Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.14/5 stars
Average of 516 Customer Reviews
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Review fromJIMMY S
Date: 04/26/2025
1 starJIMMY S
Date: 04/26/2025
I called and expressed my urgency to get fix my clogged toilet.They appeared to be serious on the phone at first, but never kept promise.They told me the technician would arrive within 2 hrs, but I wait more than 3 hrs, and no one showed up. This was the fist contact with Roto-Rooter and obviously would be the ******* not recommend !!!!!Roto-Rooter
Date: 04/29/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromDeidre R
Date: 04/22/2025
2 starsDeidre R
Date: 04/22/2025
Giving two stars b/c the technician was superb, even though expensive. My complaint is that shortly (maybe within the hour) after I made an online appointment for next day service - not even an emergency, some big guy shows up; It was well after dark, 8:30-9pm. I didn't hear him but my dogs started barking. I was calming them to be quiet, didn't know why they were on alert and then looked out the window and the guy was walking back to his car, past the next house over. Didn't think anything about it really, there's always foot traffic at all hours in my neighborhood. The next day while I was watching the technician work in my basement, same big guy shows up and allows himself down into my basement through the exterior side door where I had the tech enter. Both times, the big guy never called to introduce himself nor notify me who he was. I had a voicemail after the first time he showed up but he didn't elaborate that he had come by. I am a single woman and live alone with only my dogs for protection. It is Very Unacceptable for a stranger to randomly show up at someone's house, unannounced, and let himself onto my property, let alone walk through the doorway. It is a big violation against my safety. Turns out, he was trying to sell me clean-up services. I was pleasant with him, albeit, very startled, but told him I am well capable and could take care of it myself. He handed me his card and let himself out. When I asked the tech about the guy, the tech knew him but not directly. Another plumbing *** came out a few days later and did a better review of what my sewer pipe situation was, charged me 2.5x less for recleaning/videoing the line and called the city because the real problem was out under the middle of the street in the main section. I will reiterate how very unacceptable it is for a strange man to randomly show up and let himself onto my property without a phone call first. I will definitely never use Roto-Rooter again.Roto-Rooter
Date: 04/23/2025
Thank you for sharing your feedback. I want you to know that I take your concerns seriously and have already connected with our management team regarding this review. We were able to locate your contact information in our system, and you can expect to hear from someone shortly to discuss your experience further. We appreciate your patience as we work to address this matter.Thank you, *** ******* Customer Satisfaction ManagerReview fromSheryl M
Date: 04/16/2025
1 starIf I could give this company a 0 I would. Tech ****** (****) **** came out a rush my leaking tub sprut and did a botched job telling me he have to get home to his wife and its getting late it was 10:35 pm! My shower is still leaking! They charged me and said I have to wait 2 days later! I called and complained to dispatcher and they said they would have a tech come out the next day! Next day which its today tech ****** came out talking about he doesnt go behind no one and performed work and left! I called and complained to their manager ******* which he was no help! Did not make tech fix leak and center my shower which I was charged for so I called ******* and demanded a refund of ****** and Im also demanding funds for my bathroom tile that was demolished by the unprofessional and lack of experience employee. Due to my problem not being fix or resolved! I informed ******* I will file a dispute with my bank. The techs all the way up to manager is very Rude and unprofessional and Im very unsatisfied, ! I wouldnt use or recommend this company to anyone!!!!I experienced this horrible situation on April 11,2025!!!Ive filed a complaint with dispatch. Ive call and left a message on the office manager ***** ***** phone and she still has not returned my call. This company is racist I will be spending my money somewhere else once I get my refund!!!!Review fromCorey B
Date: 04/16/2025
1 starCorey B
Date: 04/16/2025
We were worried about water oozing out of our floorboards, so we called upon Roto Rooter. ***** **** came out, immediately made us sign a claim stating burst pipe (estimated $3500-$8500 and told us we could walk down that price upon further assessment). The technician arrived after and was immediately able to assess there was NO burst pipe, and it was just a freezer leak that had moistened the adhesive under our floorboards. All that was needed was some floorboards lifted, the adhesive cleaned up, and the floors dried overnight. Then the estimate came through: $3500. We were lied to from the start-- locked into a contract that we never wanted finalized. They never reassessed the original claim and assured us "We don't make the prices". Homeowners beware, this is a company that wants to take advantage of you. Roto Rooter knows they can gouge insurance providers for whatever arbitrary amount they decide upon, and they don't care who loses in the end as long as they get their money.Roto-Rooter
Date: 04/17/2025
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns. Thank you, *** ******* Customer Satisfaction ManagerReview fromCynthia Pasley R
Date: 04/10/2025
1 starRoto Rooter (RR) scammed my 84-year-old mother. Last July 2024, my mom and I called RR due to water backing up in 2 bathrooms. They sent a field technician out who ran a camera through the pipes who said we had blockage & broken pipes. July 29, 2024, RR invoiced my mother for ***** feet of PVC pipe to replace cast iron pipes in crawl space to clear the blockage. They installed pipes in front yard only. My mom complained so RR gave her a $1,000 credit off from original bill. The problem still was not fixed after pipes were installed. RR sent out 2 or 3 more technicians to fix. March 16, 2025, I noticed a large puddle of water outside crawl space door. Once I opened the door, I realized the crawl space was filled with sewage (Category 3 black water). My mom and I had been living over a cesspool for the last 7 months. We experienced fatigue, headaches, and other symptoms from smelling Hydrogen Sulfide (sewage gases) over an extended period unaware of what was occurring. We called RR back out. The plumber told us that a cap had been left off of pipe in crawl space. He opened the newly installed clean out pipe in front yard to show that nothing had been passing out from the house to the main sewer line. The insurance Adjuster visited and noted that only 20 feet of pipe had been installed not 60 -70 as invoiced. It was then that my mother recalled that she and my dad (RIP) had a large water bill almost 10 years ago. City of ******* came out and detected a leak. My father had all pipes replaced in crawl space and front yard to PVC pipes.Long story short, RR presented me with a $10,000 to $15,000 estimate for cleanup work. The front bathroom floor/walls were torn out by them prior to my moms insurance saying it would not cover faulty work of a contractor. ** has done nothing to resolve the issue and make my mom whole. No one at RR answers the phone and everyone is on vacation. Think twice before calling Roto Rooter for your basic plumbing needs!Review fromGilbert G
Date: 04/08/2025
1 starGilbert G
Date: 04/08/2025
Broke drain pipe on September trying to clear drain in kitchen snake became stuck technician tried for an hour to remove it but couldn't Next day came back with a senior plumber and removed the snake.Sent several emails with no response.This was two years ago still waiting for repairs.Roto-Rooter
Date: 04/10/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromRichard H
Date: 03/29/2025
2 starsRichard H
Date: 03/29/2025
My daughter had her main sewer drain clogged. Scheduling was easy and the team showed up within the desired window. The clog was cleared but there was concern for the way the drain was built. The technician asked if I would like a proposal for them to come back and straighten the line so it won't clog in the future. I said sure. Four (4) days later, the line was clogged again. I expected that there would be no charge since it only took four days to clog again. Keep in mind my daughter has been living in the house for 4 years. When they came back, they said that since I asked for a proposal to straighten the line, the warranty was void and it would cost another $350 to clear. I went with another plumber who cleared it for half the price and their proposal is half the price of Roto-Rooter.Roto-Rooter
Date: 04/10/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromPat I
Date: 03/24/2025
5 starsDeDe Came out to repair a leak in the basement, Was very kind and professional ...Thanks DeDe for such an awesome job..Review fromMichael B
Date: 03/22/2025
1 starMichael B
Date: 03/22/2025
I wish I could give zero stars. Ill make this short. I had a water supply line to my house rupture. I called Roto Rooter to make repairs. They charged me $3000. To replace a 1 foot section of PVC pipe. The materials for the job cost around $20. They were done in 30 minutes. There is no way you can justify $3000 for this work. I will NEVER call these people for anything else and I will make sure I tell everyone that I can about this company.Roto-Rooter
Date: 03/23/2025
Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction ManagerReview fromYolanda G
Date: 03/19/2025
1 starThis company Roto Rooter is a scam. I called them to fix a shower the temperature cartridge needed to be replaced. The labor alone was 875 not including parts and taxes total $1,146. Total rip off he first quoted me 875 then added on additional costs after. Please don't use this plumbing company. They are crooks.
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