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Business Profile

Home Improvement

Buckeye Improvements, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok put 500.00 down during a roof estimate. After feeling mislead under pressure to put money down that day or price would be more the next day I put the down payment and when I informed the salesman of filing for a home equity loan he told me he would have waited had he known that which I had mentioned I was worried that I had 3days to Change my mind after asking for a new different roof vent I was told I would hear the next day only to find out a week later the were going to charge extra for the vents so I changed my mind to have them do the job only to get calls from business owner wanting to meet and talk with me as our mind was made up he informed me if he wasn't going to do the job he wasn't going to keep my deposit.i declined to go ahead with a meeting as his salesman took 2.5 hrs to get a deposit from me and lead me on I felt so I signed a notice of cancelation as requested now I have not recieved my deposit returned after asking he said that was only if I met with the owner I felt pressured and denied.im a retired veteran on social security please assist me in this matter **

    Customer Answer

    Date: 10/22/2024

    My refund has been returned I wish to withdraw my complaint thank you for your assistance in this matter ****** ******

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired buckeye improvements to replace roof we agreed on price it was to be an Owen's Corning preferred 50 year warranty roof the day I payed for the roof I was told I would be getting warranty in mail in 2 weeks I have contacted them several times and they keep saying I'll get it to you 6 weeks later I contacted Owen's Corning warranty dept and they Have nothing on file at that you only have 2 months to apply I have no receat or invoice for this job I was also told that they took care of all permits found out they did not pull 1 for city of monroe

    Business Response

    Date: 04/04/2024

    We apologize for any miscommunication or delays. We have processed the warranty registration with Owens Corning, and you will receive your warranty papers in the mail in the next couple of days. We wait until all bills are received, from our suppliers, before we process the warranty to make sure all products were included. Again, I apologize for the delay. As far as the permit goes, we were not aware that one needed to be pulled. If that is the case, and you have applied for it, we will send a material list with your warranty paperwork. If you want to send us the bill, we will reimburse you. Thanks again, and I apologize for the delay.

    Customer Answer

    Date: 04/24/2024

    Issue has been resolved and thanks

Buckeye Improvements, LLC is BBB Accredited.

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