Reviews

Review Details

• Review fromJennifer D.

  Date: 11/26/2024

  2 stars

  Jennifer D.

  Date: 11/26/2024

  These guys are pretend local. Dont be fooled. You will not be able to talk to your local team. The actual workers are here but admins are elsewhere and dont know anything about you or your property and calls directed to the local office are not returned. Over the last two months, Ive texted, emailed, and called these guys about a billing dispute - 6 separate communications. I was promised a return phone call 3 times with nothing. Briefly, I was charged a service I never received. Because the way their online billing is set up, I was not able to pay for the 2 things they did do, while not paying for the 1 thing they didnt do. I continuously tried to contact them but because all customer communications are handled somewhere else, I could never talk to someone local. They will only take a msg and promise a return call, that never happens. Texts are auto-replied that theyll get back to you within ***** hours but that doesnt happen either. Emails are apparently just ignored. So without talking to me in any way other than to (one-way) text and email me about my outstanding balance, they sent me to collections after 70 days. Im really disappointed because I had 2 complete attic eradications with them and those went pretty well. So I ended up paying $160 for a service I didnt receive just to protect my credit score. But some people cant do that and these guys know that. I switched to them because they promised me the world. But this is the first year that I had uncontrolled spiders and stink bugs in my backyard, out of the 6 years Ive been here. The tech said its a bad year for spiders and stink bugs but my neighbors do not have the same experience. So obvious lie to cover up inferior products and application.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 12/03/2024

  Hi ********,

  Thank you for taking the time to share your experience. We understand your frustration and want to address the concerns youve raised. At Ecoshield, our goal is to provide exceptional service and effective communication, and we regret that this hasnt been your experience.

  Regarding your billing concerns, we aim to ensure that all services and charges are accurate. If there has been an oversight, we want to address it. Your feedback regarding communication delays and local accessibility is valuable, and we are actively working to improve these areas to better serve our customers.

  To resolve this matter, we encourage you to reach out directly to ********************************* This team is dedicated to handling such issues promptly and fairly. Please share the details of your interactions and billing dispute so we can review your case thoroughly and work toward a resolution.

  Thank you for your patience and for giving us the opportunity to improve.

  
  Sincerely,
  Customer Feedback Team

• Review fromTina C

  Date: 11/14/2024

  1 star

  Tina C

  Date: 11/14/2024

  The company came to my house after I signed up and then told me that they could not help me with my pest control problems canceled my contract and is still taking money out of my account without my permission personally said that they could not help me try to call they said the account was canceled. They took another $180 Alam my account today and still told me that I owed them more money for a cancellation fee when they are the ones that canceled me $220 for a service that I cannot even have done but they sent somebody out and said that he took cobwebs down outside my house . total fraudulent when you call they give you the runaround And said theyll review it in five days

  Ecoshield Pest Solutions Columbus, LLC

  Date: 11/15/2024

  Hi ****,

  We appreciate you taking the time to share your experience. At Ecoshield Pest Solutions, our commitment is to provide effective pest control services and clear communication regarding agreements and billing. We understand how frustrating this situation must be, and we take your concerns seriously.  
  
  If our team determined that we were unable to provide service, any associated account adjustments should be managed promptly and accurately. We apologize if this process caused confusion or delays. Additionally, charges for completed services, such as cobweb removal, are typically itemized, and we would be happy to review your account to ensure everything was handled correctly.  
  
  To address this matter fully, we encourage you to reach out to us directly at ********************************* This will allow us to look into your specific account, provide clarity on charges, and work toward a resolution that meets your expectations.  
  
  Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to help.  
  
  Sincerely,  
  Customer Feedback Team  

• Review fromChristy C

  Date: 10/02/2024

  1 star

  Christy C

  Date: 10/02/2024

  DO NOT ANSWER DOOR! EcoShield salesperson knocked on door in middle of workday. I work from home and thought it was a delivery. I told salesperson I was at work and not interested but the EcoShield *** stated that my neighbor hired them to perform pest removal around home for a very good price - full treatment, safe for pets etc. He asked if I was concerned about any pests and I said "no, I really don't have a pest problem, rarely see a spider or ant" He pushed and mentioned he noticed the hornets and mud wasp nests on porch. I did agree they have been a nuisance and he quickly stated that he could take care of those for me. When I asked he offered price of $149. After I agree to the service they pull out an ipad and ask me to initial throughout. When I see the credit card section he then states that there are follow up treatments needed to get egg cycle but that EcoShield service is FULLY CANCELABLE AT ANYTIME WITHOUT PENALTY. I was a bit suspicious as it now seemed like multiple treatments and not the 1 treatment he started off selling. I was anxious to get back to work. I later see a contract in email and research reviews online and it appears to be a scam. The entire service is difficult to cancel nor did they perform the offered services - hornets/wasps. He did not treat the hornet nest as I was stung multiple times after both the 1st and 2nd treatment. They also apologized via text that they did not state egg cycle was billable so soon after the 1st treatment (within 1 month). I also found out my neighbor NEVER used this company and it was a ploy to get me to trust him. The contract actually mentions sending a cancel notice by "telegram"!!! What century is this? I cannot believe they can operate in the state of **** and the attorney general has not issued a class action suit for deceptive marketing under consumer protection law Section ******* | Unfair or deceptive acts or practices.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *******,

  Thank you for sharing your detailed feedback. We understand your frustration, particularly regarding the miscommunication about services, the contract, and the challenges in canceling. At Ecoshield, we strive to provide transparent information and service, so it's concerning to hear that this was not your experience.
  
  We’d like to investigate what happened with your service and the contract details to ensure that these issues are addressed properly. Please reach out to us directly at ******************************** so we can look into your account, address any misunderstandings, and work toward a resolution.
  
  Your feedback is important to us, and we appreciate the opportunity to resolve this situation for you.
  
  Customer Feedback Team

• Review fromStephanie C

  Date: 09/07/2024

  1 star

  Stephanie C

  Date: 09/07/2024

  **************** came to my door, was rude, rolled his eyes, too aggressive.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *********,

  Thank you for bringing this to our attention. We take professionalism very seriously, and it's concerning to hear that this was not reflected in your interaction. We expect all team members to be respectful and courteous, and we will address this situation internally.
  
  We would like to follow up and ensure this doesn’t happen again. Please reach out to us at ******************************** with any additional details, so we can review the incident and make sure your concerns are properly addressed.
  
  Customer Feedback Team

• Review fromSaundra S

  Date: 08/30/2024

  1 star

  Saundra S

  Date: 08/30/2024

  The ***s that came out were amazing. The customer service *** when I called to cancel my service was horrible. Done to Financial problems we had to cancel our services. The *** keep trying to get me to stay and I told him multiple times no we cant afford it right now. Then he said well Im going to have to charge you 214 for Cancel and I dont care what the sale *** told you. You will have to pay the 214. I had the sale ***s number so I told him I was going to call him cause he said I could cancel at any time we need to. Then it was Ill cancel your account but there will be *********************************************************************************************************** anything.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *******,

  Thank you for sharing your experience. We’re glad to hear that the service team exceeded your expectations, but we’re sorry to hear about the difficulty you encountered when trying to cancel. We strive to ensure all aspects of the service agreement, including cancellation terms, are communicated clearly, and it’s concerning that this was not your experience.
  
  We’d like to review your account and the details of your cancellation to address the situation and provide clarity on the charges. Please reach out to us at ******************************** so we can assist you further and work towards a resolution.
  
  We appreciate your feedback and the opportunity to make things right.
  
  Customer Feedback Team

• Review fromNicole W

  Date: 08/19/2024

  1 star

  Nicole W

  Date: 08/19/2024

  I would give Ecoshield negative stars if I could. My mother was a victim of their door to door sales tactics and was essentially preyed on by their snake oil salesman. She had an issue with moles and mice from the neighbors trash heap of a backyard and they said with a years worth of treatment, billed and performed quarterly, she'd have no issues. I think she only ever saw them on her property one time past the first visit, despite being retired. And when you think quarterly you think once every 3 months, right? They charged her almost $200 two months in a row and despite being told it was a year contract, KEPT CHARGING HER almost $200. When reaching out to have the last charge reversed, she was told they would (and given NO time frame), then was transferred to a "supervisor" who just tried to haggle her into staying a customer and still playing them for nothing. She set the phone down and let him ramble on till he hung up. After calling back, she was told it would take 15 days to clear the refund... almost 20 days later, no refund. Echoing the fact that this company needs investigated. With the door-to-door method it feels like they are preying on specific demographics of people and NOTHING about their business is noble, honest, or trustworthy. DO NOT USE ECOSHIELD

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ******,

  Thank you for sharing your mother's experience. We're truly sorry to hear that this situation caused so much frustration. At Ecoshield, we take concerns about service quality and billing very seriously, and we are committed to resolving any issues customers may encounter. It's concerning to hear about the confusion with service visits and charges, and we would like to ensure that this matter is properly addressed.
  
  We’d like to review the account details and ensure the refund process is completed as promised. Please reach out to us directly at ******************************** so we can look into this and work toward a resolution.
  
  Customer satisfaction is important to us, and we appreciate the opportunity to make things right.
  
  Customer Feedback Team

• Review fromMelissa G

  Date: 06/24/2024

  1 star

  Melissa G

  Date: 06/24/2024

  This is a scam. Signed up for 4 services. We were told that when they come out after the first service they are checking to see if the applied enough and whether it worked. We understand that this was not a chargeable visit d.t being a check up. We were billed and unable to pay by phone. They declined to mail a bill but still insisted we pay by check !

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *******,

  Thank you for bringing this to our attention. We understand how frustrating this situation must be, especially regarding the confusion around service visits and billing. At Ecoshield, we strive to ensure that all aspects of our service, including follow-up visits and billing procedures, are communicated clearly. It sounds like there was a misunderstanding in this case, and we'd like to help clarify the situation.
  
  We’d appreciate the opportunity to review your account, address the billing concerns, and work toward a resolution. Please reach out to us directly at ******************************** so we can investigate further and assist you.
  
  Customer Feedback Team

• Review fromJackie N

  Date: 06/19/2024

  1 star

  Jackie N

  Date: 06/19/2024

  Company made the News in Columbus for their deceitful methods. As a realtor I know the problems ants can cause and reached out to this company and was assured the problem would be resolved. Problem was not resolved after several attempts exactly 18 months of attempts. When I tried to cancel they were great, because I has sick and they offered to cancel my contract for a fee of $150.00. No problem cancel the contract! Two days later I received a text stating the customer service department was reaching out to proceed with my cancellation. I lost it and contacted the attorney general in Ohio. This company needs investigated.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi ******,

  Thank you for sharing your experience. We’re sorry to hear about the ongoing issues you faced, and we understand your frustration with both the service and the cancellation process. It’s important to us that all customers feel their concerns are addressed, and that the terms of their agreements are clear from the start.
  
  We take all feedback seriously and would like the opportunity to review your account to address the service issues and ensure that your cancellation is properly handled. Please reach out to us at c******************************* so we can assist you further and work toward a resolution.
  
  We appreciate the opportunity to make things right.
  
  Customer Feedback Team

• Review fromPatty W

  Date: 05/08/2024

  5 stars

  Patty W

  Date: 05/08/2024

  ******* * came and treated my house and yard. He is very polite and explained everything. Quite knowledgeable. I appreciate all his information and demeanor. I would like him to always be the technician that comes to our house. Thank you William for your excellent service.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *****,

  Thank you so much for your kind feedback! We’re thrilled to hear that ******* provided excellent service and took the time to explain everything thoroughly. We’ll do our best to accommodate your request to have William as your regular technician, as we know how important it is to feel comfortable with your service provider.
  
  We appreciate your trust in Ecoshield and look forward to continuing to serve you!
  
  Customer Feedback Team

• Review fromPatrick B

  Date: 02/08/2024

  1 star

  Patrick B

  Date: 02/08/2024

  Terrible experience. No matter when you call or who you speak with English is not their first language. I tried to reschedule an appointment and the customer service rep who said she could reschedule the appointment needed to put me on hold several times to find out when they could reschedule. Despite terrible results, the company will not allow you to stop the service for ANY reason. Luckily, I am only required to have one more service before I can cancel. However, I know that will probably be a chore. I would definitely shop around. If a door to door salesman comes to the store, DO NOT ANSWER. The salesman was smooth as silk and convinced me this was a good service. It is not.

  Ecoshield Pest Solutions Columbus, LLC

  Date: 10/14/2024

  Hi *******,

  Thank you for sharing your experience. We’re sorry to hear that you’ve had difficulties with scheduling and communication, and we understand how frustrating this has been. At Ecoshield, we strive to ensure all interactions are smooth and clear, and it’s concerning that this wasn’t the case for you.
  
  We’d like to review your account and assist with your upcoming service and any concerns about the cancellation process. Please reach out to us at ******************************** so we can ensure this is handled efficiently.
  
  We appreciate your feedback and the opportunity to make things right.
  
  Customer Feedback Team