Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tek-Collect Incorporated

  871 Park St Columbus, OH 43215-1441

  
• 

  Tek-Collect Incorporated

  PO Box 1269 Columbus, OH 43216-1269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek-Collect is reporting a debt on my credit report, but I am still receiving bills directly from the original creditor, ***** **** ****** **********. This raises concerns about who actually owns the debt and whether Tek-Collect has the legal right to collect or report it.

  Details of the Issue: I received a recent bill from ***** **** ****** **********, which indicates that they still own the debt. Tek-Collect is reporting the same debt to the credit bureaus. If the debt is still with the original creditor, Tek-Collect should not be reporting or attempting to collect on it. I have attempted to dispute the accuracy of the reporting and clarify who owns the debt, but Tek-Collect has not provided proper validation.

  This duplicate collection effort is causing confusion and negatively impacting my credit score.

  Desired Resolution: Provide clear proof of debt ownership—either Tek-Collect has the legal right to collect, or ***** **** ****** ********** still owns the account. If Tek-Collect is not the rightful owner, they must remove the account from my credit report immediately. Cease collection efforts if they cannot validate that they have the legal right to collect.

  I am requesting BBB’s assistance in resolving this matter, as Tek-Collect’s actions may be in violation of Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA). Thank you for your attention to this issue.

  Business Response

  Date: 02/21/2025

  The account was placed with TekCollect by ***** **** ****** for collection. This account is the wholly owned ******* ******** ********** of ***** **** ******* TekCollect is their collection agent. The consumer has filed previous complaints with the Consumer Financial Protection Bureau 11/08/2024 and the credit bureaus on 00/21/2024, 1123/2024, 12/03/2024 and 01/23/2025. TekCollect has responded to those complaints and TekCollect has provided the consumer with copies of the documents from the Dental Practice that validate the account. Should the consumer need additional information, they may contact TekCollect's toll-free number ###-###-####, extension **** and speak with our Manager, **** ***. Mr. ***** email address is ******************* - **** ***** email ********************* Phone ###-###-####

  Customer Answer

  Date: 02/21/2025

  ***********
  I am responding to Tek-Collect’s recent reply to my complaint.

  While Tek-Collect claims to be the collection agent for ***** **** ******, there are multiple concerning issues regarding their collection efforts:

  
  Duplicate Collection Attempts: ***** **** ****** continues to send me bills directly while Tek-Collect is also attempting to collect on the same debt. This raises serious concerns regarding the validity and ownership of the debt.

  
  Lack of Licensing & Registration in North Carolina: Tek-Collect is not licensed or registered to collect debts in the state of North Carolina. Under North Carolina General Statutes § 58-70-15, collection agencies must be licensed by the North Carolina Department of Insurance to legally conduct business. Since Tek-Collect is unlicensed, their collection efforts may be in violation of state law.

  
  Failure to Provide Proper Validation: While Tek-Collect states they have “validated” the debt, I have not received any documentation proving the legitimacy of this debt under the Fair Debt Collection Practices Act (FDCPA). Simply providing copies of invoices from ***** **** ****** is not sufficient proof of legal ownership of the debt or my liability to pay it.

  
  Requested Actions:
  Cease All Collection Efforts: Due to Tek-Collect’s lack of proper licensing in North Carolina, I request that all collection activity immediately cease and desist in accordance with state laws.
  

  Remove Any Credit Reporting: Since Tek-Collect is unlicensed to collect in North Carolina, I request that they delete any credit reporting regarding this alleged debt.
  

  Clarify Debt Ownership: ***** **** ****** must clarify whether they still own this debt or if it was legally sold to Tek-Collect. If ***** **** ****** still owns it, Tek-Collect should not be reporting it to the credit bureaus under their name.
  

  If Tek-Collect is unable to prove they are legally licensed in North Carolina, I request that the BBB take action and notify them of potential non-compliance.
  

  I look forward to a resolution to this matter.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 02/25/2025

  TekCollect is licensed and bonded in the State of North Carolina through the Department of Insurance as required.

  Our NC Permit number is **** and our NC Company number is *********. This is matter of public record.

  TekCollect has provided copies of validation to the consumer on multiple occasions. The documents include a detailed ledger, along with supporting forms and documents with signatures. The consumer has filed complaints and disputes previous to this complaint with the Consumer Financial Protection Bureau, Credit Reporting Agencies and directly with TekCollect.

  TekCollect responded to them providing copies of validation of the account to the consumer. **** ***** Phone *** ******** email ********************* 

   

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for this employer from 3/2024 to 8/2024. I still have yet to receive my w2 from this employer. Every time I contact them I get the run around. They are very rude and unprofessional.

  Business Response

  Date: 02/13/2025

  ****** Anderson's 2024 W2 was sent to following points of contact on ****** that they previously provided:
  Mailed to the following address on January 27th, 2025: **************************************
  Emailed to the following email address on February 7th, 2025: *************************** here.

  Yesterday, we resent the W-2 to ****** ******** to the points of contact provided in their complaint to the BBB.

  **** ***** Phone ************ email *********************************************************** 

   

  .

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have no record or recollection of doing business with this company or any company that associates with this company. As of 1/31/2025, we have been receiving phone calls at all hours of the day and night. The callers have been rude and harass us when we answer. We asked that they remove our number since they can not remain professional. Unfortunately, we do not believe that they record their calls, as there is no message stating as such when their calls are answered or when you call their numbers back.

  Business Response

  Date: 02/10/2025

  We have removed the points of contact for this account. No more calls or written communications shall be made. TekCollect will be sending copies of validation for this account to the party that we have been attempting to contact at the address. This is being done to comply with State and Federal regulations related to dispute protocols. After that there will be no more communication from TekCollect. It is a different party than the one who has filed the complaint with the BBB that TekCollect ahas been trying to contact. **** ***** email ********************* phone ###-###-####

  Customer Answer

  Date: 02/10/2025

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** ******* *******

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek Collect are stating that I owe 632 dollars to a ************ ****** and I do not. I paid that company over 3000 for services. Here are the last of the payments which made the balance below the 632 that they are reporting. Anything lower than 500 in medical bills are not report per the CFPB. I'm requesting that they remove this from my credit report immediately as this is fraudulent and against the law. These companies buy debts for pennies on the dollar and they want you to pay them on amounts that you do not owe.

  Business Response

  Date: 01/29/2025

  On January 20, 2025, TekCollect received the consumer's dispute via credit reporting agencies. At that time, the account was placed in dispute and updated with Equifax, Experian, & TransUnion as disputed in compliance with State and Federal Regulations. TekCollect has requested validation of the consumer's account from the creditor, ****** ******* ************ ******. Upon receipt of this information, TekCollect will review and forward the documents to the consumer. Should the consumer need more information or have additional concerns, they may contact via our toll-free number ###-###-####, extension ****, our Supervisor* ****** *******. Mr. ********* email address is *********************** - **** ***** Phone ###-###-#### email ********************* 

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TekCollect attempted to collect on debt (****) from a dentist office that is no longer in service. I paid the dentist for their service in full at the time I had the service. When I received a collection notice from TekCollect I called the only number available for the out of business dentist office and I was told that the balance wasn't correct for me. I received an updated invoice from the dentist for $65 (still incorrect, I have no bills with this dentist) as well as an updated invoice from TekCollect for the same $65 amount. TekCollect decided to put a $1005 debt on my Transunion Credit Report even though they sent me an updated amount for only $65. Not only that but they've sold the invalid debt to another collection agency which is harassing me.

  Business Response

  Date: 01/14/2025

  Our database shows account ********** closed paid $65.00 07/31/2024.Account ********** shows a payment was reported by the ****** ******** in the amount of $965.00 on 08/01/2024. This left a residual balance of $40.00. TekCollect has closed the account and notified the credit bureaus to delete the account from the consumer's credit files. **** ***** phone ###-###-#### email ********************* 

  Customer Answer

  Date: 01/14/2025

  I don't want to be contacted by any other company that you've sold this invalid debt to.

  I need confirmation that whomever you sold this invalid information to will not be contacting me nor anyone else in my family regarding a debt that was never valid.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tekcollect have attempted to collect on a debt which was requested to be substantiated by myself. They did not accommodate NY state law -Specifically “N.Y. Comp. Codes R. & Regs. Tit. 23 § 1.4 - Substantiation of consumer debts “Requirements Regarding “Substantiation” of the Debt Under the new New York regulations, consumers may request “substantiation” of the debt at any time during the collections process, and may do so orally. Once a request is received, the debt collector must provide the consumer written substantiation of a charged-off debt within 60 days of receiving the request. 23 NYCRR § 1.4(b). The debt collector must also cease collection until written substantiation has been provided to the consumer. The regulation further lists the various forms of documentation required to substantiate the debt. “(b) A debt collector must provide the consumer written substantiation of a charged-off debt within 60 days of receiving a request for substantiation of the debt and must cease collection of the debt until written substantiation has been provided to the consumer. A debt collector must substantiate a charged-off debt pursuant to this section only once during the period that the debt collector owns or has the right to collect the debt. (c) Substantiation of a charged-off debt shall include: (1) the signed contract or signed application that created the debt (The document you provided is not signed) or, if no signed contract or application exists, a copy of a document provided to the alleged debtor while the account was active (This document was never received by myself) The document they DID provide me, shows the account satisfied and no longer active, please see my email to * ******* with the proof of this) demonstrating that the debt was incurred by the debtor. I am deeply concerned this business is not following its obligation under the law when it comes to its business practices in NY. I attached original evidence from creditor showing paid balance

  Business Response

  Date: 11/08/2024

  On 10/04/2024, the consumer disputed this account stating that his understanding was the account had been paid and if there was money due, he would pay it after receiving an itemized statement. TekCollect contacted the Veterinary Practice and requested the information, which upon receipt, we subsequently sent to the consumer on 10/092024. After this on 10/15/2024, the consumer contacted TekCollect to continue disputing the account. On or around that time TekCollect received from the consumer a document showing the account paid. It should be noted that it showed two transactions one from 10/12/2023 for $3,000 and another from 10/16/2023 for $2,990. Yesterday, TekCollect received a response from the Practice concerning the document, instructing us to close out the account. This morning TekCollect notified Experian, Equifax and TransUnion to delete this account from the consumer's credit files. Our file on the account is closed. **** ***** Phone *** ******** email *********************   

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because: Tekcollect have not accepted responsibility by addressing damages caused or acknowledged the mishandling of my case. I am happy to evidence all of my communications after obtaining them in line with State law here in NY.

  I have clear evidence that the law was not accommodated to my damage and detriment. I applied for a loan for example a few days after the misrepresentation made by Tekcollect which had adverse impact on the rate offered.  Tekcollect have demonstrated clearly on several occasions they sought to enforce debt collection through illegal methods in the face of my rights as a consumer both at state and federal levels.

  As per case precedent set by ***** ** *** ******* ************ who On 02/25/2021 ***** filed a Finance - Consumer Credit lawsuit. Case Number *************

  I would like to settle this with one off payment privately agreed to, without invoking a court procedure if Tek Collect is agreeable.   I am seeking to mitigate further increase of a financial settment by avoiding including the filing fees and lawyers costs that will be present once I raise this with the courts.  Coincidentally at this very same court in Southern District NY as the case mentioned.

  Please request Tekcollect reach out to me to agree a private settlement to compensate.  I also anticipate an email of apology from **** ***, the Supervisor at Tekcollect who oversaw my case handling.

  If Tekcollect agree to these terms I will consider the matter fully resolved.  If not I will be in touch to pursue legal action individually or as part of a wider class action engagement. 

  Regards,
  
  ******** ****

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek collect claims to have contacted me about an outstanding debt. I have no records of contact. They did not call my phone, use my email, and I did not receive any mail. I did not know that I was missing a bill until I noticed the demerit on my experience credit score.

  Business Response

  Date: 10/18/2024

  The creditor, ****** ********** ***** ********, placed the consumer's defaulted utility account for collection on 06/06/2024. The address provided with the account was * ******** ******* ****** *** ********* ** *****. No email address for the consumer was provided but the telephone number ###-###-#### was received with the account. TekCollect sent notices to the consumer's address on the account on these dates: 06/07/2024, 07/07/2024, 07/22/2024, and 08/21/2024, Calls were placed to the consumer on these dates but there was no contact with the consumer, 06/27/2024, 07/12/2024, 07/15/2024, 08/14/2024, and 09/02/2024. On 10/16/2024, we again called and spoke with the consumer. Per our arrangement with the creditor, we directed the consumer back to ****** ********** ***** ********. The consumer paid the debt that day The account is closed paid. All these transactions are part of an automated process and they are date and time stamped in our database.   **** ***** Phone ###-###-#### email *********************

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tek collect bought this alleged account from ****** ****** *****. I have contacted them several times requesting proof. All they keep sending me is a list of transactions I supposedly made. I have yet to receive anything with my WET signature. I have never resided at the address they have on file. This is the only COLLECTIONS on my account and it’s not even mine. I need this inaccurate and false information removed from my account immediately.

  Business Response

  Date: 10/11/2024

  On 10/05/2024 Tekcollect responded to the consumer's complaint concerning this account that they filed with the Consumer Financial Protection Bureau (CFPB).  TekCollect has sent validation of this account to the consumer twice. Most recently on 08/26/2024. TekCollect is not a debt buyer. We collect accounts assigned to us by creditors. In this case, the account is the wholly owned receivable of ****** ****** *****. Should the consumer need more information they may call our toll-free number ###-###-####, extension **** and speak with our supervisor, ****** *******. Mr. ********* email address is ***********************.  **** ***** email ********************* Phone ###-###-####

  Customer Answer

  Date: 10/11/2024

  They keep saying the same thing. Sending copies of transactions IS NOT proof of validation. They don’t know who made those charges to the alleged debt. They have yet to provide me any copies with my SIGNATURE. 
  
  Regards,
  
  ******* *******

  Business Response

  Date: 10/14/2024

  On 10/05/2024, TekCollect responded to the dispute that the consumer filed with the Consumer Financial Protection Bureau (CFPB). At that time, we provided the CFPB with copies of these documents from the creditor, ****** ****** *****, the signature card & agreement bearing the consumer's signature, the account history, and an itemized statement of account. All of this information was sent to the consumer on 08/26/2024 in response to their original dispute filed directly with TekCollect. Please see the attached documents. Should the consumer need further information, they may contact our toll-free number ###-###-####, extension **** and speak with our Supervisor ****** *******. Mr. ********* email address is *********************** **** ***** Phone ###-###-#### email *********************

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by Tek Collect about a dentist bill I have never received. Tek Collect informed me that I owed this money. However, when I called the provider, they informed me that I only owed 500 which I still have not received a statement/bill for. The services are one and half almost to two years old. I thought that the provider had to give you a statement and wait 90 days before placing in collections. I also do not know if this is a scam or not.

  Business Response

  Date: 10/07/2024

  TekCollect has placed the consumer's account in dispute. We are contacting the creditor to confirm the account balance. If the account is due and open, we shall provide the consumer with documents that validate the account. Should the consumer need more information they may contact our Manager, Susan Bailey through our toll-free number 866 652-6500, extension 4251 and her email address is [email protected]. Chet Groff Phone 614495-1406 email [email protected] 

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a collection company. However I had previously paid the debt directly to the company owes (Los Posas Dental). They are not trying to collect additional monies that originally owed. At this point they are harassing me by texting and calling all the time.

  Business Response

  Date: 10/04/2024

  TekCollect has placed the consumer's account dispute. We are contacting the Practice to confirm the status of the account and the balance. We will inform the consumer of the result of our investigation, confirming the balance and status of the account. Should the balance remain outstanding, we will provide the consumer with validation. Once that is done the account will be blocked to prevent any further contact. .Chet Groff email ********************* Phone ###-###-####