Complaints

This profile includes complaints for Edge Utilities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Edge Utilities

  PO Box 158 Baltimore, OH 43105-0158

• 

  Edge Utilities

  642 Bear Run Ln Lewis Center, OH 43035-8299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing this complaint about the company Edge Utilities. I live in an apartment that is privately owned and edge utlilties mange my water meter. My issue is with the billing system. November I sent I mailed in my invoice with a check which was due on November 28th ( Saturday) in enough time to reach them by November 28th. but due to the company being closed on Thanksgiving and the day after, my check was cashed on Monday December 2nd and they charged me a late fee? I am not sure why they are charging a late fee for when they cash a clients check? I now have recieved a bill for January and the fee has doubled from $3.00 to $6.00 with no explaination.I have called and sent emails to help me understand this and no one has responded. I have spoke with my apartment manager and that was no help either.This company does not offer a free online payment system only fee based, which I think is very unreasonable, so your only option is to mail the check.I would like the late fees removed from my account. I pay all by bills on time and this company is taking advantage of people in hopes to make more money.

  Business Response

  Date: 01/20/2025

  The $3.00 fee is assigned if the payment is not received by the proper due date.  The second $3.00 fee was assigned to the outstanding balance at that time.  These fees can be waived in a case-by-case basis.  Due to the resident's excellent prior payment history and known issues with the expediency issue of holiday mail, Edge agrees to waive the $6.00 in fees.

  Customer Answer

  Date: 01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Edge Utilities has been charging me over $100-$150+ inflated sewage and water bills for a one bedroom apartment (that I live alone in) for 2 months now. There clearly was a mistake on the bill but the company absolutely WILL NOT answer the phone or emails under any circumstances to resolve the issue. I’ve tried calling over 10 times over the span of 3 days and sent multiple emails for two weeks now. So now I am forced to either pay an astronomically high bill or risk having my water shut off at my apartment. This company has a large history of doing this according to google customer reviews as well.

  Business Response

  Date: 11/09/2023

  The tenant has a high bill because they have a leak that needs repaired.  Attached is the daily usage report from their meter.  We have received no phone calls or emails.  Please confirm the phone number and email address that the tenant has been contacting.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My payments are due on the 3rd of each month. In December I called multiple times and spoke to ***** and ********, I was told due to holidays there were running behind. I was assured the late fee of $5 the late fee would be waived. I called and was told that nobody should have told me that my late fee would be waived. I did not pay the $5 late fee. I didn't even get the bill until the 7th of January but the bill was due on the 3rd. 

  Then in January the late fee was $10, and they have continued to add $5 late fees. 
  

  I always mail the check on the day I receive the bill. They charge $5 to pay by phone. 

  Business Response

  Date: 05/15/2023

  The fees can be reviewed on a case-by-case basis.  Prior use payment history does come into play.  These fees have been waived.

  Customer Answer

  Date: 05/22/2023

  Ms. ***** acknowledged by phone that she accepts the business' response to waive the late fees.

  Customer Answer

  Date: 05/25/2023

  This issue has been going on since January. It's always due on the 3rd. I was told by ******** and *****, not to worry abut any late fees. But every bill since January has had a late fee added to it. 

  I was told by Edge it was the property owner's responsibility to waive any late fees.  

   I live alone, I do not have anyone here other than myself to use any utilities, so I know what I use.

  The last statement showed 180 units - so I asked if they were fooling around with the meter readings.

  I wish they offered auto pay. If you call in the payment they charge you $5.  

  Today I received a billing statement. The only thing on the statement is my usage which was 100 units, no late fees. I got a regular statement today with 100 units and no late fees.

   

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $271.27ndated 11/08/2022

  I said I owed $271.27 dollars.

  I do not understand. You sent me several monthly statement saying I owed nothing, so how do I suddenly

  Owe you $271.27 dollars. Do you not know how to bill monthly? I am sending a copy of this letter to the Better Business Bureau to investigate your billing practices. My income is Social Security, and I can't be sent bills saying I owe nothing followed by a bill for $271.27. Do you not know how to bill monthly?

   

  Business Response

  Date: 10/28/2022

  The resident is misreading the bill.  He has overpaid each month and now has a $271 CREDIT balance.  He does not need to pay this amount.