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Business Profile

Glassware

Crystal Classics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glassware.

Complaints

This profile includes complaints for Crystal Classics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crystal Classics has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had never heard of this company, I had never visited their website and I had never purchased anything from them however there is a fraudulent charge for $86 on my credit card! When I tried to phone this company I found that they do not list a phone number anywhere on their website but rather they make you fill out more information about yourself and open a ticket. Since this company is a scam and fraudulent I certainly was not going to provide any further information than they already stole from me. I of course have notified the fraud department of my credit card and they are handling this however I would like to file this complaint with the BBB so that other customers are not scammed. I believe they stole my credit card information through one of the public data breaches. Well they won't get too far because I intend to prosecute. This is a fraudulent company.

      Business Response

      Date: 09/05/2024

      We have been in business online for over 30 years, and our web site is older than ******. We are very much reputable, as we have 1.5 million customers. The credit card was probably stolen somewhere else, and used on our site. We would advise the customer to cancel the card and contact the credit card issuer, as there will probably be more charges by other merchants. In addition our ticket system is very good and answered promptly. 

    • Initial Complaint

      Date:04/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping for additional plates for an approachng dinner party. I was under a tight timeline and searched several sources to be able to get them in time. Crystal Classics stated a 2 day fed ex shipping time so I purchased from them. I paid $47 dollars for 2 day shipping. My plates did not arrive on time - I was so busy getting ready for the party and there were fed fex delays so I assumed that was what had happened. I went online to try to find my order and could not locate it. I tried to call their call center but they were not open on the weekend. I decided to wait and see if they showed up. I finally received the order, over a month later. And I was still charged for the 2 day shipping! I called customer service to complain and they said it was my fault because I "pre-ordered" them and they had to order them from ***** and it took a month for them to receive it. Since I had paid for 2 day shipping, they follwed through and shipped them 2 days. I told them that I had many other options to order these plates from and the reason I ordered from them is that I was expecting them in 2 days. Why would I pre-order from them if I could get it in about a week from Amazon?? I had ZERO idea I was "pre-ordering" from them - look at my receipt. Where does it say I was pre-ordering??? They said had I called and complained before the itme was shipped they would not have charged me for 2 day shipping. How was I to know that I was still going to be charged since I had ZERO idea I was PRE-ORDERING?? And, why could I not locate my order online to check it?? I would like to be refunded for the rush shipping and I would highly recommend they make their website clearer so customers like me are not duped into ordering from them.

      Business Response

      Date: 04/24/2024

      Below the price in the bullet points it is stated when the item will ship for every item on our site. Every single item has estimated ship date in these bullet points, even before you put it in the cart. Once the item is in the cart, below it's name it says when it is going to ship.

      It seems that you were rushing and missed both. Understandable given the situation. But not our fault.

      In addition we sent an email notifying you of the delay, same day you placed the order. 

      Regardless, we apologize for the inconvenience and have issued a credit in amount of $21.97 which is the difference between 2nd Day and Ground, which you would have incurred as the order is under $99 required for Free Shipping.

      Also, next time please don't scream at customer service. That is rude, and not helpful to resolve your case. Our customer service rating is among the highest in the industry, and those are good people trying to help. Picking up the phone and talking to real human is a luxury in today's world, and we hope you understand how special that is. Let's be nice.

    Crystal Classics is NOT a BBB Accredited Business.

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