Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****************************, I took my husband to dinner for his birthday at *********************************** at ****************************************************************** at 6:00pm. When we pulled up I decided to go with Valet parking which the restaurant offers for a cost. Me, my husband and my son got out of my 2019 ***** NX300 and gave the keys to ****** who was valet parking the cars that night. At 7:15pm when we came out of ****** ***** to get my car the valet parking *** ****** informed me that he was driving through the parking garage, hit a bump and the clock fell out inside my car. I told the valet guy that my car was in good condition when I gave him my keys. I immediately went back inside ****** ***** and informed the General Manager ******* ******** what occurred. I gave him my name, cell, the make and year of my car. I also had him come outside to see the damage to my car. He said he would make sure ******* the Manager of PPS contact me. On Thursday 12-12-24 at 7:28pm since I havent heard from anyone I called ******* Manager of PPS, Kaeleen at ************. He said that no one gave him my cell number and that he will call me on 12-13-24. I never received a call from ******* on 12-14-24 I sent an email to the owner of PPS, Nannu ***** on 12-14-24. On 12-16-24 we received a call from Nannu ***** and he said that once he pull the garage cameras he would call back. As of 12-25-24 I have not received a call from Kaeleen - PPS, Nannu - PPS or ******* of **** *****. I went to celebrate my husband's birthday and it was very disappointing that my car was damaged. I did not receive superior or premium valet service from Professional Parking Services. I am disappointed in ****** ***** for not attempting to help get this resolved when I came to their Restaurant for dinner and this parking service is a service that they offer to the customer. I would like my car repaired along with reimbursed for my dinner. Please contact ****** or ********** ***** to discuss at ************.

  Customer Answer

  Date: 01/14/2025

  Attached is and estimate that I went and obtained to get my car repaired. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dinner reservations at **** ***** on 12/14 at 5 p.m. I left my car with the valet (Professional Parking Services). They walked around my vehicle and noted slight damage on my front right bumper. At around 7:45 p.m., I retrieved my vehicle from the valet with substantial damage to the right quarter panel and door. The valet workers denied damaging my vehicle. I spoke with the owner, Nannu *****, and he isn't cooperating in giving any resolution. I have also reached out to **** ******* GM and contacted the corporate office in *******. I am a single mom and was celebrating my 26th birthday. I work hard to pay my car note and am proud of my accomplishments. I entrusted Professional Parking Services with my vehicle and when they returned it to me it was damaged. To have someone damage my car, not take responsibility, and have the attitude that it's my fault is not professional. There was no apology or empathy given for what happened. I want Professional Parking Services to take responsibility and fix my vehicle.

  Business Response

  Date: 12/16/2024

  Ms. ******,

  Unsure about the reference to not cooperating - we are investigating the damage and will pay for all repairs if the damage was caused by one of our valets, per our phone conversation.

  Nannu

  Customer Answer

  Date: 12/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22693744
  
  I am rejecting this response because: he told me on the 16th to wait for 24 houras to see if another patron comes forward and has damage. I told him I am a certifed accident investigaotr. The damage is caused by the guard rail in their lot. I have pics of my car before the valet took possession of the vehicle. showing no damage. 

  He has not called back. At thsi time, I have an estiamte from Fine Line. I am requesiting for him to provide his insurance information so I can submit a claim.  
  
  Regards,
  
  ******** ******

  Business Response

  Date: 01/06/2025

  I believe we have completed the investigation and committed to paying for the damage, with scheduling complete at a local body shop. Furthermore, we still believe this damage was caused by a 3rd Party, unauthorized, driver.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2024, My granddaughter drove my car and dropped me off near the restaurant sine I have trouble walking. She then parked my car in a "GV Big Lot" at zone *****. She paid for the parking fee of $4.45 by her Apple Pay. Her License number of her car is on her Apple Pay. A ticket was on the windshield for a parking violation. Offense= Non-payment Not Registered. When I appealed and sent a photo of her receipt, they stated "no proof that both vehicles were not parked in the lot simultaneously" and rejected my appeal. I was to pay $50 including late fees. I am calling them and will state I am not paying the $50.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of August 25, 2024, at 7:45pm I received a parking violation for not paying for parking. Unfortunately I paid for my parking using their app, which had my other vehicle’s license number stored. When paying with the app I’m asked to select the total hours, and I selected two. The “Proceed to Checkout” green button pops up and I clicked it. I later learned that I needed to scroll down to see the my license plate that is saved in their system. This green button covers my license plate info. I click proceed and my transaction was completed. The app already had my credit info. I emailed Professional Parking Services the night of Aug 25, 2024 with a screen shot of the history in their app where I paid to park. Their staff emailed me back the next day to say I must pay the $25 fine, as they don’t know if I parked two different vehicles in the lot that night. I think the reasonable response is to give me a warning and stress that I must check my vehicles information in their app. Also, I’d advise that their app confirm my license plate number. I find it likely that several people have had a violation for an incorrect license plate being stored in their app. While possible that I could park two vehicles that I own in the same parking lot on the same night, this isn’t a reasonable counter to the situation that occurred. Also, I find it unreasonable that Professional Parking Services doesn’t have a phone number I can call, or walk-in hours at an address, to have a conversation with their staff about this issue.

  Business Response

  Date: 08/27/2024

  We have actually had people park 2 vehicles in the parking lot and load only the 1 plate number. 

  Also, we utilize ParkMobile, which is also utilized by the City of ********, and will forward this message in an effort to make the application more user-friendly.

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th I parked in ********* and paid using an app, as is my custom. That day I was driving a loaner vehicle from my garage. The application was prepopulated with the license plate from my personal vehicle and thus when I paid for parking defaulted back to that license plate without my knowing that it had. When exiting the restaurant I found a ticket on my windshield from a private parking company, Professional Parking Services. I assumed the matter would be easy to clear up as I had a receipt for payment and provided that to them. However, I received a rejection claiming that I could not prove that both cars were parked in the lot at the same time and only one had been paid for. Because I can prove that my personal vehicle is in the possession of a third party at that time I wrote back to them to advise that I could provide proof that both cars were not in the lot in the form or receipt from the garage indicating that my regular car was in their possession. I submitted this information to the contact e-mail that is on their website but received a respinse that they do not reply to disputes. I then attempted to use the hyperlink provided with the ticket to provide additional information on the dispute per their email instruction only to find that the option for dispute had been disabled. Thus, they will not accept additional information or additional proof that what they are claiming is impossible. The only choice they provide is to pay for a ticket that I should not have to pay since I did pay for parking. Essentially, they deny the dispute and invite further feedback but then disable all forms of feedback. Since I did pay for parking and can prove that the only car on the lot was the loaner I was driving and that the car bearing the license plate that is on the parking receipt was being repaired did not feel I should have to pay this ticket and that the company should reengage on the matter. Thank you.

  Business Response

  Date: 08/28/2024

  
  ***** *****
  Aug 27, 2024, 3:45 PM (18 hours ago)
  to me
  
  ******,
  
  I have not been able to respond to this but it was resolved outside of the BBB - he sent me different documentation and everything is good.
  
  ***** *****
  Professional Parking Services
  ************

  Customer Answer

  Date: 09/05/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ###-###-####

  ******** ****** ********

  Professional Parking Services, LLC

  Sep 5, 2024 2:26 PM

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a lot maintained by Professional Parking Services on 8/2/24 at 6pm. While entering the lot from beside the Penn and Beech store, I saw a large free standing portable sign that stated the parking was free and between 6am-5pm parking was $2 per hour. I supplied a picture of it and it's location at the entrance. I drove up to the first parking space available and saw smaller signs that matched the first one except they did not mention any times (photos included) so I did not pay for parking. I returned to my car at 9:30 to find a violation notice #***********. I went to their website to dispute the notice and sent them a picture of their sign that said parking was free. They emailed me back "Unfortunately, we are unable to void the ticket for this reason. More than 60 signs are posted on the lot stating that parking is paid for before leaving your vehicle." That is incorrect as the pictures show. I tried to reply or contact them via their website and the phone number on the signs but I cannot find any way to contact someone to speak with nor can I dispute the violation again as it is greyed out on the website. I want the company to remove the violation and remove or correct the sign that lies to people parking in the lot.

  Business Response

  Date: 08/08/2024

  The lot is free from 6a-5p and payment is required after via the ParkMobile application and this has been the same procedure since May 1, 2021.

  Customer Answer

  Date: 08/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22099358
  
  I am rejecting this response because: this response does not address the issue with the inaccurate signage. I included a picture of the sign. I have never parked in this lot before so I would have no way of knowing the rules for the lot beyond the sign.  The sign needs corrected or removed in order for my complaint to be resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to park in ********* for 3 hours on June 24 (5pm to 8pm) using the ParkMobile app (see uploaded image).When I arrived back to my car the set time had expired for 10 minutes, and the yellow violation envelope was already on my windshield. There is no connection between ParkMobile and this business (Professional Parking Services) on the documents that would include a number to call, only an aggressive suggestion for payment, so originally, I thought this was a scam. During payment a 10 percent fee is also charged, which is egregious!

  Business Response

  Date: 07/25/2024

  We do take the lapsed time into consideration and have waived violations for a few minutes, but not for ***** minutes. The ParkMobile payment application will send prompts as your time is expiring. The original violation amount was $25 and turns into an additional fee after 14 days and we supply an envelope to send payment - we have a 3rd Party that administers online payments and they do charge a "convenience fee" (no additional charge to mail payment) 

  Customer Answer

  Date: 07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22029638
  
  I am rejecting this response because: 

  As explained in the response by Professional Parking Services, the time allotted to park had elapsed, and so I no longer expect a refund. However, this business really should state on their yellow envelope that they are in fact the third party collecting money for ParkMobile. In this time of scams, businesses are obligated to at least attempt to protect people forced to transact with them.

  To whom (fourth party) did I pay a 10 percent service fee to collect the parking ticket charges?

  Still feeling that this operation is sketchy and needs help with transparency!

  Regards,
  
  ***********************

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 5/21/24 parked in Professional Parking Services Lot, used QR code to submit credit card payment. - 5/21/24 parking session started 5/21/24 at 6:28 PM with end at 5/21/24 8:58 PM. - 5/21/24 while walking to my vehicle found agent for Professional Parking Services in lot and ticketing vehicles. He had ticketed my vehicle even though paid. Found I only had JSU (1st 3 digits of my plate # on the receipt). Advised parking enforcement that I had receipt while at my vehicle. He refused to assist, told me must submit to website - Parking payment processed 5/22/24 at 3:01 AM, AUTO *********2 - 5/22/24 Disputed violation and provided my PAID receipt -5/27/24 dispute was not accepted due to "no proof that both vehicles were not parked simultaneously". I do NOT have 2 vehicles with license plate starting in JSU -No contact info for Professional Parking Services besides their website - Have receipts for parking start; parking about to expire; receipt of payment and all have same contact NAME & EMAIL for cross reference - Disputing ticket as parking was paid for

  Business Response

  Date: 06/06/2024

  Please feel free to email me at ***************************** for further review. Please include the summary of why the violation should be waived, the ParkMobile receipt and the violation reference number for further review 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at a metered spot in Grandview behind ********. I was 15-20 minutes over my 2 hours. I tried to pay online. That did not work. I asked for someone (via their website) to contact me. No one did. I tried again a couple of weeks later. No response. I then received a notice of non payment in the mail that said they were going to impound my car?! I then tried to reach out to them via their website again. NO ONE HAS EVER CONTACTED ME AND THERE IS NO NUMBER TO REACH. I SEE SEVERAL COMPLAINTS LIKE MINE. I WANT SOMEONE FROM THE COMPANY TO CONTACT ME AND GIVE ME A PHONE NUMBER TO CALL.

  Business Response

  Date: 02/22/2024

  Sorry for you experience. We do utilize a Third Party payment app, ParkMobile (used by the City of Columbus as well). Feel free to send a correspondence to my email:  *****@professionalparking.net

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son received a mailing saying that he owed for a parking ticket in Columbus, Ohio. After repeated times of looking up his license plate on paymyparkingfee.com like they suggested in the letter and having it state that his plate had no matching results to a parking ticket, we ignored it. Flash forward one month and we received another mailing from Collect Park stating that the amount due is now $50. I have a screenshot from paymyparkingfee.con stating there are no matching results to a parking ticket with our license plate number. Then once Collect Park got involved and we went to the site again, his plate magically showed up as having owed the increased amount to collect park. I have repeatedly tried to call both professional parking services in Columbus but they never answer the phone, and even though the message tells you to leave a message, their mailbox is full and you are unable to do so. Collect park just has an automated answering service that does not enable you to speak to anyone or leave a message. Neither of these practices seem like something a legitimate company would do . Upon being contacted by the business, I would be happy to share the screenshot stating that my son’s license plate has no matching results.

  Business Response

  Date: 09/06/2023

  Sorry you are having the issue with the violation payment. Please email me at your earliest convenience with the violation number and other pertinent details so I can look into the matter, including placing the violation amount back to its original amount.

  *****************************

  Customer Answer

  Date: 09/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *********