Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 31, I received a text message from Will ******** at EcoShield letting me know that my home was due for my complementary 4-point inspection as part of my pest control services. On Tuesday April 1, Will ******** from EchoShield came to my home to perform a 4-point inspection. Within minutes of entering my attic space Will informed me that I had a mice infestation and provided me with a quote of $7,095 to remedy the situation. I also received a text from Will the evening of April 1 stating that he could provide me with a 10% discount on the new insultation and would take $660 off my estimate taking the remediation estimate down to $6,923. On Thursday April 3, I paid 1st ************************ a consultation fee to come in and look at the same areas and provide me with a second opinion. 1st Response saw no signs of mice in my attic. On Thursday April 3, I called EcoShield to cancel my pest control contract and report the fraud of Will ********. EcoShield said they would address the issue internally but would still be charging me for the remainder of my pest control contract, which has one (1) year left. I informed ********** that I would not be paying them. I also informed them that if they tried to come after me for payment that I would be suing them for fraud. This is not a company that anyone should be hiring, especially when they try to defraud a loyal, paying client out of $7,095.

  Business Response

  Date: 04/08/2025

  Hi *****, 
  
  Thank you so much for reaching out to us with this information. I want to sincerely apologize for the experience you have had with Ecoshield. I completely understand your frustration with this situation and I want you to know you are heard. I took a look into your account and noticed your account has been closed and the fee to close has been waived. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/08/24 EcoShield came to my house to install attic insulation but said the attic wasn't structurally sound enough to hold the added weight of the insulation. EcoShield charged my Visa card the same day for $1935 for work they didn't do. I talked to them a few times including 12-24-24 and they said nothing could be done until the manager got back on Friday 12-27-24 or Monday 12-30-24. I never received a call so on 1-2-25 I called them and they again said I would get refunded when the manager got back. Nothing ever happened so on 1-31-25 I emailed them at **************************** and they said they would take care of it. I received a call from them 2-1-25 and they said they would credit my Visa Card. It now 2-24-25 and my Visa card has not been credited for the $1935 they wrongly charged my credit card on 11-8-24. Over 3 1/2 months after they wrongly charged my Visa card they have not given the money back. They need to be held accountable for the $1935 fraudulent charge that they refuse to resolve.

  Business Response

  Date: 02/26/2025

  Hi ******, 
  
  Thank you for reaching out with this information. After reviewing your account, it looks like everything was credited on your account. A refund is in the process in the amount of $1,763.00. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for a service for termite control. During the initial sales appointment it was discussed that they would spray my entire garage, put traps all around the house, and possibly remove some dry wall in the garage to see the extent of the damage and to ensure they sprayed everything. We discussed a price and then I signed a contract, which I was only shown the signature screen on the tablet. This was in June. So far the only thing they did was put traps outside, and spray maybe 5 total feet of my garage. I have made a half dozen attempts to get in touch with them, they keep saying a manager will get back to me in 24/48 hours. I even have even emailed them and for three weeks now I keep being told that the local office is reviewing my case. It has been over six months of waiting, they went ahead and drafted their payment out of my mothers bank account, even though she had nothing to do with this. She is a senior citizen and it put her account in the negative. All I want is for them to refund us our money, and to pick up their bait traps, which I doubt even have bait in them. No one from the local office ever responds or reaches out. I am attaching one of the many emails a customer service *** has sent t me over the last two weeks asking me if anyone has reached out to me yet.

  Business Response

  Date: 02/06/2025

  Dear *****,

  Thank you for reaching out and sharing your experience. We understand the concerns youve raised and appreciate the opportunity to address them.
  
  After reviewing your account, we have processed a full refund for the termite service, which has been sent via mail. Additionally, we will be retrieving our bait stations as discussed. Our goal is always to provide transparent and effective service, and we regret any frustration this situation may have caused.
  
  If you have any further questions or need any additional assistance, please dont hesitate to reach out. We appreciate your time and the opportunity to resolve this matter.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of cancelling my service with this company due to the fact I am moving out of an area that they can no longer provide. I told them I can get the document to them by March 1st however, they keep hounding me on needing the documents. I will not officially move into my new house until March 1st, and I have told this company I will not pay the balance.

  Business Response

  Date: 01/18/2025

  Dear *****,

  Thank you for reaching out to share your concerns. We understand that moving can be a stressful process, and we appreciate your communication regarding your situation.
  As of now, your account has been closed, and the Annual Commitment Discount Payback of $215 has been applied due to the early cancellation. Once we receive proof of your move, we will promptly review and remove this charge from your account.
  We appreciate your commitment to providing the necessary documentation by March 1st. Should you need any assistance or have additional questions in the meantime, please don't hesitate to contact us.

  Customer Answer

  Date: 01/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** **********

  Customer Answer

  Date: 03/10/2025

  I have sent this company two emails that shows I am moving to ******* and I have closed on a house in *******. They have now threatened to send a third party which will hurt my credit report. I have sent another email to them with my closing information. Can someone help me rectify this issue because this company is becoming a problem for me.

  Business Response

  Date: 03/10/2025

  We have received the proof of your move and have processed the necessary updates to your account. As a result, the balance has been waived, and there will be no further collection activity.
  If you need any additional assistance, please let us know.

  Customer Answer

  Date: 03/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had a sale *** going door to door. I was the first to speak to the salesman. 4 other neighbors signed up after me all under the same impressions as myself. The seller offered us all a 3 month service for a set price. That set price was a lie, we all agreed the product worked and just continued to allow the 3 month period expire and be done. Only it wasnt done. And were all in a contract we cant get out of bc of the shady business sales person. I called several times to rectify this without success. The customer service *** was so mean rude and would talk over me. I asked many times an amount to cancel service to be done and the man would not tell me an amount. The whole street has tried to cancel service with this business and all are given the run around and now theyre threatening to send my info to collections. I dont want a refund the product worked and Ill pay for what was done. I no longer need the service and have since moved. My neighbors would like out of this contract too.

  Business Response

  Date: 01/14/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  As for your neighbor, I cannot help them on your behalf if they don't reach out. Please tell them to give us a call at ************
  
  
  Best, 

  Customer Answer

  Date: 04/07/2025

  I have a claim that was supposed to be resolved from a few months ago thru this BBB site. I have screenshots and record keeping of the conversations. They agreed to terminate and resolve my complaint and have not done so. They have submitted my info and an outstanding balance to the credit reporting agencies. It has now had a negative effect on my credit rating and I’m being threatened with lawsuits from whichever creditor they’re using. I have told them of this resolution TWICE. my personal credit is being effected in a major way. I don’t understand why this is happening. Please help

  Business Response

  Date: 04/08/2025

  Hi ****,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 04/08/2025

  These charges are effecting my credit report. 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield was hired to exterminate insects on the property in June 21st 2024. They were paid $180.41 on 26 Jul for the first quarter. The insect problem remained and they were called each month to inform them of the continuing problem, and each time they agreed to come out (at no additional charge--they said) to respray. But the bugs remained. Finally after four months service they were notified by phone to cancel the service (10/24) and they provided a cancellation code of 4789. This was followed up by a written notification of unsatisfactory service and *************** our opinion the continued presence of insects indicates that the product and service is of an unsatisfactory and unmerchandisable quality.They continue to bill us for service and we continue to tell them the unsatisfactory service is cancelled.

  Business Response

  Date: 12/23/2024

  Dear ********,

  We appreciate your feedback regarding your experience with our services. After a thorough review of your account and service history, we would like to provide clarification regarding the concerns raised.
  
  Our records show that services were performed according to the agreed schedule, and complimentary touch-up treatments were provided between regular visits to address the pest activity you reported. As part of our 100% service guarantee, results typically improve significantly after the ****************** which is completed 3045 days following the initial treatment. However, our ability to ensure long-term effectiveness depends on completing all scheduled services as outlined in the agreement.
  
  Regarding the balance of $160, this reflects the annual commitment discount payback, which is applicable when the agreement is canceled prematurely. The initial discount provided is based on the understanding that we will deliver services for the full term of the agreement. Upon early cancellation, this discounted amount becomes due per the terms of the agreement.
  
  If there are additional concerns or unresolved issues, we are here to assist and provide further clarification. Our goal is to ensure every customer is satisfied with their service experience.

  Customer Answer

  Date: 01/27/2025

  Voicemail box: ***
  Transcript:
  Yes, good afternoon, ****** *** ****. My name is ******** ********, and I placed, well, my husband and I replaced a complaint against a company that did some insect, some insect treatment, and unfortunately, it didn't And for some reason, the mail, whatever, something has happened and I did not follow up. And now this is why I'm calling. The complaint is *********. And what happened is we sent a letter, a register letter to the company who is chasing us. I mean, it's a, I don't know what it's called then, but anyway, they are just after us to pay $160. And we wrote to the company, we wrote to these people, we sent a register letter explaining what happened. I have tons of texts complaining about the treatment, they didn't come when it was supposed to come. They charged us the $160, but they didn't give us the treatment and it didn't work. So after calling them three, four times, I spoke with the people and I said I don't want this service anymore, it doesn't work, and I just want to cancel the service. And they said, well, we'll see what we can do, I'm going to talk to the supervisor. I call, I don't know how many times, and every time they transfer me to a supervisor and nothing is done. So I decided not to answer anymore of their letter and it got me too upset. So this is in gross what's happening. And I have a very, very good credit score. I don't want my credit score to be hurt with something like that when especially we are not at fall at all. So could you call me back please? My number is ###-###-####. My name is ******* ********* *** *** ****** ********. So either one of us can answer the phone. Really appreciate if you can help us with that. Thank you so much.

  Business Response

  Date: 02/03/2025

  Dear ********,

  Thank you for reaching out. We appreciate the opportunity to review your concerns. After reviewing your account, we have waived the remaining balance of $160.13, and your account is now closed.
  
  If you have any further questions or need any additional assistance, please don’t hesitate to reach out.

  Customer Answer

  Date: 02/13/2025

  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep from Ecoshield came to my house on 7.18.2024 (I'm not sure it's the exact date) and said he could get rid of all pest in my yard. The contract stated if I paid that day, they would give me a $200. discount. The pest problem not only did not stop but I believe it multiplied. I told them that. They said their product bring the pest to the surface. But nothing was dying. After the initial treatment and my complaint, they sent out another rep to do another treatment. I explained to her what the problem was. She did what they call another treatment. I have her on camera but I didn't see her putting any chemical treatment on the lawn. When I asked for them to stop the treatments because they were not working, they wanted to come out and do another treatment. I told them no. I had someone a couple of years ago that did a really good job. I saw results. Then they started billing me for the discount. That's my problem. The sales rep said I would 100% guaranteed satisfied with their service and results. I was not. There is no way I'm paying them the discount when I should be asking for my $160.18 back. When you are old and desperate, you do things without thinking it thru. I want the letters, phone calls, emails to stop. I'm asking them to adjust the balance of $215. They charged $15. for maybe interest or a late fee. I have since put up a No Soliciting sign. These people prey on our neighborhood. The letter requesting payment has a Las Vegas, NV po box. Phone #888-744-1284 and email address customercare@the shieldco.com. I really appreciate any assistance you can provide. Thank you.

  Business Response

  Date: 12/04/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/11/2024

  I accept the business's response to resolve this complaint.  I want to thank the BBB for their assistance in bringing this complaint to a grateful resolution. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account several times. The first time (which they have confirmed) it was in their cancellation window and they have record of it. They re-instated my account and decided to do the service on my property 3 separate times, each time I had called to tell them I had already cancelled. I have spoken with them many times, each time I get the runaround. I was most recently told I will not have any charges but now I am getting hit with another service charge that was supposed to be removed. At this point, I believe we should have a refund for all the services rendered because they were never supposed to come. Mind you, I paid for the first 2 services just out of goodwill and to make sure I did not have an unpaid bill hit collections. Now, I feel as if this is a corrupt business as I have heard from several neighbors they had the same types of issues with them, specifically. Please feel free to reach out to me if I can help in any way. Thanks!

  Business Response

  Date: 11/06/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/15/2024

  I accept the business's response to resolve this complaint and would like to close this out and part ways.

  I appreciate finally getting all of this resolved. I do have a couple of things I would like to address.

  1. I have repeatedly asked for copies of the contract and paper copies of all invoices, communication, time of service and any other documents pertaining to my account. At this time I have never received one document requested.

  2. After my many calls to the company to resolve this I have been repeatedly told that the “Welcome to the Family” text did not get a response from me, which is correct. I was also told that by not getting a response from me or my wife that it was further confirmation that I should, indeed, not be held to any contract. I find it very curious as to why at this time I am being told there was a response of “yes”. 
  

  There has been an alarming number of complaints against this company. We were deceived from the beginning and lied to. When I was told other neighbors do have service provided by ecoshield I personally went to the neighbors that were given to us by the salesman and they told us blatantly they they do not have service done by ecoshield. With that being said, I will be speaking with my entire community about this particular company and how my experience has been. After speaking with the county commissioner and local trustees we will be requiring solicitation permits be issued to any salesperson attempting to conduct business on a private property. 
  

  Thank you for helping with my account and cancelling the charges.

  
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to provide a pest control (spiders, etc) service to my residence. Said they clean up all the cob webs, etc as well. They charged my credit card $374.50 4/24/24 and did nothing. They didn't spray, they didn't clean up .... nothing. I called and told them I wanted to cancel my service and they said I couldn't. I called again today and told them to cancel the service and not to bill me for anything additional. The person I spoke with wanted to argue with me for several minutes (9/24/24 phone call). This company is a deceptive business practice. They do not provide the services they quote you and that you pay for. TOTAL SCAM!!!!

  Business Response

  Date: 10/04/2024

  Hi ****, 
  
  Thank you for taking the time to reach out with all of this feedback and a timeline of everything. I want to sincerely apologize for the runaround you have encountered during the last visit you received. Upon checking the account I see that the last representative you spoke with promised you $145 for the remaining services. When I checked the invoiced I saw that you were attempted to be billed the full $202. I put a credit on that invoice to equal out to $145 for that service. I will send you a new invoice showing the new balance. As for the cancellation fee, it has already been waived and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  I want the account closed and no further services.  If there was service in July I will agree to pay but nothing more.
  
  Regards,
  
  F. ******* *******

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged MY debit card without my authorization. The sale *** who ***resents this company ( door to door sales) explained to my spouse that due to being in the area for other customers they could offer him a one time service Pest Control spray. The one time service was agreed too, paid ( I authorized this payment) and completed. Per the sales *** he would reach back out early spring of 2025 as a follow up and discuss a potential second service. There was no contract discussed, agreed too or signed at any point. Fast forward 30 days later I pulled into my drive way to find an ECOShield Pest truck parked in my driveway there has been zero communication with or from this company since the previous service. when I approached the tech that was walking around my property, she explained that this was a follow up spray from our original spray. I voiced concerned around this company being a scam and taking peoples money so I wanted to make sure this was not the case, the tech assured me this was just a follow up spray and nothing further will be done upon completing this spray. Soon after I received an alert from my bank with a transaction of $187 was debited from my account. When I attempted to dispute this with the company they said it was preauthorized but had no record of my name and refused to discuss anything further with me because I did not have an account in their system. When I questioned how my debit card got authorized they stated a 3rd party provided it and did not need my authorization, they refused to provide any assistants on refunding my money and hung up on me.

  Business Response

  Date: 09/25/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint*] 
  
  Complaint: 22330587
  
  I am rejecting this response because: There are two issues with this company, Issue 1* I am not **** H nor was my name ever placed on any account/contract with this company* I ****** ******* never authorized my debit card to be added to any account/contract for recurring payments with this company* Hence why this company refused to discuss anything with me when I attempted to call because I am not the account holder , this company has no record of my name, my contact information  anywhere listed on an contract/account* The person I spoke with was very rude refused to listen to what my complaint was and stated he would not refund any payments from my bank account* 

  Issue 2* On 8/20/24  A sales *** * A young adult)  from this company approached **** in attempts to sign his up for a pest control service, After a brief conversation between the two **** declined the service completely and suggested for them to revisit this service in the spring of 2025 due to being so close to winter he didnt want to waste the money, the sales *** then stated  that due to the type of product they use it would still be affective up to 3 months so there would be no reason to hold off until spring, he then went into his sale pitch stating that him and his family recently came on board with this company and they are trying to get their name out there so they can build up their cliental and grow the business*  he responded back to us that he  understood our reasoning and said let me make you a deal because we are already in the area and not needing to schedule a service  he could do a one time spray at a discounted rate of $140 that way he "the sales ***" would still get paid for the sale and we would get a discounted spray service* **** and I discussed it and I ****** ******* agreed to pay for the one time service and authorized the $140  * actual amount was $151*22) transaction from my debit card* the sale ***s ran my card, returned it to me and  no further communication was had between myself and the sales *** * The sales *** finished up and  advised us that they would be back in a few hours to complete service,  worst case by 430p the next  business day 8/21/2024*  At no point was there any discussion around this being anything beyond a one time service*  No mention of a 24 month contract, nothing was signed by **** or myself and  no text message was received* **** did however receive a follow up call on 8/21 from the same young man confirming a time to complete the service, it was confirmed completed on 8/21/24*

   

  In addition to the above I was approached by a few of my neighbors with the same exact complaint* I understand this company  might have a " signed signature " that shows ****** name but it's  an "electronic" signature which means that same nice young kid" could have very easily signed it without anyone knowledges and of course no proof to say otherwise* I do however find it very odd that 3-4 different households in my neighborhood  all had the same understanding and not one person says they agreed to any contract but yet this company says otherwise because they have an " signature" hmm strange* Here's what I  know CAN'T be shown from  Echoshield * They cannot produce any signed authorization with my ****** ********* signature, agreeing to any service, contract , email, text message, calls and definitely not for any future reoccurring payments to be drafted from my bank account* 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 10/19/2024

  Dear ******,
  
  Thank you for your detailed response. In reviewing your concerns, we noted that neither the agreement nor the billing information reflects your name. Given this, wed like to understand why you are submitting a complaint on behalf of another individual. If there are any charges or records directly tied to your debit card, please provide that documentation for further review. We want to ensure we are addressing the matter accurately.