Reviews

This profile includes reviews for The Waterworks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Waterworks has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Waterworks

  550 Schrock Rd Columbus, OH 43229-1062

  
• 

  The Waterworks

  1999 Longwood Ave Grove City, OH 43123-1217

  

Review Details

• Review fromGerald E

  Date: 11/29/2024

  5 stars
  First time customer with ********************** and thus far couldnt be happier. The entire process from the initial appointment to the installation of my whole home water softener system was a breeze. ****** came out on the first visit and tested the quality of the water and discovered that we had extremely high levels of iron that was causing a buildup of manganese and impeding the flow in all the faucets, not to mention the constant cleaning of the showers and toilets. We discussed two different options and after settling on one we scheduled the installation. Prompt, polite & professional! Its only been a couple of weeks so Ill be following up as we get into the new year. The difference in the water was noticeable immediately, my wife even says her hair is softer. The thought that weve been showering, cooking etcwith that nasty city water for a decade or more really ticks me off. Thank you WATERWORKS for the peace of mind and for adding value to the home should we ever sell. ?? five ******** ******* ********

• Review fromLisa S

  Date: 11/25/2024

  5 stars

  Lisa S

  Date: 11/25/2024

  The tech was professional and knowledgeable. He completed the repairs in a timely manner and left everything nice and clean.
  

  The Waterworks

  Date: 11/26/2024

  Dear ****~

  Thank you for your kind words about our technician and his process. We strive to provide excellent services. We appreciate your choosing The Waterworks. If you need us in the future, we are here!

  Happy Thanksgiving! We are grateful for customers like you.

   

  ****

• Review fromCurt C

  Date: 10/30/2024

  5 stars
  Art came to my Church to run a camera into the main drain line which has three bathrooms and a kitchen sink feeding into it. There had been some clogging issues with the drain. Art was on time for the appointment. He seemed very knowledgeable and he assessed the condition of the drain, explained what he found and suggested an estimate for lining the drain. I was satisfied that he had provided an honest assessment of our issue.

• Review fromAbu T

  Date: 07/24/2024

  1 star

  Abu T

  Date: 07/24/2024

  I called Waterworks for a clogged main line at my rental. Within the hour, technician *** called me and was enroute. He arrived and called me with a $460 quote for 2.5 hours of labor to cable the main line, provide a video and provide a ****** day warrantee. I thought that was high, but was enticed by the warranty. After 1.6 hours *** called and says I ran 60 feet of cable and got your line opened up, but my camera wont fit down this drain so I need to go get a smaller camera. 2.5 hours later *** returns with his Camera and states there were roots in the line but because there was no clean out he could not clean out the line properly with his blades (he only ran a bent piece of steal through the line to open it and removed very few roots.),. *** then stated there would be NO WARRANTY on the job (because there was no clean out), he would send another company out to provide an estimate to install a clean out, and then I could have Waterworks come out again for an additional fee.I was perplexed at this point but soon realized all *** did was open the line up enough to get a camera through.So $460 for a very temporary fix with no warranty and I am still waiting on the actual video from the camera that was supposed to be attached to the invoice along with another estimate to install a clean out in order to properly clean the drain or roots.*** owned this property for 6 years and other companies have been able to snake the entire line with blades properly without new installs.This chain of events feels like I am being gouged (being told they could only guarantee the job if I get a clean out installed and have them come back out afterward for an additional fee - not to mention Dans unprofessional /rude comments.) I filed a complaint and 48 hours later I am still waiting on the video, the estimate for the recommended clean out and manager, *****, to return my call. I truly believe this chain of events reveals an attempt to ***** the consumer. NOT HAPPY
  

  The Waterworks

  Date: 07/25/2024

  Dear ********************, We recognize your frustration. In reviewing our notes from this project to understand the interaction, we are aware that the technician and our drain manager spoke to you numerous times to outline all of your options upfront prior to starting the work and did communicate that there was no obligation to initiate the work based on the estimate. We do have documentation via phone messaging that you agreed to sign off on the work. You did acknowledge the price and agreed to the amount based on the necessary work to be completed, whether we were able to get the line open or not. Your home was built in 1959. Older homes often have integrity and wear and tear issues with the drain lines. Once we get in the line with a camera, we get a full picture of what is actually happening. It is not possible to provide that information without clearing the drain first and then getting the camera down there. We cannot estimate what we cannot see. Once we did clear the line, and then put the camera down, our technician video-inspected it, noted the issue and recommended a solution for the future and provided a bid for repair at no extra charge. You were informed of the possible outcomes of the service, including how our warranties work/how they are determined. We later learned from you that two other companies had previously been called to rectify the problem, but they did not have success. Our technician did get the line open and did explain the video revealed that there would be ongoing issues until it was fixed as recommended. The video link has been sent to you. You have rejected our recommendations and have declined the latest estimate in writing. We are a member with A+ standing with the BBB and stand behind our work. We hope that you find resolution for your issue.

• Review fromAbby M

  Date: 07/11/2022

  1 star
  My husband and I wanted to use a local business for an overall inspection of our A/C and HVAC systems. They were quick to schedule and immediately determined that we needed a new outdoor A/C unit which we assumed. However, the quoting process was very unprofessional via email. My husband and I also questioned whether we would need to replace our furnace (which was also old) to accommodate a brand new powerful 2022 unit. We were told "no" multiple times, but it wasn't even provided as an option. Upon the new A/C unit being installed and running consistently during the first hot days in June, it began omitting an odor which was of immediate concern. Apparently, the new coils omit an odor which was never communicated at the time of installation. A day later, the motor in our current furnace failed. ************************* quoted us a new motor which was more than half the price of purchasing a new furnace, yet failed to recommend that we consider a new furnace. I had to call and request quotes for a new furnace and rather than receive a call back from the owner, I received a rather unprofessional email again. I then received a phone call the next morning (not from the owner) who wanted to know how we wanted to proceed. At that time, I requested to speak with the owner as I was annoyed with the customer service, lack of professionalism and the fact that we had no A/C after installing a brand-new unit weeks before. As I attempted to explain my frustrations, I was cut off and ultimately told to find a new company to work with. I would NOT RECOMMEND this company to anyone!! The owner was flat out rude and hung up the phone on me. Lennox is a great brand, but I would highly recommend any other authorized Lennox dealer.