Business Profile
Interlock Devices
LifeSaferHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Interlock Devices.
Reviews
This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 216 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromThomas T
Date: 04/24/2025
1 starI've been on the phone with lifesafer since10am this morning finally after 10 calls being hung up on 3 times and lied to did i get answers. I had my final download April 18th, come to find out lifesafer put an extension on me didnt notify the state nor myself of this, they said I refused a retest three times which never happened, they lied to me said the state put it on me and there enforcing the law, lies, state did no such thing then when I called them back at 230pm the lady ***** refused to put me through to the supervisor and also denied me my records there very unprofessional, they over charge with hidden fees and support faulty equipment!!!Review fromAngela R
Date: 04/16/2025
1 starDO NOT USE THIS SERVICE. I strongly advise against using this service. My experience with the company has been very disappointing. Communication is difficult, and when I do manage to reach someone, I am left waiting for updates via email that often never arrive. This forces me to repeatedly call for follow-ups. Additionally, they tend to apply small, incremental charges that are easy to overlook. Several employees have informed me that I have been incorrectly billed, yet I have had to wait weeks for a response from the billing department.Review fromRobert W
Date: 04/08/2025
1 starRobert W
Date: 04/08/2025
Before being a paying customer they were blowing up my phone and email. Now that I'm a paying customer you cant get ahold of anyone via phone. And emailiong is met with confusion..................................LifeSafer
Date: 04/10/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at ************************************* ** chat with a Service Specialist Mon - Fri 10:00 AM to 8:00 PM Eastern Time. We will have a LifeSafer Customer Support Expert contact you to see how we can best assist you during this time.Review fromJ. W.
Date: 03/25/2025
1 starJ. W.
Date: 03/25/2025
On 3/18/2025 I went to quick start mechanics on spring hill road in Tallahassee to have my device collaboration done. I sat longer than usual and finally the technician came in the waiting room to tell me that her gas leaked out and she couldn't calibrate it. She had lifesaver tech support on the phone and they were trying to figure out a solution. Lifesaver told the technician to install another device. She said she didn't know if the device would work but she would give it a try. It seemed to be working so I paid and left. As I was driving around working, the device as me to blow, I did and it said failed. I was confused because I wasn't drinking. It said, pull over and turn the vehicle off so I did. As I was sitting there, I call the quick start mechanics and told them what happened. They informed me that I should call lifesaver. As I was waiting on hold, all in a 5 minute period, I tried to blow again, it said pass, I thought it may have been a glitch in the device. So I drove on doing my work. A few hours later, it did the same thing. I waited 5 minutes and blew again and passed. I went home and called lifesaver to tell them, I had a bad device installed and was informed to go to audio experience to get it calibrated. As I was approaching the entrance of audio experience, the same exact thing happened again. Waited 5 minutes and blew again and passed. The tech at audio said that since it was 5 minutes apart, the device had to be defective. She called support and explained what was happening. The lifesaver tech support said, they could see that the positives and negatives were so close together until it had to be bad. The determination was a bad device and it was replaced and I haven't had one since.LifeSafer
Date: 03/28/2025
Devices have no way to go from failing to passing in the field so this wasn't a "bad unit" and the shop was mistaken. If the device went from failing to passing, it's due to some contaminant being presented to the device from the client's breath or something in the vehicle. The shop notated that you admitted to using cologne, this would be a contaminant that caused the fail and was not due to a bad device.J. W.
Date: 04/09/2025
Ok,so the faulty device was installed on February 17th and was removed on February 24th. I had no positives before the 17th and none after the 24th when it was ordered to be removed by lifesaver because the device couldn't be calibrated. I have pulled my data from fldmv and I'm about to file a lawsuit.Review fromAngela R
Date: 03/22/2025
1 starAngela R
Date: 03/22/2025
Terrible. They over charged me EVERY month and now wont reimburse me. Keep saying that I owed in back fees. Never missed a payment or an appointment. Definitely getting legal involved.LifeSafer
Date: 03/28/2025
Our records show that we corrected this and refunded money back to your card on 3/26. Please revise the review to reflect this.Angela R
Date: 04/06/2025
Charged me 200$ to get the interlock removed saying I missed the appointment. Been waiting for over two weeks to get this resolved. And you only refunded 49$ for that last overcharge. Talking about back lease fees. Which still makes absolutely no sense. If I missed an appointment I would have been locked out. Any response to this?Review fromRobert R
Date: 03/21/2025
1 starRobert R
Date: 03/21/2025
Customer service is nearly impossible to get ahold of and when you do takes alot of effort to get anything resolved. I have had my device calibration service completed on multiple occasions with no issues but recently have made payments for the calibration and it don't apply to my account. I have the receipts to prove payments and still nothing getting done. Device is expensive enough as is but to have the amount to continue to go up because they don't apply my payments is something else. I have called multiple times to provide the documents to show payments and keep getting told that someone will follow up and nothing. I don't have all day every day to sit on hold as I do have a job. I advise to stay clear of this company!!LifeSafer
Date: 03/28/2025
We're sorry to hear the shop isn't applying your payments properly, The LifeSafer Resolutions Manager is looking into this and will be contacting you shortly to resolve this once and for all.Review fromAndral M
Date: 03/12/2025
1 starAndral M
Date: 03/12/2025
Absolutely terrible company. Lost my right to drive this time due to some technical error, which is taking days to resolve. Couldn't get my calibration done because of this. Literally takes an hour and a half for customer service to call. Will not schedule appointment to remove the device due to said technical issue. I currently have to catch rides to work. I need this place shut down. Why would the state release people like this on us?LifeSafer
Date: 03/28/2025
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our ************************ As we are currently experiencing higher call volumes, your patience is appreciated. We're sorry for the issues on the reporting side, our records show this was resolved the same day the review was submitted.Review fromN. C.
Date: 03/10/2025
2 starsN. C.
Date: 03/10/2025
The device is fine, and easy to use. The company has horrible customer service, I was on hold for over 45 minutes before I gave up. The online chat isn't helpful, and won't send you to a representative. I had a document on their letterhead, from a service center THEY work with and list, saying my device had been calibrated and my next service date was in 3 weeks, but the chat "person" kept saying it had been locked for a week now (even though it currently works). Very frustrating and left me feeling like it could shut down on me at any point because of their miscommunication.LifeSafer
Date: 03/28/2025
We apologize for any confusion. The service that was recently performed hadn't been uploaded to your account yet, causing the discrepancy.N. C.
Date: 03/29/2025
There is no confusion just frustration. It is an ongoing problem that the service is not getting uploaded. But the bigger issue is what I mentioned above, I have never been able to get a representative on the line. Errors of service may happen, but customers need to be able to communicate that to company. Especially when the service is directly reporting these errors to the courts.Review fromDaniel S
Date: 03/07/2025
1 starDaniel S
Date: 03/07/2025
My license was suspended in Missouri. Moved to Indiana to help my father, needed my license back, made several trips to court in Missouri and hundreds of dollars. Missouri granted me to get my license back so in October I got a device put on my car from ‘LIFESAFER’ in Indiana. I’ve been paying them hundreds of dollars and had this device on my car for 6 months. Made a payment to Emily in accounting( who won’t return my call after that to assist with this problem) she told me to call Missouri to find out what day I can get this device. So I did and Missouri said I don’t have the device in my car and have not received any information from lifesafer, so I called lifesaver and they couldn’t find me in the system. I had to drive a hour away to the installer that had to call the company and tell them that he put the machine on. I need help for service that I paid for, but was not provided!!!!LifeSafer
Date: 03/21/2025
This was all corrected with Missouri back in October, I'm sorry whoever you spoke with has incorrect information. Everything has been reported correctly and your requirement is set to run from October 2024 through April 2025 if there are no violations.Review fromB. H.
Date: 03/06/2025
1 starB. H.
Date: 03/06/2025
Absolutely terrible company. Find a different interlock company. These people are not worth your time.LifeSafer
Date: 03/21/2025
We're sorry you had a hard time with the device. Our records show that we are resolving this by reimbursing your tow and are simply waiting for the check to be cut by our accounting team. Please update or remove this review if your concern has been resolved.B. H.
Date: 04/01/2025
Its been over a month and I still havent received the reimbursement **** hole company.
LifeSafer is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.