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Business Profile

Apps

Bybe Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bybe offers app rebates however their customer service is extremely unhelpful. I attempted to cash out my rebate, the virtual card generated is invalid. SCAM. Called the customer support which is very obviously offshore and they place you on hold for 15+ minutes and then say the person that can help isnt available and to try calling back later. They have said this for 48 hours. Its obvious this is all a ploy to claim your rebate after 6 months pass by getting the user to give up with non existent support.

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/29/24 $10 submittal and 7/8/24 $5 Submittal.I have had two rebate submittals which have not been resolved. The first was rejected. "Receive $10 of the purchase of two 12 packs Southern Tier" was rejected stating that the purchases were not on same receipt. I purchase 2 -12 packs So. Tier as described. One on each receipt , both before expiration of rebate.Second submittal was for a $5 rebate. Showed in BYBE system as submitted. Then disappeared after offer expiration passed despite submittal prior. I have no way of ******************** phone is a message. Email is a black hole.

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rebate offers (multiple business). 02/26/2024 $5 Busch beer offer 04/30/2024 $2 Belgium offer 04/29/2024 $3 Victory Brewing offer 04/30/2024 $3 Victory offer x2 ($6) 06/22/2024 $2 Chelada offer -$18 total rebates. Company finally responded about a number of fraudulent rebates being sorted out after I mentioned considering contacting the BBB. Have been a customer of company for years. I have emails sent 3 times in file. Uploads of receipts exceed 5 mbs.

    Customer Answer

    Date: 07/15/2024

    I want my rebate. I have proof ty $16 I've already contacted. Ty. Let me know what everything is needed. I'm will not contact this company anymore. I appreciate Bybe

  • Initial Complaint

    Date:07/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a rebate on 6/30/24. On 7/7/24 I sent a follow an email requesting status. On 7/10 /24 i sent a second email requesting status. On 7/10/24 they deleted my rebate submission. I sent them a third email asking them to correct the problem and they never replied. The advertise the process rebates in 48 hours and this is a clear lie. I resubmitted the rebate request and this time I took a screen shot showing the new submission. This company clearly cannot be trusted.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my receipt (dated 6/22/24) to BYBE for a $13 rebate they offered on the purchase of qty 4 ****** ******* Vint wines. It has been 10 days and the rebate has not been paid. Per their FAQ, rebates and approval take up to 48 hours. I contacted BYBE on 7/1/24 at ******************* for a status and NO response. Requesting the $13 rebate.

    Customer Answer

    Date: 07/03/2024

    Bybe made payment this morning. Thank you.  You can close this complaint.

    Customer Answer

    Date: 07/05/2024


    '***************' via Dispute Resolution - Shared Inbox <********************************************************>
    Jul 3, 2024, 1:02 PM (2 days ago)
    to ********************************************************

    You have my consent to publish the details of my complaint.

    Thank you

    ***************

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my receipts on 4.28.2024. My receipts were denied. I tried to contact [email protected] , [email protected] and facebook bybe chat. But I haven't received any response. I purchased 4 packs of beer and was supposed to receive $20, which is $5 per pack. But my receipts were denied.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some alcohol beverages in March of 2024 and submitted my receipt to the bybe app to get cash back for buying certain products. I never received my cash back. I have literally sent like 20 emails with not response back. I would have not bought these products if I would have known I was not going to get cash back. So my advice is DON'T use the Bybe app. It's a SCAM!

  • Initial Complaint

    Date:04/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I uploaded my Kroger receipt on 3/22/24 for the $10.00 Lone River Ranch Rebate. This company rejected the receipt stating it was "not being a valid receipt". The receipt is valid and I met all of the terms for the offer. I have emailed this company 4 times regarding an explanation for the rejection and called them twice. They have not responded to any of my communication attempts. ****** **********

  • Initial Complaint

    Date:12/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/3, I submitted a receipt for $5 credit for a 12-pack of Dos Equis from Walmart. I paid using Walmart Pay, which does not print out a physical receipt and only send you a digital receipt. I submitted this receipt to BYBE. BYBE denied the receipt since their terms say they do not accept digital receipts. On 11/13, I printed out the receipt and resubmitted it, for which BYBE marked the receipt as fraud. On 11/28, I submitted a paper receipt for $8 credit for (2) 6-packs of Heineken. This receipt was entirely valid. I had used Walmart Pay but had the cashier print out the physical receipt. BYBE denied the receipt as fraudulent. I resubmitted the printed out receipt on 12/7 and it was deemed as fraudulent as well. I resubmitted the original receipt with a note that this receipt was legitimate and that I would file complaints if they didn't credit it. That submission has disappeared from their app so now I am filing complaints. I was able to print out my Walmart Pay digital receipt on 2/8 and 3/24 and I submitted an entirely digital receipt on 3/19 and I was able to get credit. BYBE's support has gone downhill and there does not appear to be anyone capable of responding to my emails, phone calls, or social media messages. DO NOT USE THIS CORRUPT APP

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to respond to emails or voicemails about rebates that are way past due to me. I have contacted them 7 times in the last two weeks.

Bybe Inc is NOT a BBB Accredited Business.

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