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Business Profile

Aircraft Charters

JetSelect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Charters.

Complaints

This profile includes complaints for JetSelect LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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JetSelect LLC has 2 locations, listed below.

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    • JetSelect LLC

      4131 Worth Ave Ste 200 Columbus, OH 43219-6283

    • JetSelect LLC

      4131 Worth Ave Ste 100 Columbus, OH 43219-6282

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jet Edge advertised and put into its Reserve Membership contract, a guaranteed refund of all money held by the company after a member cancelled their membership and requested a full refund. I requested cancellation and a refund, waited the 30-day period for cancellation, and another 10 days for processing the refund. Jet Edge (now bought out by Vista Jet) didn't refund my account balance for another 20 days after this agreed period. I made calls and sent emails daily. I told them I expected interest paid on the amount they held beyond the agreed period. They were mostly unresponsive in my attempts to get my refund, and now they have gone completely unresponsive to my demands for interest for the late period. They held $358,518.01 for 20 days beyond the contractual agreement. I would have collected 3.6% interest during this period. Others need to be aware of how hard it is to even get them to refund your account balance at all much less as agreed in their contract. I would appreciate your help in getting them to send me interest for failure to refund as required by their contract.

      Business Response

      Date: 02/28/2023

      February 24, 2023
      VIA EMAIL
      ****** *****
      Dispute Resolution Manager
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215
      t*****@centralohio.bbb.org
      Re: Complaint ID 18690320; ***** *****
      Dear Mr. *****:
      We write on behalf of Jet Edge in regard to the above-referenced Complaint brought by *****
      ***** to the Better Business Bureau. Please be advised that we have investigated the claim and
      have resolved the issue with the customer. Please find the attached transaction receipt as proof of
      payment resolving this issue.
      Please do not hesitate to contact us at [email protected] with any questions or concerns you may
      have.
      Sincerely,

      The Jet Edge Legal Team

      Business Response

      Date: 02/28/2023

      February 24, 2023
      VIA EMAIL
      ****** *****
      Dispute Resolution Manager
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215
      t*****@centralohio.bbb.org
      Re: Complaint ID 18690320; ***** *****
      Dear Mr. *****:
      We write on behalf of Jet Edge in regard to the above-referenced Complaint brought by *****
      ***** to the Better Business Bureau. Please be advised that we have investigated the claim and
      have resolved the issue with the customer. Please find the attached transaction receipt as proof of
      payment resolving this issue.
      Please do not hesitate to contact us at [email protected] with any questions or concerns you may
      have.
      Sincerely,

      The Jet Edge Legal Team

      Customer Answer

      Date: 02/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.
      Regards,

      ***** *****

    JetSelect LLC is NOT a BBB Accredited Business.

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