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Business Profile

Electronics Recycling

Sage Sustainable Electronics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have shipped me a bunch of broken units and took forever to send me a return label showing that they lack the ability to acknowledge their mistakes. I shipped back the damaged units to SAGE but no updates on refund. To elaborate, I purchased units in GRADE A/B condition, they sent units with bad batteries and some that didn't match the model i bought. Many were in terrible condition but we kept those as there was barely any communication with SAGE. At this point, there is no way they can make things right and are an extremely disrespectful and an unprofessional company. The least they can do is send an immediate refund for the products I shipped back.

    Business Response

    Date: 04/01/2024

    The customer submitting this complaint returned the product with some items damaged, and failed to return several items for which he is requesting a refund.  Consequently, additional time was required to thoroughly test the items in dispute to determine proper recourse.

    A refund for the full purchase price for all items returned by the customer will be issued Wednesday.  No refund will be made for items not returned.

    Please note that this type of concern should also be copied to [email protected] for more timely response.

    Robert Houghton, CEO

    Customer Answer

    Date: 04/01/2024

    There is no reason to fabricate false information. You guys sent me 39 damaged  units which i returned. I need the refund immediately for the 39 units.

  • Initial Complaint

    Date:09/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    {COPY SENT TO WALMART.COM] [1] Hi, would you happen to know why orders "*************** / *************** / etc" aren't being processed? Are 3rd party vendors receiving payment and order information? [2] Is Walmart blocking in the middle? (nevermind if one of orders worked as Walmart website is overreacting without much reason) [3] Despite text/sms/email having verified the session during which the order is being placed, what is keep knocking off the order? [4] Hope I don't have to make unnecessary contacts due to this, which otherwise should have gone through without interruptions. [5] On 2022-9-27 around 8:55 PM PST, spoke with a representative (###-###-####) who ensured the pending/future orders shouldn't have other problems. [6] Why allow account creation in the first place with the same authentication method (credit card, email, phone, etc), if future usage blocks it or deems them "suspicious" for no functional reason but only delays orders? [7] Recommend Walmart to adjust its settings to minimize errors for all its users. I currently do not have any other possible measures but asking Walmart to fix this as taking other measures will probably put blame on me for not "trying" all other available measures. [8] Two pictures attached to show (a) cancellation notices via 68494 & (b) successful web account authentication via 57513. [*] "Sage Sustainable Electronics," please confirm whether it was Walmart's system that cancelled this order without your intervention. Thanks.

    Business Response

    Date: 10/19/2022

    Via BBB Ticket:

     I am responding to the complaint listed above on behalf of ****** ******** at Sage Sustainable Electronics as I manage the eCommerce team. In response to BBB complaint by ****** *****, the following is documentation that there was no issue at Sage with the customer, the customer even indicated in their messages to us to disregard the complaint.

Sage Sustainable Electronics LLC is NOT a BBB Accredited Business.

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