Reviews

This profile includes reviews for Jeff Wyler Eastgate Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jeff Wyler Eastgate Auto Mall has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jeff Wyler Eastgate Auto Mall

  1117 State Route 32 Batavia, OH 45103-2380

• 

  Jeff Wyler Eastgate Auto Mall

  PO Box 345 Batavia, OH 45103

Review Details

• Review fromAmr K

  Date: 04/17/2025

  1 star

  Amr K

  Date: 04/17/2025

  I visited Jeff Wyler Mazda in *******, ** in March 2025 to buy a new ***** *****. My experience with Sales was the familiar one that most car buyers go through. My goal was to get a fair price for myself, and their goal was to squeeze every dollar out of me. For example, they wanted to charge me $899.00 for a blinking brakes light. After reaching a final sale price, the conversation about the interest rate started, and this is when things moved from a painful but typical car buying experience, to a manipulative and unethical practice by the dealership. The Sales Manager offered me a high interest rate, which I thought was unfair based on my credit score and requested a better one. He came back offering a lower interest rate and said, The dealership will eat the cost associated with the lower rate. I accepted his offer. Then, I went to the *********************** to finalize the paperwork, only to discover that he added an extra fee, and when I objected, the Finance Manager said, You are not getting a better interest rate without a cost. When I objected again and referenced what the Sales Manager told me, he then erased it in the computer, and said OK, you are not going to see it. I thought everything was OK, and I looked at the Amount Financed to make sure it does not include that fee. The law requires that the Amount Financed in the Truth in Lending Disclosure to include the entire amount of what the borrower is going to pay during the life of the loan. What happened was, the manipulative Finance Manager erased the fee from one spot in his computer and put it somewhere else, so that it did not populate as part of the Amount Financed, but in another place where most buyers will not pay attention. This is unethical and could be illegal.

  Jeff Wyler Eastgate Auto Mall

  Date: 04/29/2025

  Thank you for your response. We appreciate you taking the time to share feedback with us. I wanted to take a moment to clarify that the fee associated with the financial institution was generated by them, not by the dealer. This is a standard procedure, and we are simply applying such a fee to the consumer as required by the lender. As mentioned above, at no point and time was it stated that the prepaid interest charge would be removed.Additionally, I want to remind you that all documents related to the transaction, including those outlining the fees and terms, were explained to you and signed prior to the purchase and delivery of the vehicle. We always strive to be transparent in our processes and ensure that our customers have all the information they need.If you have any further questions or need additional clarification, please don't hesitate to reach out. We're here to assist in any way we can.Thank you again for your understanding.**** ******* **** ***** Mazda, Eastgate Sales Manager

• Review fromAshley R

  Date: 03/19/2025

  1 star
  I applied for financing through Jeff Wyler and received an email confirmation. Five hours later I still haven’t received a pre-approval. The sales rep was texting me telling me that I was pre-approved and to just come in. When I told him I wasn’t coming in blindly without knowing my payments or interest rates, he got snarky, and disrespectful. This is exactly why you have a D rating.

• Review fromRyan R

  Date: 03/10/2025

  1 star

  Ryan R

  Date: 03/10/2025

  If you want to end up with a lemon of a car, the Jeff Wyler dealership is the place to go. Bought a used 2018 **** ******** with just over 30k miles a few years back. Currently has 70k miles, has been maintained meticulously, and now has a blown head gasket. Not covered under any dealership or ***** warranty and researching online shows countless examples of other **** ******** owners having the exact same issue. What an absolute joke. They offered to extend my warranty for $5,849.00 or $180.00/m for the next 5 years. At that price point I'll just go buy a new car. Will never purchase another Jeep or another car from Jeff Wyler again. Don't make the same mistake I did.Update: Reached out to the dealership per their response to my review and was told they would submit a "goodwill claim" to ***** to see if the repair could be covered. Took well over two weeks to hear back on that just for the service manager (***** ******) to tell me that they can't/won't be submitting the goodwill claim and I'm out of luck. Absolute joke of a company from top to bottom. Unless you want to waste thousands of dollars and weeks of your time, avoid buying a car from Jeff Wyler at all costs.

  Jeff Wyler Eastgate Auto Mall

  Date: 03/18/2025

  Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration youve experienced. We completely understand how disappointing it can be when a vehicle youve invested in encounters unexpected issues.While we understand your concerns regarding the blown head gasket, its important to note that, unfortunately, we cannot predict the performance or potential issues that may arise with any vehicle, particularly as it ages and accrues mileage. We also want to clarify that since the purchase, our dealership has not serviced your vehicle, which limits our ability to directly assess or address any ongoing maintenance or warranty matters.That said, we take all customer concerns seriously. We did, as you mentioned, attempt to assist by submitting a goodwill claim to ***** in hopes of finding a resolution, but after careful review, ***** has indicated that they are unable to assist in goodwill repair due to the age of the vehicle. We regret that this has not led to the outcome you were hoping for.

• Review fromRegina B

  Date: 01/29/2025

  1 star

  Regina B

  Date: 01/29/2025

  Worst service ever they did nothing . They wrote down what we brought the jeep in for. Repaired nothing. Charged over $400.00 Not sure they no how to put air in a tire. What a waste.

  Jeff Wyler Eastgate Auto Mall

  Date: 02/03/2025

  We sincerely regret to hear that your recent experience with our service did not meet your expectations. Providing exceptional customer service is a priority for us, and we take any instances where we fall short very seriously.Upon reviewing our records, I was unable to locate a vehicle under your name or any recent service history. To better understand the situation and work towards a resolution, I would greatly appreciate the opportunity to speak with you directly. Please feel free to contact me at your earliest convenience at ************.Thank you for bringing this matter to our attention, and I look forward to resolving this for you.****** ******** Fixed Operations Director

• Review fromMary T

  Date: 01/25/2025

  1 star

  Mary T

  Date: 01/25/2025

  I give you one star because I got a car in July and it had a bad gas gage and we was promised it would be fixed went 2 weeks without my car and then came back and sat for 4 hours for them to tell us they needed a part and then we call and call to get ignored or told we would get call back . I was thinking about buying another car but ***** that fix my **** please Im sick of asking

  Jeff Wyler Eastgate Auto Mall

  Date: 01/28/2025

  Thank you for reaching out. We truly apologize for your experience, and we are committed to resolving this matter as quickly as possible. At Jeff Wyler Automotive, we strive to provide excellent customer service, and this is certainly not the experience we aim to deliver. To ensure we can get your vehicle repaired as promised, I just need a bit more information about the vehicle you're referring to. Please feel free to contact me directly at ************ so we can work together to resolve this promptly. Thank you for your patience, and I look forward to assisting you further. Alison Westrate Fixed Operations Director ***************************** ************

• Review fromAnthony F

  Date: 12/18/2024

  1 star

  Anthony F

  Date: 12/18/2024

  Called about buying a car. At first on the phone they told me 2500 for my 2014 ******** **** cla 250, the trade in value their website told me was 7300. When i brought that up they said there was a mistake and it was valued at 7400 trade value. I then drove 110 miles to make the deal and was told “my engine was about to go out.” Because while crouched down next to engine you could hear the car idle. The car is on and not electric i would hope you could hear it running if not then there is a issue… mind you i just had 9700 dollars of work done ti the engine 4 months ago so i know for a fact everything is working as it should. When i confronted the appriser about the claim his remark was “are you a mechanic?” I replied no and requested my keys so that i could leave. My father was a auto body man for 25 years. I grew up in body shops, although im not a mechanic i know my way around a car very well. After leaving i went to a local dealership not far from my house and was told nothing was wrong with my car and that they would give me the 7000 i wanted in trade value. The vehicle that Jeff Wyler said was a HOT car is still sitting in their lot and they screwed themselves out of a sale by trying to take advantage of someone. I fulling believe they knew nothing was wrong with the car they just thought because i drove so far that i would cave and let them scam me out of my car at the lowest of low deals. 1000/10 will NEVER return to Jeff Wyler and advise all others to do the same
  

  Jeff Wyler Eastgate Auto Mall

  Date: 12/26/2024

  We apologize for your experience. We understand the inconvenience of driving that far to purchase a vehicle that you have not seen, touched, or driven as well as trading in a vehicle that we have not done the same with. While you were here our appraiser took your vehicle to our Service Manager and he confirmed the engine issues that were speculated when appraised. We fully understand that another dealership may not catch that problem however. We do still have the vehicle for sale and now that you have sold yours for what you felt it was worth, we would love to earn your business and as a token for our appreciation, I would deliver it to you for free. If you still do not wish to do business with us I will mail you a gas card to compensate you for your travels here.

• Review fromNathan E

  Date: 11/25/2024

  1 star
  Purchased a vehicle on September 7th and then they never sent me a memorandum title. Called the title office several times to find out why and never got an answer more meaningful than "I don't know", which I know for fact is a lie because after I called the attorney general's office on them I had it the next day. November 25th I finally got plates. 79 days. Pretty sure they're legally required to do it in 30.I will never set foot on this property again.I will be telling everyone who will stop long enough to listen to me repeat this story to shop elsewhere for their vehicles.I have filed a complaint with the attorney general.The only reason I haven't brought a private lawsuit to them is because I'm tired of thinking about these people every day.

• Review fromCheri R

  Date: 11/24/2024

  1 star
  They tried to pay me a gift card to give them 5 stars. Not on your life. I just read reviews on the BBB. I didn't realize I could leave a review here!! I purchased a new car here last year and was told they would only run my credit through 2 places because I already had a credit union I was working with. The salesperson lied to me and allowed them to run it (several times) I was NOT HAPPY. The reviews on here are some of what I experienced. I tell everyone about what happened and to not shop here. Once you purchase, they don't want to talk to you! I called and advised the Sales Manager, and the salesperson told him it wasn't his fault someone else ran it. It was his responsibility to make sure my credit wasn't run through the coals because he made the agreement! The manager in ****** never returned my calls so I drove down there. So, if you plan on dealing with this dealership just know they have lied to me as well. I could never get a call back. I took my other car in to have a ****** sensor put in., The battery died so they pushed it and there were all these dirty fingerprints on the top of my roof inside. You could see where the material was frayed from them trying to clean it. So, they return calls fast if they are still trying to sale. If the sale is completed, they do not return calls. I called and made several complaints they don't care!!!! The manager of ****** never followed up. I called and went in several times. I'm purchasing another car this time cash and it won't be with (these people) that have lied to me to get a sale OR a dealership that is done with me once I have signed. I wouldn't have had to call back if I wasn't done like that. I just like the other complainant/told my credit was lower? Its ok, I learned a ****** this place has zero accountability for a consumer. Let this be a warning to others to believe the reviews posted of problems you may face. No RESPONSE NEEDED. I just want others to see the aggravation I went through purchasing here.

• Review fromLogan B

  Date: 11/12/2024

  1 star

  Logan B

  Date: 11/12/2024

  My wife was having issues with her brake lights on her 2016 *** ******** Upon calling her I told her to take it to the *** Dealership to look at it to fix issue. When talking to her they told her that it was necessary to have the diagnostic test to find the issue, the Diagnostic test was $187 , on top of that they charged $40 labor oh, and the $16 for the lights that were the actual problem, so basically for the dealership to change two rear brake bulbs they charged her $285 altogether. They simply got her to agree to the charges by telling her they were simply needed to fix the problem, when in all reality, two $8 light bulbs and the ten minutes to switch them out was all that was needed, I will no longer be using any of Jeff Wylers auto group, after speaking with the service manager and him completely disregarding my concerns with the service and how they took advantage of my wife I would advise all families not to take your car to any of these dealerships and since they took straight advantage of my wife and are not willing to correct the problem I would advise you never send your wife, mom, sister or any woman to their service departments! They have no honor or integrity, if they did they would have refunded the diagnostic fee!

  Jeff Wyler Eastgate Auto Mall

  Date: 11/26/2024

  I am truly sorry to hear about your disappointing experience with our service facility. We strive to ensure that every client receives the best possible experience at all of our dealerships, and I regret that we did not meet that standard in your case.On November 13th, we attempted to reach the primary contact number on file for your spouse's service account. Although we were unable to make direct contact, we left a message acknowledging the billing error and requesting a call back for address verification. When we did not receive a return call, I directed our accounting department to issue a refund check for $192.10, which will be sent to the address we have on file.While I understand that a financial refund cannot fully compensate for a negative experience, I hope it serves as a gesture of our regret over the situation.Should you require any further assistance or have any questions, please dont hesitate to reach out. We would be happy to help in any way we can Sincerely,****** Westrage Fixed Operations Manager Jeff Wyler Eastgate

• Review fromNick w

  Date: 09/16/2024

  1 star

  Nick w

  Date: 09/16/2024

  Absolutely horrible service. I have a *** that has engine issue, shocker right, they have had it for 4 weeks and have not even looked at it yet. Won’t provide a loaner or rental as it’s not covered till they start the process with *** which they refuse to do. I’ve tried calling multiple times left messages requested a call and they will not respond. Avoid at all cost. We have a 2nd new *** with issues we can’t even get in cause they are so behind.

  Jeff Wyler Eastgate Auto Mall

  Date: 09/24/2024

  Vehicle was towed in 8/26/2024. It has not been diagnosed however will be diagnosed by 9/25/2024. Engine diagnosis quote is currently 2-4 weeks, which is the same for any Kia dealer currently. Per Kia we are unable to provide a rental vehicle until Kia authorizes engine replacement. The advisor Jerri has been in communication, less Friday 9/13 when she was out sick, which we have in MyKaarma.