Complaints
This profile includes complaints for NexGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I was charged without being notified first from Nexgreen. I have paid my services from them in the past for the entire year by calling and authorizing the payment. I no longer wished to continue the service but figured since I didn't call to pay for the entire year that it would be cancelled. Instead I received a notice that I had been charged $102.13 without my consent. I have two separate issues with this, first thing is that I have always received an email PRIOR to my address being serviced letting me know what would be done with an approximate time and date. I did not receive this notification which is noted on my account that I should be notified every time before service. The representative I spoke with even admitted that. The second issue is being charged without my consent. I had already fertilized my trees by myself 3 days prior to them coming out without my knowledge and now my trees could suffer from this. I am very upset from the break down in communication, shady business practices and charges I have received for a service I didn't agree to this year. This should not be legal and I believe the charges should be reversed as it is possible I am going to lose my trees over this which is hundreds of dollars. I was told a manager would reach out to me but haven't heard anything back but I was able to cancel my account to prevent more unwanted charges. I also received an email at 11:26 that my address has been serviced 2hours and 23minutes AFTER my address was supposedly serviced and AFTER I had already called to cancel. I called as soon as I received an email that my card was being charged at 10:16 because I was confused as I didn't agree to renew the service for the year.
Business Response
Date: 04/01/2025
I am very sorry to hear this. I have spoken with this customer and initiated a full refund of the application. I explained that It is never our intent to deceive our customers. We do notify every one of our customers multiple times throughout the off season that we are will be out to begin service in the spring. We also notify every new customer upon scheduling services with us, that service continues from year to year. If you wish to stop services at any time, please just give us a call, text, or email. As she stated in her post, she did not call us to tell us not to come out this season. There was no communication on the customers behalf. She is also listed as a text ahead to notify, which our records show was done the day before we came out. It is possible that the text was not received. In all, I am very sorry for the confusion. We aim to deliver a high level of customer service, and we seem to have dropped the ball this time. I did issue a full refund and canceled the service to apologize.Customer Answer
Date: 04/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
Date:07/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Nexgreen for several years but would never give them approval for the next years lawn treatments in advance, as they preffered or EVER have a credit card on file. I would call EVERY YEAR when I had agreed to use their service, usually mid-March and give them a credit card for that season ONLY. After a few years they started doing a poor job treating my lawn and charging more. I informed them at the BEGINNING of the 2024 season that I would NO LONGER be using them and had hired another company. They treated my lawn anyway. I called and said, "I told you NOT to treat my lawn." They sent me a bill anyway. After several months I kept receiving a bill and called them and said, "I told you I have hired another company." I agreed to be "nice" and pay the bill for the "Unauthorized" treatment. A week later they treated my lawn AGAIN! I called them and said, "I don't know what you are doing, I told you NOT to treat my lawn and I am NOT paying the bill this time." Now I have received bill after bill from NEXGREEN AND a notice from a collection agency. My "NEW" company 'Cardinal *****' told me that customers have "A HARD TIME" getting ********************** to stop service. They are known for that. I had even gotten 3 of my neighbors to sign up for treatment in the past. When they find out the way I have been treated I'm sure they will change companies. I DO NOT appreciate the harassment I have received from NEXGREEN. When a customer tells you NO, you respect that. I am a retired Columbus Firefighter and honorably discharged Air Force Veteran and DO NOT appreciate being treated this way and I am contacting the ************************ and 6-on-your-side. I do not want anyone else to go throught this type of harrassment. Shame on you NEXGREEN.Business Response
Date: 07/22/2024
I have looked into ******************* account. I do apologize for the confusion in this matter. The only thing that I do not agree with is that we are impossible to cancel as she says she was told by our competitor. I do see where she spoke with one of our customer service representatives and told her to cancel the program. Unfortunately, that was not done like requested. My customer service manager is trying to reach out to *************** as I type this, to apologize for this issue and credit the account. It will also be removed from collections. I can assure you this is not how we do business and was an unfortunate mistake made by one of our employees. I do see *************** has been a loyal customer with us since 2014. I am sad to hear we did not live up to our end, especially for a loyal customer of 10 years. While we do not enjoy losing business, we would never intentionally go back and perform a treatment on anyone's lawn who tells us they do not want our service. We will be crediting the account and removing from collections effective immediately. I apologize for the mistake made by our customer service representative. This is absolutely unacceptable and certainly not how we do business.Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My lawncare service company **** ***** ******** closed up shop and sold their accounts to Nexgreen. I used **** ***** ******** for probably 18 years and never had one complaint. The bills and services were perfectly explained. Nexgreen is using some very deceptive practices when selling their products and services. They email you quotes for new services in the form of an invoice with no explanation in the email that its for "additional services". It appears as a bill that you owe. I always pre pay in the winter for the entire spring/summer services to get a discount. I receive a text today asking me if I'd like to pay for my second half of summer services by text. I responded that I paid for the entire season. The response was "this is a promotion to get cancelled customers to return I no longer have an active account". I did cancel my services after Nexgreen tried to get me to pay them on a home I have no ownership in about a month or two again. This doesn't mean that they did not owe me services that I already paid for through the end of season. They do owe me 2 or 3 more lawncare sprays for weed and fertilizer. In regard to the other home I didn't own that they billed for. The manager argued with me and claimed there are Ohio laws that required me to pay a bill on something I never authorized with Nexgreen. I had to send an email from **** ***** showing them I never approved any services on this home I didn't own. Its a shame that a company wants to use unfair & deceptive acts to steal money from its customers.Business Response
Date: 06/26/2024
Hello Mr. ******. I apologize for any misunderstanding that has occurred with your account. I spoke to my customer service manager and was informed that there are multiple accounts under your name. I think this is what is causing some of the misunderstanding. Both accounts are currently canceled since May 15th. There is a credit balance remaining on the ********** ** *******. We are more than happy to either refund that or put it toward future lawn applications if you would rather. We by no means intend to be misleading or dishonest in our sales tactics. We are offering some really good deals in an attempt to entice previous customers to give us another shot caring for their lawn and have heard that many people would prefer to be contacted through text messaging instead of a phone call, so they can respond on their own time or choose not to respond at all if they wish. It is never our intent to upset any current or past customers, and we would be more than happy to help any way we can. Once again, I apologize for any misunderstanding. If i can be of any assistance, i would be more than happy to help. Thank you, Eric B****** ******** ******* ********
Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last few years I have used a company called *********** for my Lawn needs and this company (NexGreen) that I am filing a complaint against apparently purchased that company and, without telling me, came and applied Weed Killer and Fertilizer to my lawn the next season claiming that it was a recurring (from year to year) event. The problem is, once I realized that ******* **** was no longer in business (and I had no idea that they were purchased by NexGreen); I contracted with another lawn company (********) and they had already applied Weed Killer and Fertilizer the week before (so my lawn was now at risk because NexGreen just came out and started spraying my lawn). What's worse is that they did sent me a bill after I called them and told them I never purchased their service....since then I have spoken to at least 5 different agents of the company who said they would take care of the situation and I wouldn't be charged but they continue to send me reminders and bills for that one application and I refuse to pay them as I never contracted with this company!Business Response
Date: 06/04/2024
My customer service manager has spoken with Mr. ****** a couple times regarding this account. We did purchase O** **** **** **** in May of 2023. At that time, we sent communication stating that we would be taking over the account from *** **** and continue the same program they were performing. We applied 4 applications to Mr. ******s lawn during the remainder of the 2023 season for which Mr ****** paid for without question or concern. On each of our invoices, it states that service continues year to year for our customers convenience. To make a change or cancel service, please contact our office. We also send multiple communications through email and regular mail during the winter season, stating that we will be back out in the spring to continue servicing the lawn. If you wish to make a change, please contact our office. Mr. ****** did not respond to let us know they wanted to make a change until after we came to do the first service of 2024. My customer service manager tried to explain this and make effort to work with the account and balance to no avail. The account was canceled on 5/29/24 and no further communication has been had since. There is still a balance of $66.65 on the account after closing. I will credit that remaining balance at this time and we can both walk away. It is not our intention to create any ill will. We are simply trying to run an honest business and provide people with the best lawn possible. At this time, the account is closed and the balance will be credited as no charge.
Customer Answer
Date: 06/05/2024
I accept the business's response to resolve this complaint. For what it's worth, there are a lot of inaccuracies in this response including the fact that their "Customer Service Manager" called me multiple times (In fact, the only calls that I received from them were automated calls saying I was late in my bill...so I had to initiate the call back and it was always answered by random call office people including one named Jared who was incredibly unprofessional with me. The first person I spoke with assured me that a Manager would reach out to me but that actually never happened. Additionally, while they may have taken over the business last year the statement that I paid their invoices without complaint is false because the agreement that I had with *** **** that year was a prepay agreement and so they were just finishing that out and I would not have had to pay anything for the 4 applications they finished anyway. I also received no emails from them as described...they may very well have sent a mailer or even several....but there are so many lawncare companies that flood people with marketing mailers I can't imagine they would expect that I would have opened up one from a company that I had no idea bought the company I was using. The idea that they couldn't just actually call me on the phone when the business changed hands is really surprising to me. Finally, that sad part of all of this is that I wanted to continue to using *** **** service and would have continued to use them if they would have communicated properly about what was going on...they did not. I didn't want to use ********* and I still would rather have this company service me next year and throughout but after this struggle and the obvious inconsistencies with their response I have no interest.
Regards,
******* ******Initial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nexgreen came out to my house without any prior notification and billed me for services that i did not ask for. I had them come out last year and was unhappy with their service and did not reniew. Apparently they have a "unless you cancel" we will reinstate your service policy which was NEVER brought to my attention and no one called me to inform me of this horrid policy. I never signed anything or verbally agreed to this policy either. They should ensure they have made contact with the customer and have an agreement to begin any type of service that they would like to receive payment for. I am unhappy with the outcome. I do not feel that payment should be made for a service that I did not request.Business Response
Date: 04/16/2024
We contacted Mr. ******* last Friday and discussed his concern and agreed to credit his application and cancel the account. He had been a customer of One Call for the last 20 years and when the former owner retired, we acquired his customers. We send him a renewal email and a prepay letter before the season started again but he did not read them. He did not realize that there was an auto renewal each year. The problem is resolved and we parted ways on good terms. Regards, Bill H***Customer Answer
Date: 04/16/2024
I accept the business's response to resolve this complaint.
Regards,
******* *******
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