Complaints
This profile includes complaints for Sheppard Law Offices Co., L.P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Sheppard law to file a chapter 7 bankruptcy for me. They needed a total of 1600 to start. I gave them 600 and I couldn't come up with the rest. They closed my account with no notification and kept my money.
Business Response
Date: 09/17/2024
******,
Good afternoon. I received your inquiry yesterday morning to request a refund and I asked ***** in my office to retrieve your case file. She brought me your case file yesterday, and I emailed you back yesterday letting you know that I would review the matter, and I would respond to you. In the meantime, you proceeded to file a Complaint with the BBB yesterday. I wish you would have given me the time to properly address the matter. I will still review your case and account and handle the refund process in the correct business fashion.
Customer Answer
Date: 09/24/2024
Once I receive my refund then I will close my case.Customer Answer
Date: 09/25/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22290509
I am rejecting this response because: Once I receive my refund then I will close my case.
Regards,
****** ****Initial Complaint
Date:11/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a retainer and have not received my refund for the amount that's owed to me I have been over w months just want my money back thank youBusiness Response
Date: 11/02/2022
I reviewed the case file today and issued a refund check in the amount of $3,007.00 to Mr. *****. The first I heard about this matter was yesterday on 11-1-22 at 12:46pm when I received a forwarded email from Mr. ***** (that he wrote at 12:36pm on 11-1-22) that he had sent to the case attorney, *** *******. As I reviewed this matter, today I see that Attorney ******* did not follow our office procedures to close the case file and issue a refund. I see where that this closure and refund process should have started on or about September 30, 2022. My normal refund policy is 30 days from when a case is closed; therefore, Mr. ***** would have received his refund within the same time frame as he is receiving it now. I contacted Mr. ***** to explain this to him.Customer Answer
Date: 11/09/2022
I accept the business's response to resolve this complaint. Everything has been settled I received the refund thanks
Regards,
******* *****
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