Collections Agencies
Revco Solutions, Inc.Headquarters
Complaints
This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 85 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I provided documentation proving that I dont owe this debt but yet I am still getting phone calls and mailing that say otherwise. I mailed my *** to you proving that I dont owe this debt as instructed by your company.Business Response
Date: 04/15/2025
April 15, 2025
********* **********
Better Business Bureau
***************
Columbus, OH 43215
Re: ***** ********
Complaint Number 23174298
Dear Ms. *************************** you for forwarding the complaint filed by Ms. ***** ******** on April 8, 2025.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******** without her express authorization. We will reach out to Ms. ******** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ******** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 163279
Columbus, OH 43216
Sincerely,
Consumer Assistance
************
Attn: Consumer Assistance
PO Box 1810
Columbus, OH 43216
*********************************************************Customer Answer
Date: 04/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23174298
I am rejecting this response because: I already sent you the information that this debt needs to be removed from my name. I will get my lawyer involved if this isnt removed.
Regards,
***** ********Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a claim for my daughter for an ER visit in August 2024 that we never got a bill from ***************; so prior to the end of the year I paid thru the insurance portal (***) as that is an option.
The *** portal accepted my payment to the provider on 12/10/2024; and the portal indicates the provider accepted the payment from them on 1/5/2025.
I finally got a bill from CEP in January - but had already paid thru the portal; but to be sure they knew I paid I emailed them with the information from the *** portal (which is attached).
I then started getting collection notices from Revco at the end of March; and I called them; they were somewhat abrupt; but gave me an email address to send my proof that I paid; I sent that to them and they just mailed a letter indicating it is insufficient and lacks facts; but in their what they need provided they specify insurnace / eob info - which indicates I paid the provider portion online.
I'm submitting this because I provided information showing I paid the ****** and it was accepted and I do not know what more I can provide. They need to remove this debt and stop asking for payment as it has already been paid.
Business Response
Date: 04/09/2025
Good afternoon,
Please find the attached response to Complaint ID: ********
Thank you,
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem started on Feb *******. I received a call from ***** at CBCS, a collection agency in **** and he requested $690 to clear a medical bill or go to collections/credit agencies and threatens me without any information of who I owe or why I owe this bill. So I called Florida based Lincare, the name I finally got from collections and s/w *******. My account was clear and they actually owed me $49.78. ***** from collections called again that day and I stated to him that the account was clear and to provide me a number for ******* to call which he refused. I called Fla. Lincare again, also on 2/19/25 and s/w ********* who said that they would submit a code to let CBCS know that the account was clear. Continued to receive phone calls from ***** at CBCS on 2/20/25 at 10:20 (on a recorded line) demanding payment. Contacted ******* again and s/w ****** who stated that the code on the bill was changed so there was a $0 balance and she would send to collections again to clear out the collection. I hadnt heard anything and assumed that everything was taken care of with CBCS Collections, however I then received another call on 3/1/25 from ***** at CBCS again demanding payment. I explained that a new coded statement was sent to CBCS and my account should be $0, he refused to listen. I contacted Fla. ******* and s/w ***** who said it takes time to process this was 10 days later and no updates have been made. I asked her to send me some kind of document that stated my account was clear.I have worked 17 years to get the credit score I have and then to potentially ruin it because of a mistake made by either CBCS or Lincare (or both). They say its been fixed just to get another call saying its not fixed. These are unacceptable business practices. I want something in writing that says that this bill is cleared out so I can be sure my credit report isnt hit and more importantly for peace of mind.Business Response
Date: 03/31/2025
Revco Solutions is unable to locate an account for ****** ******* and Revco Solutions has no association with CBCS Collections.Customer Answer
Date: 04/10/2025
I have not received any correspondance/letter/email/phone call from Revco. This complaint should not be closed.Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
0n 03/11/2025 my Wife ****** Ann ***** contacted Credit Collections Services regarding collection they were handling for ***********************, the first female which she spoke to was *****, I was unable to complete the call at her pace so she asked her to call back.
2nd representative she spoke to was ******, and ****** informed her that she would send a text as well as an email regarding the payment they took from my wife's account, the text came and she clicked the link that she was given, however once on the sight it was asking for another payment of the same $127.95.
She again reached out to Credit collections again this time she spoke with *********. She explained what is was and the young female argued it was not asking for more money. She went on to tell her that it shows it was paid on her screen, when she questioned her about the promised email she informed her that ****** sent it out regardless of my wife informing her it had not been received. She went on to say that the account in questioned would no longer been handled at their office and we would get a letter on the 19th.
Needless to say the email stating we made a payment was paid, and it appears this company is handling it to another collection agency to collect what it is we've paid.
Business Response
Date: 03/13/2025
Revco Solutions is unable to locate an account for ****** *** Scott and Revco Solutions has no associations with Credit Collections Services or *************** company.Customer Answer
Date: 03/21/2025
****** ***** <******************************>
Thu, Mar 20, 1:04 PM (20 hours ago)
to disputeresolution
Dear sir's,
I'm uncertain of why the business would state they have no records of my wife, ****** *****, I refuse it, had the company had been serious about my issue, they would have read the complaint in its entirety. It clearly states the facts that my wife, contacted them on my behalf. My name ****** *****. It goes to show that this supposed collection company scams, it further shows that when my Wife called back to inquire about the text they sent requesting I pay the amount by which She had paid using her debit card. Once she did call back she was told she had a debt from geico, however that debt was handled and deleted from her account. They continue to refuse to the agreement that once my $127.00 was paid they would delete, however the requested she repay the $127.00 and told her that after 5 days my account would be sent out. I refuse to accept their response and will seek legal actions. The company scams those companies they represent. The issue was the debt my wife ****** ***** paid for a debt owed to Geico Insurance. They've not even been honest with BBB.
Sincerely,
****** ScottBusiness Response
Date: 03/31/2025
Revco Solutions is unable to locate an account for ****** ***** and has no information matching their phone number or address. Revco Solutions has no association with the previously mentioned Credit Collections Service, or Geico insurance.Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I have been harassed by this collection company for years. We have paid and paid and paid and they never seem to know where are balance is and what is owed and why. I have requested invoices and payment history and such many times. They keep telling me the account is under another name, account number, or provider. We have paid in over $8,000 and we are feeling like we are being scammed. We will no longer make any payments to this company and would like documentation showing everything is resolved and zeroed out.Business Response
Date: 02/04/2025
February 4, 2025
********* McLaughlin
Better Business Bureau
***************
Columbus, OH 43215
Re: ******* *************
Complaint Number 22858300 Dear *** **********:
Attn: Consumer Assistance
PO Box 1810
Columbus, OH 43216
*********************************************************
Thank you for forwarding the complaint filed by Mr. ******* ******* on January 25, 2025.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. ************* directly under separate cover to respond to his concerns at the address provided in his complaint.
Mr. ******* may contact an account representative regarding his complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 163279
Columbus, OH 43216
Sincerely,
Consumer Assistance
************
Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a bill from September 2024 I am almost done completing and when I log on to pay the last bill. I receive a total of $969.00. This is false as my original bill was $384.27. This company is taking my money and no applying to my account and then turning around adding more fraudulent charges.I am preparing to contact the hospital now to find out how these people received my information and stealing money. Then, I plan to consult an attorney because this is not right or ethical.Business Response
Date: 01/21/2025
January 21, 2025
********* McLaughlin
Better Business Bureau
***************
Columbus, OH 43215
Re: ******* Davis
Complaint Number 22808022 Dear *** **********:
Attn: Consumer Assistance
PO Box 1810
Columbus, OH 43216
*********************************************************
Thank you for forwarding the complaint filed by *** ******* ***** on January 14, 2025.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with *** ***** without her express authorization. We will reach out to *** ***** directly under separate cover to respond to her concerns at the address provided in her complaint.
*** ***** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 163279
Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2022, I received a bill from ********* for my newborn daughter’s care, which should have been handled by my insurance company.
My insurance provider requested additional information to process the claim, and once provided, the payment was made, as evidenced by the Explanation of Benefits (EOB) I submitted.
Despite this, I received a notice from a debt collection agency months later, claiming the bill was overdue. Since then, I have contacted the collection agency over 20 times to provide documentation, clarify the payment status, and resolve this matter. However, no answers or updates have been provided. Each time I called they would tell me that they are working on it with my insurance.
Finally I was fed up and contacted my insurance directly and filed a claim and got all the needed documents to show it was a paid bill. After sending it to Collections and following up again numerous times to get an update, still they have yet to close the debt or give me an update.
After months, I call back and they now tell me that my debt is not settled but sent back to ********* and now to follow up with them. They refuse to issue a letter to make this official or even give me any info about it. When I call *********, they tell me the debt is still with collections and that they should not be saying that.
I have been playing ping-pong between these two organizations and frankly I'm exhausted and feel threatened that they have debt on me that is not cleared even though I have had numerous attempts to explain it is cleared. Total debt is $2,238.00
This lack of communication, accountability, and follow-through is unacceptable. I have done everything required on my end to resolve this, including providing all requested documentation and following up consistently.
I need a clear update on the status of my account, confirmation that the payment has been properly settled, and assurance that no further collection attempts will be made.
Business Response
Date: 01/02/2025
***************
Please accept this response to the complaint filed against Revco on December 26, 2024, with the Better Business Bureau regarding the Account. ********* ******* ***** placed the Account with ********* *********** ** ******* (“FCOA”) for collections on December 16, 2023. On October 16, 2024, FCOA merged with Revco, and Revco is the surviving entity. In your complaint you state your insurance should have paid the balance due on the Account.
Upon receiving the BBB complaint, Revco immediately notified ********* ******* ***** and conducted an investigation. Revco confirmed the Account is for services rendered to your daughter on March 14, 2022 with a balance due in the amount of $2,238.00. ********* ******* ***** advised Revco that your daughter was not added to your insurance policy and the date of service was not covered.
On January 2, 2025, Revco closed and returned the Account to ********* ******* *****. Revco strives to create a positive experience for all consumers it services and regrets any frustration this may have caused. Please direct future account inquiries to ********* ******* *****, using reference number ********* at the following address: *** *** **** ***** ****** ***** ***** ******* ** ******
Sincerely,
Consumer Assistance
###-###-####
This is a communication from a debt collector.
Customer Answer
Date: 01/02/2025
*************
Revco is stating in their response "On January 2, 2025, Revco closed and returned the Account to ********* ******* ****** Revco strives to create a positive experience for all consumers it services and regrets any frustration this may have caused. Please direct future account inquiries to ********* ******* *****, using reference number ********* at the following address: *** *** **** ***** ****** ***** ***** ******* ** ******"
However, ********* have reached out to me today and have informed that this is not the case. They have informed me that this Account is still opened with Revco and I would need to reach out to them to sort this billing matter.
I have requested from ********* to close this account with Revco and I will be waiting for their response. This response can be handled in a matter of days or weeks. Until I have full confirmation that it is closed, I reject this response.
My call with ********* was also insightful in that they have informed me that I would need more info from my insurance to put in my EOB - in the 2 years I spent following up with Revco this was never requested. Furthering showing their intention and poorly communicating information!
Regards,
***** *****Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint with BBB prior for this same issue only it was from the business of **********. BBB responded and resolved the issue. I have not hard back from them but now I am getting the same issue from Revco Solutions on behalf of **********. I do not know who either of these businesses are, I have never had any dealings with Stoneberry and I do not owe a balance to them. This is a fraudulent claim being made.Business Response
Date: 11/25/2024
Good afternoon,
Please find the attached response to Complaint ID: ********
Thank you,
November 25, 2024
********* **********
Better Business Bureau
***************
Columbus, OH *****
Re: ******* ******
Complaint Number ********
Dear Ms. ***********
Attn: Consumer Assistance PO Box 1810 Columbus, OH ***** *******************************
Thank you for forwarding the complaint filed by Ms. ******* ****** on November 18, 2024.
Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ****** without her express authorization. We will reach out to Ms. ****** directly under separate cover to respond to her concerns at the address provided in her complaint.
Ms. ****** may contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box ****** Columbus,
OH *****
Sincerely,
Consumer Assistance
************
Customer Answer
Date: 11/26/2024
Good Morning,
Per email response received this written dispute is in regards to the attached letter I received from Revco Solutions, Inc.
This is to further dispute the collection notice that I am received. I have not ever been involved with anything regarding this outstanding balance and I am not aware of who they are.
I wish all correspondence to stop. Please find letter attached.
Thank you
******* ******
*************************************************************;
************ - ********************************
Customer Answer
Date: 11/26/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22570679
I am rejecting this response because:Good Morning,
Per email response received this written dispute is in regards to the attached letter I received from Revco Solutions, Inc.
This is to further dispute the collection notice that I am received. I have not ever been involved with anything regarding this outstanding balance and I am not aware of who they are.
I wish all correspondence to stop. Please find letter attached.
Thank you
******* ******
*************************************************************;
************ - ********************************
Regards,
******* ******Initial Complaint
Date:11/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction dispute was filed in 2023 and a stop billing was placed until the investigation was completed on the fraudulent charges being billed via ************. I have reported the necessary information stating and showing it was filed, and that the bill they are attempting to collect for is not valid as the investigation was not completed, and to contact the merchant for the 2nd duplication of a bill that was created in 2024, which is a fraudulent billing practice. Despite the provided information, they still disregarded the information that was given, and are harassing with phone calls, and mail. This is a violation of the communications act, and the billing is clearly fraud. The debt is not mine and is not a valid debt. I have further notified them, any further communications will be grounds for legal activities. but can't seem to validate a debt when asked either.Business Response
Date: 11/12/2024
************
Dear Mr. *****:
Please accept this response to the complaint filed against Revco on October 4, 2024, with the Better Business Bureau regarding the Account. The Account was placed with ***** ** *********** on October 28, 2024.
In your complaint you state despite providing information of fraudulent charges billed by ***********, you are being harassed with phone calls and mail. As a resolution of your complaint, you request no further communication, dismissal of the charges and amendment to your credit report.
Upon receiving the BBB complaint, Revco immediately notified *********** and conducted an investigation. On October 30, 2024, Revco mailed its first validation notice to you at the address listed in your complaint. The same was not returned as undeliverable and therefore, presumed received. On November 4, 2024, Revco received an email from you requesting validation of the debt. Revco confirmed the Account is for services rendered to you on April 4, 2024, with a total charge of $575.05. There were payments/adjustment in the amount of $60.04 applied, leaving the balance of $515.01 remaining. Revco has no record of receiving a request for validation prior to the email received on November 4, 2024. Enclosed please find a copy of the obtained validation for your review.
In connection with its investigation, Revco reviewed the call recordings which took place on the Account. On November 4, 2024, Revco received two phone calls from the phone number listed in your BBB complaint of ###-###-####; however, Revco was unable to verify we were speaking with the correct person and both calls were ended. Revco also received a phone call from phone number ###-###-#### and you requested the call not be recorded.
To be clear, Revco has ceased all collections activity on the Account. Revco verified no reference to the Account by Revco is on file with any of the National Credit Reporting Agencies. You may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
***** ******** ********** ** *** **** ********* ** ***** *********************** ** *** **** ********* ** ***** *** ******** ***** **** ** **** ** **** ****** ** *****Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 11/1 I called to pay a balance. I had thought it was paid already and called when I found out it was not. They office would not let me pay because the bill is for care given to my son. I was not asking for private information, as my son is 18, I just wanted to pay. My telephone number and name are in his file and, again, I wanted no private information.Business Response
Date: 11/12/2024
Please accept this response to the Better Business Bureau complaint, received by Revco Solutions (“Revco”) on
November 05, 2024 regarding your phone encounter with Revco on November 1, 2024 when attempting to make a
payment for care provided to your son..
On November 1, 2024, you contacted Revco to make a payment on behalf of your son, Elijah *********. Revco
takes the privacy of our consumers very seriously and is prohibited from divulging information to unauthorized
third parties. Please contact our office if you are the authorized representative of Mr. *********; otherwise, Mr.
********* may contact us directly to provide authorization to discuss this matter with you. Revco strives to create
a positive experience for all consumers it services and regrets any frustration this may have caused.
You or Mr. ********* may contact an account representative regarding this account by phone at ###-###-####
between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****** ********* ** *****
Sincerely,
Consumer Assistance
###-###-####
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.