is a situation that has to be manually adjusted and is already in flight. September rents are not due until September 1st. The team has it on their work list to complete.

    Customer Answer

    Date: 08/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***********************

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