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Business Profile

Drainage Contractors

Quality Drain Solutions
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    BBB took a complaint over the phone. Below is the voice to text voicemail description

    ****** ********* ###-###-####. This is regarding Columbus Drain Solutions, LLC. On January 10th, the floor in my bedroom was jackhammered up. The dirt was taken out and put on the floor in my bedroom while they tried to connect pipes so I could have water since I had a water line leak in the yard. They did not fill the hole in, nor get the pipes connected until February 4th. I'm still waiting for this to be finished. I need dirt taken out. I need cement put in. I need the job finished. I'm a cancer patient. I need to be able to sleep in my own bed. I haven't been able to use the bedroom since January. I want the job completed.

    Customer Answer

    Date: 03/07/2025

    work has been completed/  job is finished

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was assigned by ****** **** ******** to fix my leaking shower. They came to my house, charged me $75, then never discovered the problem. The technician assured me he would be back with a leak detection kit to diagnose the problem. He never came back and nobody will respond to any form of contact. It's been two weeks and I can't even get a response. I want my $75 back so I can contact a qualified plumber to do the job that "Quality" Drain Solutions refuses to do.

    Business Response

    Date: 05/08/2024

    We were sent out by his warranty company. The leak was not present at time of arrival. We collected his $75 deductible. We refunded his $75 deductible. We had scheduled to come back for more in depth leak search. He canceled the appointment. All money was refunded on this .

    Customer Answer

    Date: 05/09/2024

    They did refund my $75. However, their claim of coming back for a "more in depth leak search" is a lie. They created a fake diagnosis and wanted to charge $975 to fix an imaginary problem. They have no problem scamming people. I hope this is public. Thank God for BBB. Otherwise, Quality Drain Solutions would be scamming people right and left. 


    I accept the business's response to resolve this complaint.

    Regards,

    ******* *******

Quality Drain Solutions is BBB Accredited.

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