Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 699 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
• 

  Roto Rooter

  220 Demeter St East Palo Alto, CA 94303

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  Roto-Rooter Plumbing & Water Cleanup

  1130 140th Ave NE Suite 305 Bellevue, WA 98005

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  Roto-Rooter

  5115 7th Ave Kenosha, WI 53140

Review Details

• Review fromGabby G.

  Date: 03/14/2025

  1 star

  Gabby G.

  Date: 03/14/2025

  This company is the worst. They will rob you of any and all money and have no professionalism to call you back after multiple messages left for the manager. I called them for a drainage problem for my kitchen sink. I first had the technician come and put a scope to see if there was any blockage. I should have known something was up when it sounded like he was drilling holes in my walls. He told me it was $250 for the service and told me I needed another job of $2900 to fix my issue. The next day or 2 another tech comes out and looks at my pipe and says its going to be close to $8000 to fix and she could not fix it. Another tech came within a few hours and told me they need to drill into my floor and that would cost $15,000. My sink since the first tech came has been leaking and it was NOT leaking before he did his scope of the pipe. Called multiple times to management of course no answer. I went with another company who quotes me less than $3,000 and told me they didnt need to drill into my floors. Roto rooter is a scam and cant even admit to calling me back

  Roto-Rooter

  Date: 03/15/2025

  expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromMausumi (MIMI) C

  Date: 03/13/2025

  1 star

  Mausumi (MIMI) C

  Date: 03/13/2025

  there technician was supposed to fix a leakage from the water shut off valve to the toilet. my elderly husband was home alone. the technician 3407 added random things by scaring my husband that the house was at risk of flooding and replaced an angle stop for water supply. The costs for the parts was $290 and his labor for 2 hours $1955.00 This was for replacing the shut off valve at the toilet and angle stop. Basically, he ripped us off. when i tried to contact the company they are not returning my phone call. this happened a couple of years back and the company has neither clarified anything.

  Roto-Rooter

  Date: 03/14/2025

  Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns. Thank you, Pat S****** Customer Satisfaction Manager

• Review fromAngela H

  Date: 02/25/2025

  1 star

  Angela H

  Date: 02/25/2025

  My parents were told that there is a water remediation law (total lies). They ran 5 dryers in their home for a total of 7 days. When we realized after the 3rd day that is was only blowing out 38 degrees of what they consider heat they called the main boss which in turn made the boss man upset. Not only did they do crappie work, they in turn were rude,arrogant and disrespectful towards their customers and the elderly. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. They dont even deserve 1 star

  Roto-Rooter

  Date: 02/27/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromPinay S

  Date: 02/25/2025

  1 star

  Pinay S

  Date: 02/25/2025

  I was robbed by this company. digging a small hole to access a pipe with a leak and pouring back a little cement. 2 hours job and its dome for $4,500. Then i thought that was it. Saturday a received a new invoice for a tune of $4,052 charges for cleaning, materials (i dont what else did they se aside from a small cement to fill the hole and a small pipe to replace the water heater pipe. and water extraction as if my garage was flooded with is not. beware of this company.!

  Roto-Rooter

  Date: 02/27/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromLorraine

  Date: 02/18/2025

  1 star

  Lorraine

  Date: 02/18/2025

  I called them on a Sunday and I had a stopped up toilet and asked them how much they charge and wasn't given a price. The rep came and quoted me $283 for a stopped up toilet. I told him I didn't know their prices and then he said $200 for the service. I asked did they do water clean up and he said it's just advertised on the truck. I called a supervisor about this and he came on very rude with a nasty tone. He told me the water clean up was a different department and they charge for that too. If I had known this I would have contacted someone else. The rep was in my bathroom for 10 minutes and I was asking for clean up of the water on the floor. He said I don't do that. Then he came with his invoice and asked if I would be paying by card or cash and was disappointed with the service. I realize a customer is just paying for the name and the company does not appear as they say they are presented to the public,

  Roto-Rooter

  Date: 02/19/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

  Lorraine

  Date: 02/19/2025

  I’m Disappointed with the service technician and the management rep that I spoke with over the phone from Rotor Rooter. False advertisement on their truck (water clean up ) However my services were paid in full . I asked how much was the service for a clog toilet before they came out to my home the quoted me the price after they arrived . The next day I called management to talked snout my services ************** is where management spoke with me in nasty tone about my service work Never again will I do business with Rotor Rooter !

• Review fromDee H

  Date: 02/15/2025

  1 star
  Do yourself a favor, if you have plumbing problems, do NOT contact Roto Rooter. Roto Rooter doesnt response to inquiries, doesnt follow up, and put a hole in my wall when moving equipment through my house. And the worst of all, their technician caused my basement to flood. This was one of the worse experiences Ive had with a company. They dont even deserve one star.

• Review fromMichele K

  Date: 02/11/2025

  1 star

  Michele K

  Date: 02/11/2025

  They overcharged me at every turn. The fee to correct the issue was initially listed as $1200 but then after a conversation it was dropped down a few hundred. However, they then charged me $12,000 dollars to fix the sewer line and additional 7,500 to clean up the water damage. This far exceeds what should be charged. Additionally, when I delayed a small portion of this payment $1,600 due to conversations with my insurance company, they threatened to put a lien on my house. This is not a trusted business, please do not use

  Roto-Rooter

  Date: 02/14/2025

  Thank you for sharing your feedback. I want you to know that I take your concerns seriously and have already connected with our management team regarding this review. We were able to locate your contact information in our system, and you can expect to hear from someone shortly to discuss your experience further. We appreciate your patience as we work to address this matter.Thank you, Pat S******  Customer Satisfaction Manager

• Review fromAngela W

  Date: 02/11/2025

  1 star

  Angela W

  Date: 02/11/2025

  On 2/10/2025, my kitchen sink started to back up. I tried Drano, plunger, etc.… but nothing worked, I texted my plumber but couldn’t reach him and the water level was rising, so I called Roto Rooter. They texted me at 5:03 pm that the technician would arrive in 30-45 minutes, he arrived around 7 pm. The technician entered the kitchen, and I asked him if the drain issue would have anything to do with my low pressure in kitchen faucet (I know nothing about plumbing or drains, they are supposed to be the experts), he turned on the water and said, wow that pressure is low. He looked under the sink, turned some knobs and the water turned off and won’t turn back on. He said, “Sorry I am not a plumber, I am a drain technician.” Why wouldn’t you tell me that before you started messing with the knobs. He stated that he called his dispatcher and told them I needed them to send a plumber ($99 fee). So, he proceeded to tell me that to snake the drain, it would cost $499 (for a 15–20-minute job), I told him, I can’t do $499, he said he could do it for $300. I agreed. While he was snaking the drain, my original plumber texted me that he could do it for $125, unfortunately, Roto Rooter had already started the work, so I was stuck with the $300 charge. My plumber said Roto Rooter is one of the more expensive companies. If they are going to be that expensive, they could at least provide quality work. I called the customer service number and asked to speak to a manager, At 7:32pm CST, I received a call from the on-call manager (couldn’t understand her name), she stated that she spoke to the drain technician, and he confirmed that I had low pressure water flow when he arrived and now, I have NO water flow. 1:01 minutes into the conversation she (the on-call manager) agreed to waive the $99 fee, I am waiting for the plumber now, supposedly 30-45 minutes, let’s hope it’s not 3 hours again.

  Roto-Rooter

  Date: 02/12/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromH. D.

  Date: 02/08/2025

  1 star

  H. D.

  Date: 02/08/2025

  The day before thanksgiving 11/26/2024 there was a pipe leek that happen in kitchen. This caused water damage to cabinets and floors. I called Roto Rooter *********** to come and do repairs. I was charged $200.00 to fix the leaking pipe. The technician then called their **************************** *. ******* the mitigation expert arrived; he helped start the claim with insurance company then I never saw him again. When I received a bill, it was extremely high. I attempted several calls to the billing department, A/R and never could get a call back. No response to emails that I sent. My insurance company did their assessment and came back with reasonable charges for the mitigation at $5596.24. Roto Rooter responded they will NOT revise invoice. They are billing for work not preformed. Tech took 2 samples but are charging for 4. I have not received the asbestos test report which I am intitled to. We moved the furniture and items out of the way for them to have a clear work area not them. We removed the damaged floors not them. We hauled off the debris they left on patio not them. No antimicrobial applied. No masking off areas. Dining room billing $1131.13 when all the demo was done by my husband and son, the only thing they did was cut out 1x1 inch piece of sheetrock for testing. The are billing $343.61 for my pantry when they only took a 1x1 inch piece of sheetrock for testing and 3 base boards that are ruffly 2x2. Kitchen billing $3572.05 they only demoed 3 lower cabinets, 1 toe kick on other side of kitchen, 3x8 inch piece of sheetrock, hand full of wet insulation. They are billing $2412.86 equipment set up, take down, debris haul off (only took parts of cabinets left rest on back patio), monitoring, asbestos/lead testing. Their billing for after hours, when they dictated when they came to check equipment. Total $7459.65. Now they are in process to place a lien on my home, sending me to collections which will affect my credit score. Please help

  Roto-Rooter

  Date: 02/09/2025

  Thank you for sharing your feedback. I want you to know that I take your concerns seriously and have already connected with our management team regarding this review. We were able to locate your contact information in our system, and you can expect to hear from someone shortly to discuss your experience further. We appreciate your patience as we work to address this matter.Thank you, *** ******* Customer Satisfaction Manager

  H. D.

  Date: 02/10/2025

  After speaking with the water mitigation team, they explained in greater detail each charge. After discussing at length with the team, they listen to my concerns took them into consideration we came to a mutual agreement. I am satisfied with the outcome. This matter has been resolved.

• Review fromHanna S

  Date: 01/26/2025

  1 star

  Hanna S

  Date: 01/26/2025

  I have called Murrysville pa (well that's where the payment went) I called a roto rooter on Friday because I had a clogged sewage there specialist ******* showed up and tried to clean it with the snake couple of times and he said he cannot do that. And he said that he will let the company know to call me Saturday and reschedule as soon as possible for a camera inspection of my sewage(he also explained that it will probably take 2 hours to fix, one hour to find and one hour to fix). No one called me on Saturday morning so I had to call and they scheduled me for camera inspection on Sunday 1-3 pm. No one showed up and I decided to call them around 5 pm the dispatcher told me that I'm next one in line for the camera and someone will be on the way shortly. I keep kept calling every 1,5 hours and always go to responds that someone will come and fix it today. Until around 9:45 pm that's when I called last time and they told me that they only have one camera guy and his shift was from 8-2 today, so why on earth you even schedule people and keep them waiting for the whole day. They told me they will call me tomorrow morning and they will escalate it to the board meeting whatever. Like the board members cared about my clogged sewage. I would already call someone else over the weekend but seems like they are trying to keep the customers on the hook. Very unprofessional do not do your business there spend $180 and there is nothing fixed.

  Roto-Rooter

  Date: 01/28/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager