We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

E.B Locksmith Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Came out to make a key, unsuccessful, and found my original keys, went to start it, wont start, had 3 other locksmiths and 2 mechanics tell me, ***** the tech unlearned the keys to my car and messed up the programming, i have missed work, im a single mom, when trying to let them know what they did, they are refusing my calls ..

    Business Response

    Date: 09/19/2022

    To Whom It May Concern. Like we tried to explain to the customer before he started yelling, threatening and cursing, we weren’t able to connect to his vehicle computer. Therefore we couldn’t mess up nothing like the customer claims. 
    Now we take every customer complaint very seriously but there’s a limit of what we can fix and if we cannot even connect to the vehicle computer there’s nothing we can do more. We charged the customer 80$ which is for the service call, parts and labor (technician drove more then 40 min and spend at least 2 hours working on customer vehicle). We take pride of what we do and to show for more than 900 5 stars reviews we got on Google, all real nothing fake like some other companies would get. We’ve been in business for 8 years and 4 years with the Google guarantee green badge. We’re 100% local and even our phone service is local. Again we’re very sorry that we couldn’t complete the service that was requested but then again there’s a limit of what we can fix. Also once a customer starts yelling or cursing or we feel that technician can be in danger we immediately stop any business relations we had with the client. 
    Pls let me know what actions we can further take to resolve this issue. We can get the customer his money back but with all due respect I don’t think that’s fair. But we 100% do not take any responsibility about any issues customer had with the vehicle prior to our visit like I explained after we’ve made the key when trying to program it we couldn’t connect to the vehicle computer therefore I don’t see how we could cause the problem mentioned by customer. The job requested is very simple and we do hundreds of it a year.
    Thank you in advance and pls let us know how we can resolve this issue. 

    Customer Answer

    Date: 10/13/2022

    ***** ***** called BBB and left a voice mail. BBB returned call and consumer said she has not heard back from the business, even though they initially apologized but said owner was out of the country and they would make it right when he returned. She said that was almost 2 weeks ago. 

    Customer Answer

    Date: 10/18/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 18016073

    I am rejecting this response because: my car ran fine until the locksmith came out and tried to bypass the antitheft and disconnected the security module to my car, thats why he was unsuccessful with cutting a key, i had to have it towed to the chevy dealer for them to solve the problem .. when they hooked back up the security module, my key worked fine... I have reciepts and written statements from the dealer, other locksmith, key technician, tow truck , all to back my complaint . It cost me 920 dollars to get my car back to the way it was before ruben from eb locksmith screwed it up... A lady told me the owner was gonna make this right and they are once again avoiding my calls .. 

    Regards,

    ***** *****

    Customer Answer

    Date: 10/20/2022

    Via BBB Ticket:

    Reciepts for locksmith, rent a car, tow truck, dealer to fix

  • Initial Complaint

    Date:05/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installer quoted me a price of $250 then charged $350. Did a poor job and gave keys to my stalker.

    Business Response

    Date: 06/01/2022

    Etay called and left a vm. Called him back and he said he's willing to refund the consumer $100.

    Customer Answer

    Date: 06/03/2022

    I had to give the young guy a piece of paper to write me a receipt. I will mail a copy for you to review. ****** ******** works at TMobile and she's is in a gang. They have been following me. The stalker is her son who has been my stalker for 8 years. While he was in jail, his mom ******'s boyfriend took over and killed my cats. 

    The guy that came out, ****, that did the locks. He is a friend of the guy who is stalking me. The guy who is stalking me has hacked my phone. Right after the locks were changed, the stalker came back into the house. He has a key to my house. When we moved in the house in December, we had new locks put in. The guy who put the new locks in, put the keys in the mailbox and my neighbor/stalker stole the keys out of the locks and made copies. I have had the police come out six times. The police don't believe that my neighbor has broken into my house. My neighbor/stalker has stolen items.My neighbor/stalker set up an online account and has access to my phone and internet. I have reported this to the FBI as well almost every day. 

    Customer Answer

    Date: 06/07/2022

    BBB transcribed handwritten note from consumer received in person from consumer to BBB:

    I called EB Locksmiths. **** answered the phone. Told me $250 to do 3 locks. He was young and blonde. Said his parent was British cause I asked about his accent.

    He told me he didn't have receiopts so I gave him paper. I was willing to accept his poor job until stalker got a copy of the keys. He gave me 5 keys, one was missing. H wrote the wrong date on the receipt. 

E.B Locksmith Service LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.