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Business Profile

Collections Agencies

Revco Solutions, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26/20 I had a Dr. appointment and for some reason the insurance was denied. I straightened all of this out. Spoke with the health care provider and had the claims resubmitted and paid. Now 2 years later Revco is trying to collect a debt they purchased from ******* ******* *****. I spoke with Revco last week and gave them the updated information now for the 2nd time. They were supposed to resubmit the claim to the insurance company. I received another letter from stating the Insurance applied-balance is deductible, copay, or coinsurance. There is no way they received anything back from the insurance company that quickly. I normally takes 6 months for the insurance to respond. They didn't even try to contact the insurance company. I have a letter stating that I am not responsible for the charges which I have attached. The one dated 10/26/20 was for $507.52. This company practices shady business as you can tell with all the complaints that have been filed. I don't want this to hit my credit report. This is not something that I am responsible for and have documentation to say so. This all happened during Covid and is still a mess 2 years later.

      Business Response

      Date: 06/07/2022

      Please accept this response to the complaint we received with regard to Mr. **** on May
      31, 2022 regarding Revco Solutions, Inc. (“Revco”) Account number *********** (“the
      Account”). The Account was placed with Revco by ******* ******* ***** (“***”)
      on April 18, 2022.


      Mr. **** states in his complaint that the Account should have been covered by insurance.
      Mr. **** attached a letter dated November 3, 2021 from the ******** Department of
      Health & Human Services to his Complaint that stated he was not responsible for services
      on October 26, 2020 provided by ***. Mr. **** states he does not want this Account on
      his credit report and requests no further contact from Revco.


      Revco takes consumer complaints very seriously. Upon receiving this complaint, Revco
      notified *** of Mr. ****’ dispute, and conducted an investigation. Revco confirmed that
      the Account is for services provided to Mr. **** on October 26, 2020 by *** with
      charges totaling $507.52. On April 20, 2022, Revco mailed its initial validation letter to
      Mr. **** to **** ***** ****** ****** ********** ** ***** and the same was not returned
      as undeliverable.


      On May 18, 2022, Revco received a phone call from Mr. ****, during which he provided
      permission to speak with his mother, Ms. ***** ****, who advised Revco they have a letter
      from Medicaid stating Mr. **** was not responsible for the Account. The Revco agent
      requested a copy of the referenced letter be sent to Revco for review with ***. Revco
      also advised Ms. **** that the Account was not reported by Revco to Mr. ****’ credit
      report.


      On May 23, 2022, Revco sent a letter to Mr. **** resolving the verbal dispute made on
      May 18, 2022 based on information available to Revco. On May 24, 2022, Revco
      processed an email received from Mr. **** on May 18, 2022 attaching the same letter from
      the ******** Department of Health & Human Services attached to Mr. ****’ BBB
      Complaint. On May 25, 2022, Revco forwarded the letter provided by Mr. **** to ***
      for review and on May 26, 2022, *** requested Revco close and return the Account. On

      May 27, 2022, Revco mailed a letter to Mr. **** indicating that the Account was closed
      and returned to ***.


      To be clear, Revco has closed and returned this Account back to *** on May 26, 2022.
      Revco verified no reference to this account by Revco is on file with any of the National
      Consumer Reporting Agencies. Mr. **** may direct future Account inquires to ***,
      using reference number *******, at the following address: *** ** ********* **** *****,
      ** ******


      Sincerely,
      Consumer Assistance
      ***********

    • Initial Complaint

      Date:05/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco Solutions, Inc. is attempting to collect a debt that I do not owe. I have never signed a contract nor have I ever received any credit or services from Revco Solutions, Inc. They continue to send intimidating letters with an attempt to collect money from me. On March 30, 2022 I sent Revco a certified letter requesting validation of debt and a letter from the alleged original debtor Massey stating they are collecting the alleged amount of $444.31 on their behalf and asked to receive the requested within 15 days of the date of the letter. I received a response on May 12th. The response does not include the requested information and does not meet the burden of proof. As of today, May 27, 2022, this debt is not on my credit file, but I have asked REVCO to stop contacting unless they can validate this debt. I continue to receive letters. They provided me with 3 pages, 1. A typed document listing dates and supposed charges which read page 28 of 41 (dated 3/3/22 but I requested proof on 3/30) but there are no additional pages included nor is this on the alleged previous debtors letterhead, and no POC is identified. 2. A blank page, and 3. The identical letter from one of the first letters received. This debt is further disputed. If Revco continues to contact me without meeting the burden listed in the certified letter they signed for, I will seek legal counsel and sue for harassment.

      Business Response

      Date: 06/07/2022


      Please accept this response to the complaint we received with regard to Ms. ******* on
      May 27, 2022 regarding Revco Solutions, Inc. (“Revco”) Account number ***********
      (“the Account”). The Account was placed with Revco by ****** on February 03, 2022
      and was placed with Ms. ********’ name as ******* ****.


      Ms. ******* states in her complaint that she sent a certified letter to Revco Solutions
      requesting validation be provided to her in 15 days of the date on the letter. She states she
      then received a response on May 12, 2022 which she claims did not include the requested
      information. Ms. ******* states she has requested Revco Solutions to stop contacting her
      and she continues to receive letters. She requests no further contact by Revco Solutions
      and to be provided with the requested validation.


      Revco takes consumer complaints very seriously. Upon receiving this complaint, Revco
      notified ****** of Ms. ********’ dispute, and conducted an investigation. Revco
      confirmed that the Account is for a credit account opened for Ms. ******* for a purchase
      made on February 22, 2019 in the amount of $366.07. The Account last received a payment
      on May 3, 2019 in the amount of $40.00 and has had late fees and finance charges applied
      totaling the balance of $444.31 remaining. On February 5, 2022, Revco mailed its initial
      validation letter to Mr. **** to *** ***** *** ********** ** ***** and the same was
      not returned as undeliverable.


      On April 14, 2022, Revco received Ms. ********’ certified letter, requesting validation be
      provided to her in regards to the Account and requested communication only in writing.
      Revco Solutions immediately ceased all collection activity on the Account and notified
      ****** of Ms. ********’ dispute. On May 11, 2022, ****** provided Revco a copy of the
      Account validation and a letter was sent to Ms. ******* on May 12, 2022 from Revco
      providing her with the same. Revco did not receive any other correspondence from Ms.
      ******* requesting no communication. Revco also confirmed validation was provided to
      Ms. ******* after her request and no collection activity took place during this validation
      period.


      ***** ******** ********** ** *** **** ********* ** ***** ***********************


      Revco has closed and returned this Account back to ****** on June 7, 2022. Revco
      verified no reference to this account by Revco is on file with any of the National Consumer
      Reporting Agencies. Ms. ******* may direct future Account inquires to ******, using
      reference number **********, at the following address: **** *** **** ******* ** ******


      Sincerely,
      Consumer Assistance
      ############

      Customer Answer

      Date: 06/08/2022

      1. I requested validation and disputed this account on 3/30 why would validation have been sent 3/3/22.
      2. REVCO mentions that they sent a letter to my home address addressed to Mr. ****. Who is Mr. ****? In the event that a letter was sent to my home with that name, it most definitely would have been returned, however it was not.
      3. REVCO's minimal at best attempt of validation was received in May, well after the 15 day requested response I requested in the original letter.
      4. REVCO mentions they have not received additional communication but a second certified letter was indeed sent to REVCO which to date has not been accepted although I have receipt showing it was mailed.
      I appreciate that REVCO, who I should stress I never had an account with, has closed the fictitious file.

      Regards,

      ******* *******

    • Initial Complaint

      Date:05/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for something in my name last December but got denied so I ordered my credit report and discovered there inaccurate items such as accounts I did not opened, an overload of addresses I never resided, inquiries I never made and even iterations of my name. I contacted the creditors to make them aware of the breach. I also found this account that I believe not mine: Acct name: REVCOSOLUTIO (Original Creditor: MEDIC MECKLENBURG EMS AGENCY) acct no. ******** date opened 04/26/2021 balance $122.00 I am not liable for this debt and I do not have a contract with: Company: REVCO SOLUTIONS INC Address: ** *** **** ********* ** ***** Tel No: ***** ******** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *** * ********* ** ****** *********** ** ***** and email at ************************. I need a response from the company.

      Business Response

      Date: 05/13/2022

      Good afternoon, 

       

      Please find the attached response to Complaint ID: 17173323.

       

      Thank you, 

       

      May 13, 2022
      Dispute Resolution Team
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215
      Re: ****** *****
      Complaint Number 17173323
      Dear Dispute Resolution Team:
      Please accept this response to the complaint we received with regards to Ms. ****** ***** on May 6,
      2021 regarding Revco Solutions account number **-******** (“the Account”). The Account was placed
      with Revco Solutions by Medic Mecklenburg EMS Agency on April 26, 2021.
      In her complaint, Ms. ***** states she has inaccurate items on her credit report and advises she has filed
      a police report. Ms. ***** requests the Account be removed from her credit report.
      Upon receiving this complaint, Revco Solutions immediately stopped collection activity on the Account,
      notified Medic Mecklenburg EMS Agency of Ms. *****’s dispute and conducted an investigation. Revco
      Solutions confirmed the Account is for a services provided to you on January 19, 2020 by Medic
      Mecklenburg EMS Agency. On April 28, 2021, Revco Solutions sent an initial validation letter to Ms.
      ***** at **** ******* ***** *** *** **** ********** ** ***** and the same was not returned as
      undeliverable.
      Revco Solutions closed and returned the Account to Medic Mecklenburg EMS Agency on May 13, 2022.
      On May 8, 2022, Revco Solutions requested the National Consumer Reporting Agency to remove the
      trade line on the Account previously furnished by Revco Solutions. Ms. ***** may direct future account
      inquiries to Medic Mecklenburg EMS Agency, using reference number *******, at the following address:
      **** ********* ***** ********** ** *****.
      Sincerely,
      Consumer Assistance
      ************

    Revco Solutions, Inc. is NOT a BBB Accredited Business.

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