We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Contractors

EME Fence Company Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since spring of 2023, I was looking for help to repair a fence from the company who installed it. I found that EME Fence company was the company that had installed the vinyl privacy fence at the home of my late mother. They came and measured twice and told me the fence damage was due to high winds. After some back and forth, they came out again because their initial estimate didn’t include other parts of the fence that were also damaged (even though I had told them). It took some time to get the contract and when I signed and returned a their contract (now at end of June) and I was told they were 6-8 weeks out and would get back with me. They never did. I emailed them again in early August and was sent an email back saying they typically call 24-48 hours before they come out. I thanked Mary Ann (the Operations Manager) and waited and waited. No one called. I have called and emailed. since February of this year hoping someone will pick up the phone, return my calls or my emails but nothing. I am beyond frustrated at the lack of caring and disrespect this company has shown me. I want them to repair the fence that, I believe, was shoddily installed (a whole other can of worms) but was willing to le t them simply repair the damaged fence and be done.

    Business Response

    Date: 07/11/2024



    I spoke with *** regarding the repair to the fence.

    He has reordered the materials and we are hoping to be able to do the work in the next 4 - 5 weeks.

    If the materials come in sooner, then we will get the work completed then.

    I will get in touch with ** ******** as soon as I know when we will be there.

    Our apolog*** for the delay in getting this repaired completed.

    Please let me know if you have any questions.


    Thank you!


    Mary Ann R***
    Operations Manager
    EME Fence Co. Inc
    5060 Cincinnati Batavia Pike
    Cincinnati Ohio 45244

    ###-###-####
    ###-###-#### Fax

    emefence.com

EME Fence Company Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.