Complaints

This profile includes complaints for Lifestyle Communities, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lifestyle Communities, Ltd.

  230 West St Ste 200 Columbus, OH 43215-2655

  
• 

  Lifestyle Communities, Ltd.

  205 S High St Columbus, OH 43215-4537

  
• 

  Lifestyle Communities, Ltd.

  5730 Silver Falls St Dublin, OH 43016-7848

  
• 

  Lifestyle Communities, Ltd.

  5716 New Albany Rd W New Albany, OH 43054-8296

  
• 

  Lifestyle Communities, Ltd.

  502 Milldam Dr Sunbury, OH 43074-8484

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of the LC Gahanna property for about 3 years now. My initial experience was ok/normal in my first unit , so when the time came for me and my young child to upgrade to a larger space, I decided to stay with the same apartment community. Ever since moving into the townhome we now occupy, I have experienced a host of issues, including a number of maintenance concerns. One issue in particular is the mold/fungus problem that I have been trying to get LC to take seriously and resolve since close to the time I moved in. My child and I have experienced a host of skin related issues that we have never experienced before since moving into this unit. I am certain that these issues are a result of whatever mold and/or fungus is in this water/pipes; the same mold/fungus that is causing the water/pipes to emit a pungent odor that I have reported to LC multiple times. The maintenance team has told me a few times to pour bleach down the drain as a ”solution.” Even though that “solution” is asinine and defies all logic, I have tried it and the only thing it does is mask the odor for a few days. We cannot even drink the “filtered” water from the refrigerator because it also has an unpleasant, moldy taste to it. My most recent maintenance request, seeking help with this matter was submitted on October 23. To date I am still waiting for the issue to be looked at, let alone resolved. This is a major health concern. I have had to spend way too much money seeking medical treatment as a result of whatever is wrong with the water running to this apartment. I have requested that a manager contact me and I have yet to hear from one.

  

  Business Response

  Date: 11/10/2023

  Hello ******,

  Thank you for reaching out.  The site team has attempted to enter to fix the issue for you multiple times.  In the work orders placed, entry was denied.  Upon attempting to enter on 11/8 for a scheduled appointment our team was denied entry to the unit. We have attempted to enter to address the maintenance request again over multiple days with no answer to the door. The site team will be reaching out again today in order to schedule a time to enter the unit to rectify the issue. 

  Customer Answer

  Date: 11/13/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20848966
  
  I am rejecting this response because: 

  The information reported by the business is riddled with multiple fabrications. For one, this issue has been ongoing since I moved into the apartment. Two, they attempted to contacted me twice  between 10/23 ( the date I submitted the last request for service) and 11/10. On 11/7, I received a call from maintenance about stopping by ( not 11/8). I know it was 11/7 because my child did not have school that day and I previously decided that 11/7 was the perfect opportunity for us to take an urgent trip we needed to take. The second time this business contacted me about the issue was on 11/10 and I was available for that appointment. Unfortunately, while the maintenance worker snaked my drains, his efforts DID NOT SOLVE THE PROBLEM. In fact, my bathroom smells worse than it has ever smelled.

  No, I don’t want strangers in my home while I am away. Yes, I would prefer the decency of adequately scheduled appointments for maintenance work. Yes, this issue had been ongoing since I moved in this unit. No, the issue had not been resolved to date.

  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 11/17/2023

  Hi Arika,

  Thank you for your reply,the Leasing Office has communicated that they have been in contact with you in regards to the next steps with your lease and a time for a vendor to come and take a look at the request.  They will be able to address any concerns going forward.

   

  Thank you. 

  Customer Answer

  Date: 11/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20848966
  
  I am rejecting this response because: 

  For the sake of my and my child’s health and well-being, I have had to agree to the LC’s predatory lease early termination policy. I do not agree with the terms of the policy and seeing as how the issue is still on going, I cannot consciously say that I am satisfied with the actions the LC had taken on this matter. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I terminated my lease with LC Sobro, effective April 6, and paid all fees, rent, and was prematurely charged $180 for light scratches on the stove top that I was told if I buffed out I would be refunded. I was told that I had to pay the $180 (plus all balances) in certified funds by April 6 or I could face collections, so I did so. I believe that the light scratches are normal wear and tear and the property has refused to refund that money. I was the first tenant in a new unit and they are claiming I did not return the stove top in its original form. Any glass stove top with normal wear and tear after 15 months of use is expected to show signs of normal wear through scuffing, light scratches and a light haze. I was not negligent in use and believe it is my right to normal wear and tear on the appliance. I have included photos of the light scratches and have additional videos if necessary. I have also attached communication where I immediately contested the original assessment. They are claiming because they chose to have the glass repaired/replaced and paid for that, that I am liable to that fee. It is not a tenants responsibility to restore appliances that have been subject to normal wear and tear and it is my belief that LC is passing the cost on to me against my rights as a renter. A simple google search additionally indicates it is normal for glass cooktops tot scratch with normal wear: ****************

  

  Business Response

  Date: 05/01/2023

  According to the site property team, the stove had scratches and scrapes beyond reasonable wear and tear anticipated upon move out. This was also pointed out to the resident during their move out meeting. 

  Customer Answer

  Date: 05/09/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19976120
  
  I am rejecting this response because: 

  I am not disagreeing they went to the stove and specifically told me I would be charged for it during walk through.

  I am disagreeing with their assessment it was not normal wear and tear — scratches on glass cooktop is normal. 
  

  We continue to disagree on this, which is what has brought me to BBB for mediation. I wish we could have settled this privately. 

  I have read another from the building  also experienced surprisingly being charged for normal wear and tear on stove as well. I attached this review. I am willing to accept that mistakes are made when a subjective assessment has to be made on something like this and accept my full deposit back but until then, I am not willing to accept that normal wear and tear on this appliance is the tenants responsibility instead of the landlords. 

  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 05/23/2023

  After further reviewing the account and information, we have decided to reverse the stovetop charges and you will receive a refund in the mail.

  Customer Answer

  Date: 06/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  So long as I receive the refund as stated by the business, I accept the business's response to resolve this complaint. Thank you for helping us reach a resolution. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are currently residents at the LC New Albany and are terminating our lease. We were provided an offer letter for new renewal rates on the lease with an offer expiration of February 18th, and the lease termination is April 8th. We filed for termination on February 17th and were told that our move out was extended to April 17th to account for a 60-day move out notice. This is misleading since the LC provided an offer letter with rates, expiration on a specific dated, and the associated move out date. Because of this, we feel that we have been mislead by management and the move out date should be back dated to original date of April 8th to avoid paying for an additional 10 days of rent. The offer letter for renewal had conflicting instructions and the practice is intentionally misleading to ensure that tenants pay an additional cost for leaving at a higher rate (as we will be charged the increased month-to-month rate).

  

  Business Response

  Date: 02/17/2023

  The lease agreement and offer letter clearly state that if the resident wishes to vacate, then they must provide at least 60 days' notice. It is the resident's responsibility to determine when this date is. The offer letter (which contains a reminder about the 60-day requirement) was provided on January 19 which is more than 75 days before the 60-day notice deadline. This type of notice policy is industry standard for large multi-family apartment complexes and without such notice, we would not be able to maintain inventory, turnovers, and anticipate which units were coming online for future prospective residents. 

  Customer Answer

  Date: 02/17/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19417447
  
  I am rejecting this response because if the intention of the letter was to be transparent and assist in the decision of the resident, the letter would have also contained: A) the date which the resident must respond by for the 60-day deadline and B) the LC would provide the offer letter at 90 days notice so the expiration coincides with the 60-day notice. By staggering the offer letter, not including the response date to terminate, and highlighting specifically the offer expiration date as the primary date to submit notice, this is a predatory tactic meant to mislead and confuse tenant. The result is taking advantage of the tenant who intends to leave and forcing them to pay an additional week or more of rent at an increased rate (the month-to-month rate). 
  

  in summary, the LC punished tenants who give notice and respond prior to the deadline of the offer letter by misleading communications. The response from the LC is unacceptable.
  
  Regards,
  
  *********** *****

• Initial Complaint

  Date:01/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting an apartment with lc new Albany apartments, I’ve never missed a payment I keep everything cleans, I have to call them multiple times to fix things when my refrigerator broke they took forever and put my fridge in the garage and brought me a dirty one, issue with garbage disposal and I pay 1765 for a place who’s incompetent on fixing things, so when my lease end was coming up, I though it was thirty days but was 60 days so I gave them my notice my lease end date was January 13 and my notice had to go till 29 because it’s was a 60 days notice, so today I see my rent went from 1765 to 2170 because they are saying I’m in moth to month but I’m not in all reality, I couldn’t leave until the 29th because they said it had to be 60 day notice otherwise I would have left on January 13, I understand business but they are a rip off they don’t do what they need then they force you to pay extra money and extra fees when you have been doing everything that needs to be done, they gave a break down January 1st-13th: $740.16 for 13 days of prorated rent at current rent of $1765 January 14th-29th: $1,430.71 for 16 days of prorated rent at the month to month rate of $2772, which is horrible when I takes them before they never advised me that for 16 days it would go up that high, it’s just horrible that because I had to give them 69 days they want to charged me 1430 for 16 days these companies don’t value good customers people who value ethics and make sure things are done right and to charge me this high amount of Money cause they are forcing me to, cause I wanted to leave on the 13th and now I have to pay all that cause they was not willing to accept my 30 day notice. They never told me that I would be charged they a month to month charge after they required me to extend my notice past the time of my lease. I feel this is just horrible business.

  

  Business Response

  Date: 01/05/2023

  In order to properly maintain turnover schedules and unit waitlists, our leases explicitly require 60 days' notice prior to the expiration of the lease if the resident would like to vacate their unit. In this case, the 60-day notice deadline would have been on November 14, 2022. We sent this resident the attached notice on October 21, 2022 (nearly 3 months before their lease expired) reminding them that their lease was expiring soon and of the upcoming 60-day notice deadline. The letter clearly stated that the available renewal offers and in BOLD RED font stated that if they did not provide notice of renewal or vacation by the 60-day deadline, then they would be charged the increased month-to-month rate. Our system confirmed that this letter was opened by the resident but we did not hear from them so our staff called twice following the first letter to remind them that we needed a decision. Our staff spoke to the resident directly on both occasions and the resident indicated they understood the timeline. Then we sent the attached second notice on November 22, 2022. The resident claims in their complaint that they were not aware of any of these terms but in reality they were give written and verbal notice on several occasions. This type of notice policy is industry standard for large multi-family apartment complexes and without such notice, we would not be able to maintain inventory, turnovers, and anticipate which units were coming online for future prospective residents. 

  

  Business Response

  Date: 01/09/2023

  The language in the lease is clear, as well as the multiple notices that were sent to the resident prior to the end of their lease. We gave the resident multiple opportunities to give notice prior to the date that would cause them to be charged the month-to-month rate (which was clearly stated in the notice letters). It would be unfair and a violation of Fair Housing law to make exceptions on a case-by-case basis for certain residents but not others. 

  Customer Answer

  Date: 01/10/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because:  I was never ever given n writing that if I had to stay pass the 15 that I would be charged an additional protracted amount. I have every email ever sent the only email sent was that your company wanted me to extend my lease.  I was already in a lease to until the 13 there was never anything in writing saying your company would prorated my rent at a different amount for a month I’m already leased in. I’m not staying until February so my rent should of just been the amount of rent that I was current already in. I never said I’m doing month to month I stayed until the time of your required for your notice. Had I been given in writing that if I stayed past the 13th I would be charged a higher prop rated amount of 2765 just based if 15 days, as a company your are required to inform your tenants that the rent amount would increase and be prorated and I was never informed or given any type of notice saying my rent for January would go up to 2170. It’s unlawful and the company should be ashamed of there self for making up prices when a tenant is currently paying a rent and only staying the rest of the month of the lease. It’s horrible business.
  
  Regards,
  
  ******* ***********

• Initial Complaint

  Date:11/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed a 14-month lease agreement from 05/23/22-07/22/23 for the
  community LC RiverSouth at *** * **** ******. I previously lived at the LC New Albany
  community and had a great experience; therefore, we were very excited to move into the LC
  RiverSouth community. We lived out of town at this time, so all information was gathered via
  phone call from the LC RiverSouth community leasing agents Marissa K and Kate W.
  We chose the 1x1 B floor plan for a base rent amount of $1835/month. The unit we selected
  was on the 9th floor of the building (the “penthouse”). We also received a concession for $100
  off 1 parking pass monthly for signing a 14-month lease. Unfortunately, everything quickly began
  taking a turn downhill after move-in. While I could go on a tangent about all the things that have
  been disappointing, I will simply focus on the unacceptable points: safety, vandalism,
  unprofessionalism, dishonesty, gaslighting and lack of communication.
  Safety: Our apartment door has been kicked on several occasions for no apparent reason. One
  incident of kicking was visually witnessed by myself. The violator was calmly confronted by
  myself and witnessed entering an apartment on the floor. One evening, a man tampered with
  the exterior door knob and proceeded to walk into the unit, stating that he was sent to “do our
  laundry”. Once again, we pay a premium price for a top floor/secure apartment unit. Both
  incidents are extremely uncomfortable as a young woman who is sometimes in the unit by
  herself. Additionally, there have been compromises to the safety of our health. There have been
  several incidents of pet feces in the hallway of our floor and building along with pet urine in the
  elevator (picture available by request). These were typically not cleaned up for over 12 hrs,
  exposing the air to an unfortunate odor and bacteria, specifically when located in a
  low-ventilated area such as the elevator.
  Vandalism: The door kicking incidents are applicable to this topic, as well. There are several
  black footprint marks and an indentation in the wood of the exterior unit door (pictures available
  by request). We have a doormat outside the door and a wreath on the exterior side of the unit
  door. Both items are touching our unit and not blocking the walkway/hallway. Our doormat was
  stolen and placed outside the trash chute during the evening/night hours. The next
  evening/night, our wreath was stolen and placed outside the trash chute as well. These
  incidents also are applicable to the threat of our safety, for an unknown individual(s) was
  tampering with our property outside our unit door in the evening hours. Additionally, we have
  had several (greater than 5) packages that were identified by the carrier as delivered to our
  building but missing from the mailroom. The mailroom is extremely unorganized and the safety
  of the packages is frequently compromised. The packages are placed on the floor outside of the
  mailboxes and Luxer system, making all packages accessible to take by anyone who accesses
  the building. These incidents were communicated to the leasing office on several occasions. At
  6:48am on August 1st, I sent an email to the LC RiverSouth leasing office regarding the stolen
  wreath with no response. At 6:46am on August 2nd, I sent a follow-up email to the leasing office
  regarding the stolen doormat with no response. At 10:22am on August 2nd, my husband sent
  an additional follow-up email. Finally, a response was sent by Hannah Bt (“Operations
  Associate”) at 10:47am on August 2nd. In her response, she stated that she would recommend
  a “ring camera/something similar”. Isn’t the purpose of a secure building/complex to be secure
  without individual unit surveillance? No additional aid or solutions were offered. In August, I
  personally called the leasing office and spoke with Jennifer W regarding the persistent
  package issue. Jennifer was extremely disrespectful (see unprofessionalism section below for
  further information) during our phone encounter. She placed all blame on the package carriers,
  stating that the packages have been “misdelivered” instead of stolen and offered no
  solutions/ways the complex management could improve the package delivery system.
  Unprofessionalism: This issue has been encountered several times with the leasing office staff.
  As mentioned above, Jennifer W was extremely unprofessional during a phone call
  witnessed by both myself and my husband regarding the frequent “misdelivered” packages. She
  spoke in a degrading voice and was quick to correct my term “stolen” to “misdelivered”. She
  spoke over me during the conversation and insisted the packages were not stolen and placed
  blame on the carrier's misdelivery. No problems were solved or solutions were offered for the
  several packages we never received/lost money over. At the end of the conversation, I thanked
  her for her time (despite it being completely useless). She responded “ok” and hung up on me.
  Overall, the leasing office staff is extremely unapproachable.
  Dishonesty: My husband and I decided to pursue breaking our lease and finding an alternative
  safe housing option. We contacted the leasing office several months ago and spoke with
  Jennifer W. She stated that we had two options to break our lease: lose our $300 security
  deposit and pay 60 dates of rent OR lose our $300 security deposit and pay rent until the unit
  becomes occupied. She stated we were to give a 30 day notice before the intended move-out
  date. On November 8th, my husband spoke with Cameron S and Hannah B via
  phone/email regarding how unsafe and unhappy we were with our living situation and our intent
  to break the lease. Hannah B sent an email stating that to break our lease we had to: give
  60 day notice, pay 60 days additional rent, forfeit security deposit and pay back parking
  concession (the $100 monthly parking discount we were given upon move-in for the duration of
  our stay). My husband and I approached the leasing office in-person regarding this, for it was
  different than we were originally told on the phone. We spoke with Cameron S and
  Hannah B. Hannah stated that the policy had “recently changed” from a 30 day notice to
  60 day notice and unfortunately we would have an additional month's rent (3 months total) to
  accommodate this. I must point out that this is extremely interesting and shady, for there is a
  Better Business Bureau complaint filed on 04/16/2020 that stated the tenant was notified that
  the policy changed from 30 to 60 days. Additionally, we were never originally notified by Jennifer
  that the parking concession was to be paid back upon lease buy-out. We requested a copy of
  the lease buy-out policy. Let me just say, it took a lot of persuasion to finally receive a copy.
  Hannah stated that this policy “couldn’t leave the building”. At this point in the conversation, Ray
  P (current Community Manager) joined the conversation and offered us a private space in
  his office. I personally don’t have anything negative to say about Ray. He was very professional,
  offered empathy/understanding and stated he would investigate further. He also offered to allow
  us to give only 30 day notice because that is what we were originally told. However, it appears
  that these “policies” are created/changed as the management pleases.
  Lack of Communication: This was obviously touched on in above sections. However, I want to
  discuss how it is quite frankly impossible to contact higher leadership in this company. My
  husband and I attempted to call the corporate office (phone number found online) to discuss our
  safety concerns and community concerns. There were no options to speak with a live customer
  service representative, and we were directed to leave a voicemail. Apparently, the voicemails
  redirect back to the individual leasing office. When in the leasing office, we stated we would like
  the contact information of a corporate employee, and Hannah stated that there was essentially
  no way to speak with a corporate representative. Is it legal to restrict tenants from contacting
  corporate? No. But this company makes it basically impossible to. Ray P directed us to his
  manager, Aylssa H (“Portfolio Manager”) which transitions me into the next topic.
  Gaslighting: This is defined as “manipulating someone so as to make them question their own
  reality”, which is exactly what Aylssa H proceeded to do. This is the last individual from the
  LC Communities that we had talked to regarding breaking out lease due to safety and
  community concerns. She contacted my husband via phone call on November 9th which I was
  able to witness as well. The conversation started off well with her apologizing for our
  dissatisfaction. However, the solution she offered was that of transferring to another LC
  residence which I am not sure who would want to do at this point. When the offer was declined
  and our frustrations were once again stated, she proceeded to ask if we had contacted the LC
  RiverSouth leasing office about any of our concerns. Per above, we had on many occasions
  which my husband related to her. At this point, she proceeded to accuse this of being
  inaccurate, stating that there was “no documentation” of our conversations with the LC
  RiverSouth leasing office in her system. My husband then once again stated that we would like
  to talk with a corporate representative. The corporate office is located down the street from our
  building, so he offered to walk there to meet with someone in-person. At this, Aylssa H
  responded “You can’t. The doors are locked”. I don’t think I have to say anymore about this
  conversation with Aylssa H, for it speaks for itself.
  Overall, we have had an absolutely horrible experience during our short time at LC RiverSouth.
  We have experienced neighbor harassment and harassment/derogatory treatment from the LC
  Communities staff. Additionally, we have many concerns for our safety as residents in our unit.
  The consequences for putting up with this nonsense for this long and making the decision to
  move to a community we feel safe and valued is apparently $4,328 (2 months rent + security
  deposit + parking concessions) and a headache. We have exhausted all options and feel legally
  entitled to a solution due to our concern for our safety. We look forward to resolving this in the
  near future.

  

  Business Response

  Date: 11/10/2022

  The leasing team has offered several different options, including ones afforded by your lease agreement as well as ones offered as a courtesy. Please contact Alyssa to discuss these options further. 

  Customer Answer

  Date: 11/10/2022

  I am rejecting this response because: There were not several options offered, nor was there anything courteous about about Alyssa's conversation with us. Alyssa offered two options that were not solutions or negotiations. First option: she would waive the fees we owed on the parking concession which we were never originally notified about when speaking with Jennifer about the lease buy-out. Yes, this is stated in the signed parking concession, however, the leasing consultant failed to communicate this when providing us with the terms necessary for lease buy-out. Second option: waive the buy-out fees and pay $500 to transfer to another LC Community. Clearly, Alyssa is failing to recognize our concerns which include many safety concerns about living in an LC Community. Therefore, I am not clear how offering to have us pay to transfer to another LC owned community is a solution. Ultimately, our concerns continue to be disregarded by Alyssa and the LC Community, and we are not agreeable to the response offered. We would like to reach a resolution and move on from this horrible situation. We would accept the following solution: waived parking concession fee, loss of $300 security deposit, only 30 days (1 month) rent buy-out instead of 60 days (2 months) and implementation of quality improvement projects by LC Communities to improve the safety and security of it's tenants so nobody has to experience what we had to. Again, we are not requesting anything unreasonable. We have felt unsafe and harassed in our living space and feel these requests are within reason of our legal rights. 
  

  

  Business Response

  Date: 11/18/2022

  According to the leasing office, the complainant ultimately accepted one of the options we presented and signed lease break agreement. It should also be noted that the complainant and her spouse recently closed on the purchase of a home in Franklin County, hence their sudden need to raise alleged issues with their existing lease in an attempt to break the lease without fees. These tactics are commonly seen by property management companies and are not tolerated by Lifestyle Communities. Thank you. 

  Customer Answer

  Date: 11/27/2022

  I am rejecting this response because: My spouse and I signed the Lease Break Agreement solely because we were faced with a deadline, not because our complaints were resolved by the business. If not signed at that time, my spouse and I would have been faced with additionally fees. The type of residence (apartment versus residential house versus condo) that my spouse and I are relocating to is completely irrelevant to the issues presented. It is quite accusatory of this company employee to suggest that we are creating false complaints simply to move without fees. Additionally, home purchases are public information, however, it is quite invasive of this employee to go to the extent of finding our housing purchase and attempt to use it to undermine the safety/security and community issues presented. It is interesting to note that the Portfolio Manager has yet to even address any of the safety/security and community issues presented in any of our communication via the BBB. On Thanksgiving day (11/24/2022), my husband and I found one of the glass side doors to our complex shattered with what appears to be a bullet hole around 8:20pm. We notified the police immediately and additionally immediately notified the leasing office of the incident with pictures included. We have yet to receive a response from the leasing office and the door remains unfixed and unaddressed 3 days later. There is now glass shattered on the ground making the area unsafe to walk and the door inaccessible. This is unacceptable. There is quite frankly no excuse for the incidents that continue to occur and remain unaddressed. It is interesting to note that the manager of the RiverSouth complex told myself and my spouse in person that he doesn’t even live in any of the LC communities. If the community is promoted as an amazing home by staff, why don’t they even reside here? At what point does the company finally recognize the issues at hand and take steps towards implementing positive changes versus accusing their tenants of “commonly used tactics”? Additionally, if Portfolio Manager would like to discuss “commonly used tactics” I would love to discuss the “changes in policy” that appear to have been occurring since 2020 to make tenants pay more when breaking their lease per previous BBB complaints and our own experience. 
  

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister and I just moved out of this property after living there for our full lease term of 18 months. We had numerous problems with the staffing and maintenance requests. We had multiple issues including birds attacking us when we would leave the apartment, neglectful staff and maitnence when we called to inform them birds were being endangered because of duct tape put up by the maintenance crew on lighting fixtures with the sticky part up and they did nothing, In addition we had windows that did not close well we asked for assistance and they told us they were fine even though there was a gap and rain would come in, batteries in smoke alarms not being checked/changed properly resulting in them going off at 2am in the morning for no reason because the batteries were not changed when they said they were, etc. The biggest issue is most recently when we moved out we received a bill for carpeting out of the blue, we were not contacted when they walked through the unit we were just sent a bill and they withheld our deposit.. Attached are photos from the cleaned unit how we returned the keys. The staff at LC new Albany declined a final walk through via email and in person. I let them know we cleaned it. Attached are pictures showing no damage to carpeting or wood floors through out the unit. We are being charged hundreds of dollars for replacing carpets when the carpets were cleaner than they were when we moved in. LC Staffing flipped up the carpeting and are charging us for stains on the bottom of the carpet which could have been there prior to us moving in as we did not have pets and did not cause the damage.

  

  Business Response

  Date: 09/07/2022

  A member of the leasing staff will be reaching out to you to discuss this directly. Thank you.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my LC New Albany apartment on July 12, 2022, and the new tenant moved in EIGHT DAYS LATER, July 20, 2022. This is NOT hard to believe as I left the apartment SPOTLESS!!!!!!!!!!! I received a call from collections today wanting to collect on a debt from LC New Albany for $137.52. I spoke with ****** ******, Opr. Mgr, about the collection, and she stated it was for new carpet padding. She also stated they tried to call me twice and sent two emails, to an invalid address. I NEVER received a phone call and DID NOT receive an email as the email is invalid. I left a forwarding address, but NEVER received a letter of awareness about the debt! Today marks 42 days since my move, and you have put a blemish on my credit for $137.52. I RENTED FROM YOU MARCH 30, 2021 to JULY 12, 2022. I WAS NEVER LATE PAYING RENT OR UTILITIES!!!! WHY DIDN’T YOU GIVE ME THE OPPORTUNITY TO PAY ANY OUTSTANDING BALANCE DUE AND WHY RUIN MY PERFECT CREDIT? WHY DIDN’T YOU SEND SOMETHING TO MY FORWARDING ADDRESS? I GAVE YOU A FORWARDING ADDRESS FOR THIS PURPOSE. I am asking you to reverse the collection and allow me to pay for the new carpet padding.

  

  Business Response

  Date: 08/25/2022

  The resident needs to contact the leasing office directly to discuss this matter (not via a parent or other representative). They will do their best to work with collections, but they tried to contact the resident via every method of contact they had on file. 

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof has been leaking for 6 months +. Have put in several requests to get it fixed through the HOA and they continue to band-aid fixes stating there is an issue with the insurance?! Isn't that what I pay for?. (picture of current "fix" attached). At one point they instructed me to poke holes through my ceiling and put buckets underneath. I own my property and pay my HOA dues every month and has no control over the exterior of my house, however I am responsible for all interior damage that is being caused due to the leaking roof. Ceiling damage, insulation, etc. Today I will be submitting yet another request to get it "fixed" without repair. At what point can someone else step in and help me get my roof REPLACED, as this doesn't seem right?!

  

  Business Response

  Date: 08/26/2022

  Thank you for your message. The full repair could not be completed until the insurance claim was fully processed. The claim is still pending, but is very close to being resolved. The Condo Board will begin the 2023 budget planning in September and LC as the property manager will be recommending roof replacement in 2023 regardless of the insurance claim outcome. Note that this is a condominium matter, and LC is simply the condo association manager so approval of the budget will be at the discretion of the Board. Please direct any further questions to your Condo Board. Thank you for your patience. 

  Customer Answer

  Date: 08/29/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17750260
  
  I am rejecting this response because: This is the "fix". 1. This looks awful and 2. It is not an actual repair. If the replacement is not on the docket until next year, then my interior damage is going to continue to accumulate until an actual replacement is approved and completed next summer.

  Thank you.

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 09/12/2022

  Hello,
  
  We have been going back and forth on this complaint several times, and we
  clearly disagree with the customer over the appropriate course of action.
  At what point do we no longer need to continue to respond? The portal keeps
  telling me that a response is required but I can't keep responding with the
  same message (ie take it up with your condo association board) only to have
  her keep responding again that she disagrees. I make it a priority to
  respond to all of our BBB complaints in a timely manner, but I can't keep
  going round and round on this. Please advise thank you.
  
  ******
  
  ****** ****** | General Counsel
  
  TEAM MEMBER SINCE 2018
  
  O: ************
  
  <https://lifestylecommunities.com/>
  <https://www.facebook.com/lifestylecommunities/>
  <https://www.linkedin.com/company/lifestyle-communities>
  <https://www.instagram.com/lifestylecommunities/>

• Initial Complaint

  Date:05/11/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back to back violation letters. Good afternoon. This is an official complaint I am filing against my HOA. I have received multiple violation letters from this business for different issues. The latest violation letter I got today was issues related to weeds growing on my back patio. I have lived in my condo for nearly 13 years and have had no issues with the association until now. I expressed concern to the HOA about parking issues in the neighborhood and they have done nothing to fix it. A member of the HOA board told me nearly 3 years ago that they were working on a plan to improve it only to be told there was no plan in place. I have severe allergies and those weeds would trigger my allergies. The association had been put on notice that a complaint will be filed against them. If the association gets involved, I do not want to speak to Cody Curtis. If he calls me, I will not take his call and will not respond to any communication from him. I feel like I am being retaliated against because of the concerns I expressed about parking.

  

  Business Response

  Date: 05/16/2022

  Lifestyle Property Management Ltd. is an agent for the Hamptons at New Albany Park condominium association. Pursuant to its agreement with the condo association, its purpose is to simply enforce the guidelines and Condo Declaration as the board sees fit. A member of the LPM Association Management team and a condo board member will be reaching out to discuss this matter further.

  Customer Answer

  Date: 05/16/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17192291
  
  I am rejecting this response because: no one from the HOA has reached out to me. 
  
  Regards,
  
  ******** ********

  

  Business Response

  Date: 05/23/2022

  The management company and the resident have discussed this matter.