We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Workers Compensation Insurance

Sheakley

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sheakley's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sheakley has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/2023. They are my company's Work Comp facilitator. I have had trouble since day one getting information, help, guidance etc. They have dropped the ball in communication at every level. I have had 3 case managers who, in my opinion, get paid to do absolutely nothing!. I had a nurse case manager who couldn't find the time of day to help me locate a medical office to get my pre-op appointment. it took me since October of 2023 (It's now June of 2024) to get my shoulder surgery scheduled. Every piece of information and paperwork I needed has been facilitated by ME, I had to make phone call after phone call to them in order to make sure they submitted my paperwork in a timely manor. I have essentially been doing their job for them for 8 months! No one calls back to give updates, no one give information as to what paperwork is needed. I had to find all of this out on my own. I have no idea what the purpose of this company is other than to collect money from the businesses who are suckers enough to contract with them. I would ask the BBB to recommend Sheakley contact me, but I have no faith that they would even entertain a phone call. my lack of faith doesn't rest on the BBB but on Sheakley's irresponsibility and lack of integrity! how they've received an A+ rating here is laughable

      Business Response

      Date: 08/23/2024

      *** ******* concerns were heard on the 6/21/2024 date of this complaint when he spoke with multiple staff, including a member of management. A thorough review of his claim was conducted, and further education regarding the workers’ compensation process occurred with *** *****. Per his request, he was assigned a new contact to provide assistance with any future needs regarding his claim. His needs continue to be monitored by an assigned team member, and if *** ***** has any further questions or concerns, he should reach out to his assigned claim representative. We are always willing to listen to our injured workers' concerns and discuss what options are available to resolve their concerns.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were very slow in contacting me. At to cancel my first appointment for a follow for injury because of their inability to contact me and took 45 days to get an mri of my shoulder. Now they are claiming pre-existing even though they are clearly at fault. If they were to gotta hold me sooner. We would not even be having this issue.

      Business Response

      Date: 06/14/2024

      Thank you for sharing your experience. We understand how important clear communication is and it's disappointing to hear that you feel we've fallen short. To address your concerns, we have done a thorough review of your claim and interactions with our staff. We strive to timely assist injured workers and help create better understanding within the scope of our part of the workers’ compensation process. Please feel free to reach out to us to further discuss your claim with our supervisory staff. 

      Customer Answer

      Date: 06/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Regards,

      ********* ****

    Sheakley is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.