Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,067 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington is charging me different fees and they are doing it without my knowledge of the fees. I was charged a $2 dollar fee for real time payments. I was also charged a $10 dollar fee on the business money market. I was not informed that I have to have a ****** in the money market account. Whenever I talk to huntington about this issue they refuse to help me resolve this problem. I think is not cool that they are charging these fees and want a refund .My other complaint is due to this $2 dollar fee charged affected my balance for the promotional offer went under ****** dollars.
I had more than ****** in the bank account and the rest of the ***** dollars in the business money market. If I would have know that the balance was below $****** I would have transferred the money. Never in my life have I been charged this $2 dollar fee. What I am angry about is that because of the fees I might not get the promotional offer. Whenever I have called huntington to address this problem they tell me that the offer is still open.
When I signed up for my account at no point was I informed about the $2 dollar fee. I have more than ****** in the money market and checking account. I am really upset that I have such a hard time because I was charged a $2 dollar fee to get the promotional offer.
I believed I signed up for notifications and I am not receiving them. It seems they are just charging me the $2 dollars to not give me the promotional offer of ***** dollars. I am frustrated with these problems and no one is willing to help me. I did not open the account only for the promotional offer. I like that they have various banks, the app is great, and I am earning 4% interest on my personal account. The branches have good service also. It is the principle of the situation.
Please fix these issues as I am very frustrated with the service I been provided and find it not cool that I am being charged these fees
Business Response
Date: 04/23/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 23, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23240351
Huntington Case #: 01901203
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on April 23, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 26 I deposited a check into my buisness account.The next day the bank froze my buisness and personal because I was a risk and the check was altered. Removed me as a customer and stated that my funds would be released after the back office review along with a letter and explanation.
March 28 got the letter no explanation and no funds.
Now it's April 22 and Noone can tell me where my money is !!!!!
I have gotten three different stories of where my funds COULD be. WHERE IS MY MONEY!!!! HUNTINGTON BANK are FRAUDSTERS!!!!!
Business Response
Date: 04/23/2025
*************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *******, which we received on April 22, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 04/24/2025
I accept the business's response to resolve this complaint.
Regards,
***** *******Customer Answer
Date: 04/24/2025
I click the wrong button. The complaint is not resolved! And Im sure I will not hear from Huntington Bank within 10 days!!!!Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited money in Huntington banks ATM yesterday in the amount of $900 $300 shot back out and the ATM said they could not read the bills then it sat on a spin cycle for four minutes and then it said please contact the institution for your protection And then did not deposit the 600 into my account but took it.
I could not call 800 number because they were not open at so I called bank in morning and when I called the bank in morning, they filed a dispute but would not give me my money back.
Then I went into the bank to tell them what I did and also that I added $300 more into the account to see if the was just screwing up and they said I had to wait until the ATM was looked at again in a week.
I have only $600 and that money to live on and now I don’t even have it and they will not help me with anything.
Business Response
Date: 04/18/2025
*******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on April 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 15, 2025 at 12:46 PM was on the phone with Customer Service (803 763 2583) at the Huntington Bank in Columbus, spoke with ******* (sp?) inquirying about a deposit made to my Huntington account, I was told incorrectly that they would not help me with my account without first sending me some sort of identifying number to my phone. Per a VP I spoke with 4 weeks ago this is not true. The CS representive agrued with me and claimed I could get no help from them because I have a land line, rotory phone, and she would not help me. Told me I had to either buy a new phone or drive to a bank. She contradicted the VP who assured they would correct the CS to talk to customers who use rotory phone. Very rude CS rep told me to buy a new phone, argued with me for 5 minutes.Business Response
Date: 04/16/2025
********************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on April 16, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** check has cleared but being held due to account holdCustomer Answer
Date: 04/14/2025
Needed infoBusiness Response
Date: 04/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
April 14, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ***** which we received on April 14, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23195729
I am rejecting this response because:
Ive still yet to receive my money and this day 10 now bills are too be paid nothing wrong on my end funds have been released already not returned ! Just want to go to bank get my money out this hold is long past due
Regards,
****** *****Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, April 10, 2025, I was notified of a withdrawal that overdrew my account. I contacted Huntington to file a dispute and was told there was nothing they could do about it until it cleared that evening. So I was told I needed to call back on Friday, April 11, 2025. When I spoke to another person at Huntington on Friday to file the dispute, I was told again, the transactions were still pending and there was nothing they could do to file the dispute. So I was notified again by text, today Saturday, April 12, 2025, The following “Today 2:20 AM Huntington Heads Up. Acct ****** was overdrawn yesterday. But good news! 24-Hour Grace gives you time to avoid an overdraft fee. Learn how: huntington.com/Grace”. So then I went in and checked my account and the transactions still say pending. So I am requesting another call back to file a dispute. I have a feeling that they will tell me they can’t file a dispute still which is stressing me out because it’s three transactions, in two locations I’ve never been and another through a company I don’t have an account with. Then they will charge three overdraft fees totaling $108 for those transactions. Which will then put my account in -$484.67. I haven’t even used my account since January of 2025 because Huntington has gotten worse this year.Business Response
Date: 04/14/2025
****************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on April 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a charge on my checking account that is not a charge I made. This "Magazine Store" made a fraud charge a few months ago on my checking account. Took ********************** months to resolve. Today, April 10th, 2025 this same company has a charge of $42.95 in my checking account.I called **********************, halfway through my phone call I was disconnected. I called back, halfway through my call the lady I was speaking to said she couldn't hear me. I could hear her. She hung up. My third call is the one that has me asking for help. The Huntington employee told me I could not dispute the charge because it was filed under misc. Well, not only did I not make the charge, I didn't file the charge under misc. That had to be Huntington's decision. I was also told it wasn't taken out by check or debit card! I was shocked and asked him there was a third way someone could get my money. He said yes. So basically I was told, nothing we can do for you. I don't know what to do. This charge was not made by me. Thank you for your help.***** ******Business Response
Date: 04/11/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
April 11, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23189207
Huntington Case #: 01890628
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ******, which we received on April 10, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a checking account with Huntington and got my direct deposit on 04/10/25. I was able to use it for *** *******, pay my phone & furniture bill, then when I went to get my medicine- my account was locked. Called customer service, they said go to a branch with my social security card. I told them I NEED my medicine. She said there is nothing they can do. Go to a branch. This is ridiculous!Business Response
Date: 04/14/2025
***************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ****, which we received on April 11, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** **** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to **** **** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank refused to give me my money in one bank account and with another account with them they fraudulently took money out of my account and after that they started sending me emails I repeatedly told them to stop contacting me in every form of contact whether it be email phone or mail they continue to contact me through email they need to stop contacting meBusiness Response
Date: 04/11/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
April 11, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *** ***** which we received on April 11, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few years ago I disputed a stay at a hotel in *******. The **** merged and my dispute was mishandled. I received a temporary credit. My case was closed without an investigation. This left me with a negative balance by the time of its closure. The balance sat on my credit report for over two years! This year when I received my taxes; I was not sure whom to trust. Capital One was hacked so I went back to Huntington to see if they would open my account. They did. THERE WAS NO BALANCE. There were no messages that I owed anything from new account. Two days after my taxes were wired $2K was STOLEN from my account to pacify the debt from two years prior. I want every ***** refunded into my account and forgiveness of my debt. I loved my bank; but you did not fight for our family. You should have warned my account so I could decide how to proceed. Your actions were criminal.Business Response
Date: 04/11/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 11, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23185521
Huntington Case #: 01891033
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *******, which we received on April 11, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
********************************************* BankCustomer Answer
Date: 04/14/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23185521
I am rejecting this response because: they are not accepting any responsibility towards my account.
Regards,
******* *******
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