Complaints

This profile includes complaints for Jeff Wyler Eastgate Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jeff Wyler Eastgate Auto Mall

  1117 State Route 32 Batavia, OH 45103-2380

• 

  Jeff Wyler Eastgate Auto Mall

  PO Box 345 Batavia, OH 45103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** ******* ******** from Jeff Wyler 3/2025. Was given a 45 day temp tag that expired 4/8/2025. Still have not received the title to get permanent tags. Called corporate and was told they were working on it on 4/3/2025. Today is 4/9 and still nothing from corporate. Eastgate store will not even talk to me. Now I'm driving on expired tags and making payments on a car I can't drive legally. Cost was $27000. I see why they have a D- rating. Wish I would have checked the BBB first!

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, I have my **** *** towed in for engine failure. Today is April 4. I have yet to receive a phone call from Jeff Wyler Kia about the status of my vehicle. I have made several calls and was informed someone would call they have not. I understand they may be busy but all I request is a update on the status of my car.

  Business Response

  Date: 04/14/2025

  Dear *** *******,
  We sincerely apologize for the recent lapse in communication regarding your vehicle. I did attempt to reach you by phone to help resolve this matter but was unfortunately unable to connect.

  
  Upon reviewing our records, I do not see an open repair order for your vehicle at our location. To assist you further and ensure we can promptly diagnose the vehicle, could you please give me a call at ###-###-####. If you could provide the address where the vehicle was towed or let us know who the keys were given to, that would be very helpful.

  
  We appreciate your patience and look forward to resolving this as quickly as possible.

  Alison W*******

  Fixed Operations Director

  Jeff Wyler Eastgate Auto Mall

  ###-###-####

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a car we wanted in the used car department. ***** was the only one buying the car but had problems getting it financed because it was a older model.fill8ng out paper work and he started ****** if she was going on the loan. Answered No just *****. The salesman kept going in and out of managers office to try to work something out. Salesman asked me for my social security number so he could get payoff of the truck we was trading in that was only in ******** name. Salesman comes back out and has another man with him. This guy was trying his best to sell a car to us and ***** says to the salesman I'm Done trying thanks but I'm just done. We was already there for 4 hrs. So we leave and on the way home ****** Phone kept getting messages from were they ran her credit with 6 different banks without no permission from ******. We are very angry because it was only ***** buying the car and the salesman was told that when he was filling out the application.Dec 14th was when the credit was run.craig called the salesperson and told him what happened and he said it must of been a mix up and ran ****** credit. The whole deal was a joke. ***** told him he wants all those hard inquiries off my credit and salesman said yes they will do that but will take time. Today is Feb. 15th and still on ******** credit report. She is getting very angry and going to go to the next step and hire a lawyer if we have to. Jeff Wyler had no business running ****** credit.

  Business Response

  Date: 02/22/2025

  We reviewed this issue and have contacted our office to have ******** inquiries from Jeff Wyler removed. It can take roughly 30 days or so to be removed. We also contacted the finance companies to ask for their removal since ****** isn’t on the loan. We apologize for this misunderstanding and we are working to resolve. 

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *** ****** ********
  

• Initial Complaint

  Date:01/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car yesterday where they gave me a price for the vehicle and added a bunch of “extras” on the price. After asking what they were I declined all, except the extended warranty that was supposed to be 100,000 mile warranty. It was an additional $1890. The car is only a 2023 and has most of its 3 year 60,000 mile warranty in place. They took forever to get the ready and shuffled me between 3 different… after reviewing the paperwork today the 100,000 mike warranty that I purchased is only a 6,000 powertrain. They also did not give me a copy of if the initial agreement with the numbers and they added the price of the warranty to the price of the car. It is not the price we agreed on… the warranty is NOT included in the paperwork. They gave totally lied and misrepresented what we agreed to…. I want the 1800 back. I do not want the warranty at all now!!!! Shane on them… they are taking advantage of people.

  Business Response

  Date: 01/27/2025

  Customer is in communication with the finance department. She purchased Wyler Certified not an Extended Service contract. Cassie has talked to her and she said she would remove complaint.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeff wyler has a promotion going right now $97 down every one approved who has a job your job is your credit I work for doordash I make over $1,000 a week I gave them four months of check stuff and bank statements to prove that just from my dad I make $1,000 a week I was told I needed cosigner regardless of their credit that has a job so they can use their income instead of mine because they don't do door dash that's not what the ad said bien didn't say if you work for doordash don't apply it said your job is your credit $97 down every one approved well I have not been approved and I really think that somebody ought to get this higher up food chain because when I asked for a manager to speak to to find out why when I have I actually told him I can bring two years of bank statements to prove I make $1,000 a week from door dash and have for two years

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a **** **** ******** from their Kia dealership on October 2024 and was advertised as a certified used auto that included a 6 month / 6 K power train warranty. After only 3 months of ownership I noticed an oil leak. I took it to the Eastgate Jeep location for a repair and the next day, Ryan W******, service consultant, calls me and informs me that this leak from the engine oil cooler is not covered under warranty. The warranty on their website clearly states that engine / power train issues are covered. On January 22, I paid over $1,300 for the repair and picked it up. They also told me that the brakes needed work. Their used car certification when I bought it stated that the Jeep was fine including the brakes. As you can read, this dealership advertises a used car warranty, but does not fulfill it. Please help! Thank you.

  Business Response

  Date: 01/28/2025

  Thank you for reaching out to us, and we sincerely apologize for the experience you’ve had. We completely understand your frustration and want to provide clarity regarding the coverage on your vehicle.

  
  The powertrain service contract included with your purchase is limited to the engine and transmission's internally lubricated components, which is why the oil cooler is not covered under this specific contract. We realize this may be unexpected, and we strive to offer our customers a variety of extended coverage options at the time of purchase to help ensure peace of mind in case additional repairs are needed.

  
  While we cannot predict the exact repairs a vehicle may require in the future, we always aim to present our customers with every available option to minimize unexpected expenses. If you’d like, we can discuss further coverage options that might be a better fit for your current needs.

  
  Again, we appreciate your feedback, and please let us know if there’s anything else we can do to assist you.

  Alison W*******

  Fixed Operations Director 

  Jeff Wyler Eastgate 

  *****************************

  ###-###-####

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  
  BBB team,

  Please view the attachment, it states the dealership’s warranty statement on top and the response via this BBB complaint from the dealership.  This was shown to a certified mechanic with ******* located on **** ***** *********** ****.  The critical components of both are circled and underlined.  Per the mechanic, the oil cooler part does contain internal lubricant (oil) and is a very critical component.  If not repaired the engine will seize up causing significant damage to the vehicle.  He and I feel that this should be covered under the dealership’s power train warranty.  Once again, this vehicle was only in my possession for 3 months and driven only 1 K miles.  I just want them to refund the repair cost as soon as possible. Thank you.

  
  
  Regards,
  
  ****** ******
  

  Business Response

  Date: 02/03/2025

  Thank you for bringing your concerns to our attention. We understand that the need for out-of-pocket repairs on your used vehicle can be frustrating. While such situations are often unforeseen and unpredictable, we recognize the impact they can have on you as a consumer.

  This is precisely why we offer Component Replacement Contracts at the time of vehicle purchase. The contract you are referencing specifically covers certain internally lubricated powertrain components, but unfortunately, the oil cooler is not included in that coverage.

  There are alternative contracts available that would cover this type of repair; however, those options were declined at the time of purchase.
  For your reference, I’ve included the exact verbiage from your vehicle’s contract to clarify what is and is not covered.

  "WHAT THIS LIMITED WARRANTY COVERS - (ONLY PARTS LISTED BELOW ARE COVERED)
  a. GASOLINE/DIESEL ENGINE: All internally lubricated parts, including: pistons, piston rings and pins, crankshaft, and main
  bearings, connecting rods and rod bearings, camshaft and bearings, oil pump, timing chain, gears and/or belt, rocker arms, valves,
  valve springs, seats and guides, valve push rods and lifters. Engine Block (covered by the failure of an internally lubricated part),
  turbocharger. Seals and Gaskets, within this component group, in conjunction with a covered repair.
  b. TRANSMISSION: Transmission case and transfer case (covered by the failure of an internally lubricated part). All internal
  lubricated parts including: bands, clutch pack, gears, pumps, shafts, shift forks, shift rails, synchronizers, solenoids. Torque
  converter, bell housing, vacuum modulator, transmission mounts and transmission pan. Seals and Gaskets, within this component
  group, in conjunction with a covered repair.
  c. DRIVE AXLE: Axle/final drive housing (covered by the failure of an internally lubricated part) all internal lubricated parts, axle
  shafts, differential cover, universal joints and yokes, constant velocity and double offset joints, drive shaft center bearings, supports,
  propeller shafts. Seals and Gaskets, within this component group, in conjunction with a covered repair."

  Alison W*******

  Fixed Operations Director

  ###-###-####

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the service I received at your dealership with Kole at Kia and the manager on Nov 29th and 30th 2024. My recent experience has been extremely frustrating and disappointing due to several issues I believe need addressing. They added services and fees that they thought I would not catch. Firstly, the pricing listed on your website significantly differed from the prices quoted to me at the dealership. This discrepancy is misleading and unacceptable. I was under the impression that the prices advertised online were accurate, only to find out that additional fees were added without prior disclosure. Furthermore, the customer service I encountered was far from satisfactory. The staff were unprofessional and unhelpful, making the entire process unnecessarily stressful. I also felt pressured to consider additional services that I did not want or need. My sister and I were talked to by the manager in a demeaning manner. He stated, " Do you need your husband's approval?" Overall, my experience at Jeff Wyler was very uncalled for, and I feel that I was not treated fairly or honestly. I urge you to address these issues to prevent other customers from facing similar problems in the future. As a woman and a minority, I have never felt so discriminated against . I did not buy from them and went elsewhere as education is a value and self-respect.

  Business Response

  Date: 01/18/2025

  Hello *********,

  I am sorry to hear about your experience with us. I have reviewed your file with us, and I see that you did not purchase a vehicle from our dealership. It appears that originally you were in communication with our used car department about Kia special finance rates as well as your potential trade in value. Our used car department set the appointment somehow for you to come in and visit us at the new car Kia building. That is when your profile was switched to the Kia consultant that you worked with when you came in for your appointment that was scheduled by our used car sales staff.  The values of your trade in were all online offers from our used car staff before seeing the vehicle in person.

  Upon your arrival at our Kia department and we got an in-person appraisal done, we discovered your vehicle was in need of tires and brakes. This unfortunately changed the value of your trade in. Here at the Kia department, we worked a deal for you to the best of our ability to meet your terms and conditions. Unfortunately, we were not able to do so. Once you left without purchasing a vehicle, our sales consultant from the new car department continued to follow up with you via text and email trying so hard to earn your business. Our staff member was creatively trying to find ways to earn your business by offering you different choices of inventory at lower prices trying to get to your payment goal of $600. Unfortunately, we could only get to $665 a month, and this included no products/protections, simply taxes, title, license and doc fees. 

  We offered you our online pricing, as well as offering you the $14,000 trade value you stated to us you believed your vehicle to be worth. Our in-person appraisal was for $12,800 due to the vehicle needing tires and brakes. Our price offer to you included our online pricing, an over allowance of trade value for $14,000, plus taxes, title, license and doc fees. Our offer to you did not include any additional products or protections. You may have been offered certain products/protections upon your first visit with us as we offer the same products/protections to each customer during each sale and we make it known that these products/protections are optional, and we simply explain how they benefit you as a consumer if you choose to purchase one of the offered protections. These products/protections are removed upon the customer stating they see no value in them.

  We are also having multiple meetings with our floor manager that you stated you were upset with. I believe this was a misunderstanding and he was simply trying to assure that you and any other decision makers were on the same page and that there would be no confusion. We train our staff members to make sure that not only the purchasing customer but also any potential decision makers do not have questions and understand the process every step of the way. 

  Again, I am so very sorry that you are so upset with us. Our main goal each and every day is for our customers to leave our building here at Kia completely satisfied and with all the information and knowledge they need in order to make an informed vehicle purchase and/or to feel comfortable with the vehicle purchase they made with us. We take disclosure very serious here and we do not ever attempt to hide products, protections, or fees from customers. Any offer of pricing we make to a customer we show a pricing breakdown that shows the cost of each vehicle, trade in value, taxes, fees, and optional products/protections offered. We give multiple options to each customer for them to choose from. 

  If you would like to talk further about this situation, I would be more than happy to do so. 

  Thank you,

  -Kia Management

  ###-###-####

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car at jeff wyler in the beginning of September and it broke down the next morning. They came to tow it back and fix it. They have had little to no communication with me even tho I have called over and over and left countless voice mails and never receiving any calls back. It has been almost 2 months since seeing the car last. They told me the one time I finally got ahold of them and they said it was the throttle body and they were getting the part and they would call me when it was ready to pick it up. We'll weeks have passed me still calling no answers and I finally get a random call saying the motor is blown and it's going to cost 17 thousand dollars to fix. The car only cost 16 thousand so why a car we only drove home would we pay that much for. Now everytime I call they can't give me any information and I have been leaving voice mails for days and never getting calls back no one can tell me anything about the car or what's going on. I told them to reverse the loan like the credit union said to do and they won't call me back.

  Business Response

  Date: 12/05/2024

  After reviewing the situation, we would like to inform you that we have made the decision to purchase the vehicle back from you. We recognize that this has been an ongoing issue, and we want to ensure a fair resolution. Our goal is to make this right and alleviate the stress you have been under during this time.

  
  We apologize for the lack of communication and for not meeting the standard of service you deserve. We understand how important it is to stay in contact, and we regret that you were left without timely updates or responses.
  Our sales team will reach out to you shortly to facilitate the return of the vehicle and ensure the necessary steps are taken to resolve the loan situation. If you have any further questions or concerns in the meantime, please do not hesitate to contact us directly.

  
  Once again, we truly apologize for the inconvenience and appreciate your patience.

  Alison W*******

  Fixed Operations

  Jeff Wyler Eastgate Auto Mall

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I still have not got a response back i got a call and said they would send it higher but it's been over a week sense I was last contacted. I have tried to contact them multiple times and continue to get sent to voice mail

  
  
  
  
  Regards,
  
  ******* *******
  

  Business Response

  Date: 12/11/2024

  Customer was contacted and is coming to the dealership to sign back title paperwork and return the loaner car provided on 12/12. This should resolve the issue. 

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  So far every is going as planed I'm waiting on the car payoff to go through 
  
  Regards,
  
  ******* *******
  

  Customer Answer

  Date: 02/06/2025

  12/10/82024 - I have filed a complaint before about the purchase of a car. They said they would pay it off but they are not longer contacting me back it's been another few weeks. I bought the car in September and returned it next day due to it smoking badly.

  Business Response

  Date: 02/06/2025

  We took the vehicle back and she no longer has a loan on it anymore. The balance is zero

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/2024, I purchased a 2024 ***** ***** ****. The dealership reported my credit score as a 706, according to *******. My credit score on that date was actually 746 according to *******. I told them I had the ****** ***** app and 2 printouts from ********** and ******* from a couple weeks prior that indicated my score was higher. I have even since received documentation from Mazda financial that also indicated my credit score was 30+ points higher. Yet, they denied that being the case & also documented it was 706. They offered a 4.9% interest rate for 72 months which I would not have accepted, had they not outright lied about my credit worthiness.

  Business Response

  Date: 09/27/2024

  to whom it may concern:

  the credit score thru tmcc was a special rate @4.9  any credit above 700 qualified for this rate regardless.

  with the appearance package it is already applied to car. customer does not need to come here for issues. the contract is good at any of our stores in her area.

  there will not be a refund on the appearance package since contract was signed and it is completed 

   

  thanks

  t** s*******

  finance director jeff wyler eastgate

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove from Indianapolis to Jeff Wyler in Batavia and purchased a vehicle on August 24th, 2024. I was driving a self-paid rental car due to me not having a car from a car accident. I had an expectation of receiving the new purchase the same day, but they kept the vehicle for 10 days to perform a used vehicle inspection, fix an air bag recall and install new tires. In the meantime, I was incurring expenses of $30.49 per day for the rental car. I called numerous times to get an ETA on when my vehicle would be ready for delivery to Indianapolis and no one immediately returned my call, but when they did I couldn't get a firm answer as to when it would be delivered. Finally, and $304.90 later, they delivered my vehicle only to offer me $150 for an inconvenience that was 100% their fault. Not only did I have the stress of losing my vehicle in a car accident, but when I started asking for reimbursement for the rental car that I was paying for, for 10 days at $30.49 per day, anytime I asked for the manager, they were never in and then they stated that they don't cover that. However, the process of paying the deposit and signing the papers appeared to be quick and flawless, but afterwards, customer service truly failed. I should not have had to incur that amount of money when it was clearly the fault of the car dealership.

  Business Response

  Date: 09/17/2024

  A check was mailed  to ******* for $304.90.  This check was mailed 9/6 and should be in the customer's possession. 

  Thank you.

  Ron G*******

  Used Car General Sales Manager

   

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****