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Business Profile

Air Conditioning Contractors

Accurate Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Accurate Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Accurate Heating & Cooling has 10 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 2020 I had a new A Coil installed in my air conditioning unit with a 10 yr warranty.. My unit broke down a couple weeks ago. I have asthma really bad. I called Accurate Heating & Cooling they sent a tech out that same night he thought it needed a part inside the air conditioner. Another tech came out the next day & found a hole in the A Coil. He put more air coolant in the A Coil knowing it would leak out but to help me cool my house. He wanted $305.00 before he left my . This was after he put the coolant in which he hadn't discussed with me. He wanted $305.00 before he left my house. I was mad & gave a credit card. The next morning I called Accurate Heating & Cooling a few days later they called me back said the $90 of the $305 was for a service call but that they would credit me the balance to go into the new A Coil they were going to install. She was going to check on the warranty to make sure it would be covered. It was covered under warr. They installed the new A Coil on Friday 7-28-23. I asked the tech to look at the back of my unit the panel was coming off & it was making a noise. He remounted the panel with screws & it doesn't rattle now. When finished he wanted $400 for labor. I gave them a credit card. that means $705 I gave them. I now have water all over my top furnace & floor. A running stream. I asked her not to send the tech who have been here before. I shut the air off due to that. And she hung up on me. They are supposed to be here today & I am waiting they are not here yet. With it only being 2 yrs old this should all be covered under warr. with Refund of my $700.

      Business Response

      Date: 09/06/2023

      The customer is correct. Accurate has approved a refund. The customer should receive their refund by September 15. 

    • Initial Complaint

      Date:07/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 2021 I purchased a gold plan from Generac they would service my generator ,Furnace & air conditioner once a year. priority scheduling on work to be done. get scheduled first. I signed up for PassPort they gave me a carbon dioxide meter. Every time the electric goes off the carbon dioxide meter goes off. They have the exhaust for the generac aimed right at my air conditioner. The electric hardly has gone off previously until this year & we have had approx 4 outages. I called Accurate & let them know. I called them eartly June I had to wait until June 23 rd to come out. They inspected it. They couldn't move it that day due to know equipment with them. He took pictures & the office would call for an appt. They said some one would come out between 8-10 am. They said it would be moved at our expense. The man that came out couldn't move it by himself. I let him know I was a gold plan customer. 2nd time came out to fix problem & put me off. I want to be safe & bought the plan so I wouldn't have to worry.

      Business Response

      Date: 07/07/2022

      Accurate installed the generator at this customer's home in 2013 as directed by the customer and per building code. Accurate did not install the HVAC system in the home. Our technicians believe the fan on the outdoor unit is blowing the exhaust from the generator up into the soffit vents on the customer's home when the generator is running. Accurate is willing to change the positioning of the generator to direct the exhaust away from the outdoor HVAC unit. Due to the customer having a gold service agreement, Accurate will only charge our cost for this service with no markup.

      Accurate is unclear why this "complaint" was issued through BBB before we had the opportunity to address the issue for the customer. The customer may believe that our timing for follow-up may not be prompt enough for their liking, but May, June and July are our busiest months of the year while we try to address urgent customer issues such as no cooling or no power for generator customers.

      Please ask the customer to contact Amy at our office (740-775-5005) and we will schedule the work at a time that is convenient for the customer. 

      Business Response

      Date: 07/07/2022

      Accurate installed the generator at this customer's home in 2013 as directed by the customer and per building code. Accurate did not install the HVAC system in the home. Our technicians believe the fan on the outdoor unit is blowing the exhaust from the generator up into the soffit vents on the customer's home when the generator is running. Accurate is willing to change the positioning of the generator to direct the exhaust away from the outdoor HVAC unit. Due to the customer having a gold service agreement, Accurate will only charge our cost for this service with no markup.

      Accurate is unclear why this "complaint" was issued through BBB before we had the opportunity to address the issue for the customer. The customer may believe that our timing for follow-up may not be prompt enough for their liking, but May, June and July are our busiest months of the year while we try to address urgent customer issues such as no cooling or no power for generator customers.

      Please ask the customer to contact Amy at our office (###-###-####) and we will schedule the work at a time that is convenient for the customer. 

    Accurate Heating & Cooling is BBB Accredited.

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