Complaints

This profile includes complaints for Rent 2 Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rent 2 Own

  210 S Quarry St Bainbridge, OH 45612-9482

  
• 

  Rent 2 Own

  PO Box 547 Bainbridge, OH 45612-0547

  
• 

  Rent 2 Own

  313 Lafayette St London, OH 43140-9326

  
• 

  Rent 2 Own

  180 Heath Rd Heath, OH 43056-1107

  
• 

  Rent 2 Own

  115 W Main St West Union, OH 45693-1303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract agreement was for monthly payments of $159.53 for 18.92 months at a total of $2,648.80 for a gaming laptop starting 06-03-2023. Today they are still saying I owe 3 more months of payments. After I was told was already paid off. Then it isnt then its only one more now its 3 more..When using basic math and applying the agreements amounts my total amount paid and scammed out of far exceeds the $2648.80. That is also adding in 2 "free" months which turns out is not free at all they add it to the end of your payments. Or rather they just pause it temporarily. Keep in mind this laptop was supposed to be new, it isnt. Now they are blowing up my phone and email and now threatening to charge late fees even though its been paid for and much more. This isnt my only contract they have done this with. I have also recently paid off a new iphone 13. as well which they got me out of hundreds of dollars more than agreed as per my contract. I origin. Wanted the 11 but it wouldnot work right no matter what they did so they offered the 13 for the same amount and time as the 11. Not to mention when i tried to use my "no questions asked" replacement insurance that is included in the monthly payments and supposed to last a year after an item pays off they said they could only have the said phone sent it and I could rent another for more money while I wait for the one that i already payed way over for. And paid insurance on to to come back (fixed or not). This is theft and just plain wrong and false advertising to boot. Ugh someone please help me get back what i overpaid for these items. Just the refund for all i overpaid and my paid insurance is all im willing to accept. Because now I have to dig out older contracts and bank statements for various other items from this business and see if ive been scammed outta money with those as well. They should be ashamed tbh. Its disgusting to do ppl who are on hard times.

  Business Response

  Date: 04/07/2025

  This is in response to Complaint #********.  Thank you for taking the time to leave a complaint.  Here is what the store manager has replied:
  
  This customer was never sold a new computer, her item was preowned when she purchased it, she was given free time on her agreements initial payments, which does extend the agreement payoff date, she had an issue with her item and was given another laptop newer than what she had originally purchased for the same weekly price. I will payout the device at current amount paid for the item. The i phone is not a device we give back to customers as they are sent back to vendor, she was given a newer device with all payments applied over to the device. The Club plan she is discussing is not a free service as it must be paid for weekly, biweekly, or monthly and does state that there may be deductibles to be paid to fix or replace items as it is not an insurance program.

  If you have any further concerns, please contact our Home Office at ###-###-####.  Thank you.  

  Business Response

  Date: 04/14/2025

  Please contact the regional over your store, ****, at our Home Office at ###-###-#### between the hours of 9am-5pm Monday-Friday.  Thank you!!! 

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response because: 
  None of the issues or concerns or the fact that everything done by this place by definition is not just false advertisment, but is also fraud and theft. To which most other people who literally scam money from someone let alone many times get arrested and charged. How is this any different? Being how it isnt different i want everything they tricked or scammed me out of. Every last cent i have overpaid i want back and im gonna ask for a second time to have my contact info deleted from their system. I dont want mailers I dont want text and definitely dont want anymore calls from this business..all of which i am still receiving.
  Regards,
  ****** ******

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a PlayStation portal for my husband for Christmas. Didn’t think I would lose my job then they decided they were going to harass me all the time. Be rude and unprofessional. ****** is the worst person. ***** doesn’t run the store correctly. ******** is perfect I got **** on my payments and I did what I could. But they decided to take it back I go to pay and ***** is an *******. I paid for this I want my money back. I hope your store shuts down!

  Business Response

  Date: 04/07/2025

  This is in response to complaint #*********  Thank you for sharing your concerns with us. We understand that you’ve been going through a difficult time, and we regret any frustration you’ve experienced during your interactions with our store. We have tried to work with you to find a solution that worked for both of us, yet every option we have provided has been met with your dislike for our company and all of our employees. At this point I do not believe anything we do will make you happy. After careful consideration, we have decided that we will no longer be able to continue our business relationship with you.  If you have any further issues or concerns, please contact our Home Office at ###-###-####.  

  Customer Answer

  Date: 04/07/2025

  I am rejecting this response because: 

  you lied to me and never contacted me when I went to pay it you are pretty much lying to your customers. Your customer service is terrible and you’re all terrible people. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager of this location has ignored my SET payment plan and has charged my bank account 3 times within a week without authorization. When calling the business the figure out what was going on I was talked to very disrespectfully and hung up on. I was not angry until I was hung up on. The manager herself ******* **** up on me 3 separate times. I have since contacted cooperate who keeps transferring me around without allowing me to speak to someone. I have been a loyal customer since 2019 and am appaled by the behavior the management is displaying and treating paying customers with.

  Business Response

  Date: 02/26/2025

  This is in response to complaint #********.  Thank you for taking the time to reach out.  The regional manager over the store has asked that you please visit the store and speak to the manager directly.  She can see how she can help you in the best way possible.  If you do stop in and still have questions or concerns, you can contact the regional over the store, ****, at **************. Thank you.  

  Customer Answer

  Date: 02/26/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22972895
  
  I am rejecting this response because: I have tried multiple times to speak with ******* and she doesn't have any response that explains why she deviated from my payment plan. She did say that she herself was the one authorizing the charges to my account. She did not speak to me prior to authorizing those charges and did not follow the set payment plan I have had for months now. I will not be working with ******* as she has proved unprofessional on all counts. 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 02/27/2025

  This is response to the claim rejection.  The manager over the store has said that she has tried to contact you by text and by phone.  You can always call in and speak to ********* at the store if you do not wish to speak with her.  You can also call the regional over the store, ****, at our *********** ************** Monday-Friday 9am-5pm.  Thank you!!!
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid on 1/29 $69 ,20 to get it due on the 3 of each month. Then the box messed up. Returned it on Thursday Feb. 6. Couldn’t watch the box due to problems with it. I ask for a refund and they wouldn’t give me a refund. They said that they couldn’t. They could give me instore credit. I had to take 3 back do to not working. They said that they would call when the other box came in. They never called.

  Business Response

  Date: 02/11/2025

  This is in response to complaint ID ********.  Thank you for taking the time to reach out, here is what the manager of the store replied:
  

  I spoke with this customer.  They were offered a replacement box this morning, I spoke to them again around 5pm and offered them the new replacement box again or the option of a refund, ***** said he will talk with his wife and let me know as he really wants to get a replacement box 

  If you have any further questions, please contact our Home Office at ###-###-####.  Thank you!!! 

   

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months and Months ago I communicated about not opting to be set up in automatic payments in which i spoke to someone who told me that it was a miscommunication regarding previous lifestyle customers && was taken off. Then, randomly my card began to be charged again without my approval of automatic payments once again. I communicated an issue with a stove I rented to ******* in which was arranged for pickup. Since then, my card has been charged TWICE without me even having merchandise from the company. I have communicated via ******** *********, the messages go read && ignored. The way this company handles business and the lack of professionalism is immensely insane. I have MONTHS of charges automatically being charged to my card even after revoking their approval to auto draft. I want the last 2 payments from the date of return/communication about return refunded to my payment method.

  Business Response

  Date: 02/10/2025

  This is in response to complaint ********.  Thank you for taking the time to reach out.  Here is what the store manager has replied with:
  
  This customer was not on autopay. I did refund the payments that she is disputing even though it looks like she had text in to pay. We picked the stove up on 2/6/25.  I have also reached out to her to let her know about the refund.  
  
  If you have any further issues, please contact our Home Office at ###-###-####.  Thank you!!! 

  Customer Answer

  Date: 02/18/2025

  It has been resolved. Thank you. 

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company came out to my house when I was not home, my 16 year old sister was there month watching my eight month old baby they pounded on my door for over 20 minutes straight, stood on my porch screaming, sat in my driveway with their horses, blaring peeled out ofmy driveway, tearing up my yard and my neighbors yard.The 2 females harassment triggered my 16 year old ptsd inducing panic. I told them I was not home and they still chose to stay making my 8 month old very scared and stressed when they heard her crying they laughed yelling we know youre in there we hear the baby. My 16 year old sister is not allowed to let anyone into my home while I am away and I told rent 2 own that. I asked them to come at 6 when Id be off work.They came onto my property without permission, harassed my sister, damaged my property, induced panic, and then partook in criminal mischief.I had tried paying on line and it would not work and I sent them screenshots saying the system was down as it was and I got left a voicemail saying I was lying and I am just broke.

  Business Response

  Date: 01/27/2025

  This is in response to complaint #********.  Thank you for taking the time to reach out.  Here is what the manager of the store has replied:
  
  We went to the residence to retrieve our merchandise. We announced who we were at the door and got no response.  When we attempted to back out of the driveway the vehicle got stuck in the median in the middle of 2 roads. We had the vehicle pulled out of the median not yards. We did apologize that the vehicle got stuck. The issue was addressed through text messages with *******.  ******* at the time stated she would have our merchandise outside Thursday 01/30/25 for us to pick up. Once we have picked up our merchandise, we will have no need to return to her residence.  If any more questions or concerns, please contact our *********** at **************.  Thank you!!! 
  

  Customer Answer

  Date: 01/28/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22857222
  
  I am rejecting this response because: 
  
  Regards,
  
  Madison ***********

  Customer Answer

  Date: 01/29/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22857222
  
  I am rejecting this response because:  this is not what happened. This does not say why they were yelling and pounding on my door, this does not explain why they were blasting on the horn in my drive and then peeled out. Why did they come 2 times knowing I was at work and proceeded to harass my home knowing I was at work. 
  why were they at my home harassing my 8 month old daughter and 16 year old sister for over a half hour?

  I had 2 different neighbors call me angry because of how they were acting. And the medium is actually people yards, if they did not peel out of my drive way there would have been no possible way of them getting stuck considering I keep my drive way shoveled and salted and my road was clear. They were at least 50 feet behind my drive way and at least 20 feet off of the road. I have pictures of where they were that I had sent over to rent 2 own. 
  
  Regards,
  
  Madison ***********

  Business Response

  Date: 02/03/2025

  I'm so sorry you have dealt with difficulties. We would like to help resolve the issue.  Please call ************** to speak with a Regional Manager. Ask for **** and they will direct you to him.

  Customer Answer

  Date: 02/11/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22857222
  
  I am rejecting this response because: I made the payment then they closed my account, told me I never made a payment and theyd re open my account and never did that either. 
  
  Regards,
  
  Madison ***********

  Business Response

  Date: 02/11/2025

  Please contact the regional over the store, ****, at our *********** for further assistance.  You can reach our *********** by calling ************** Monday through Friday 9am-5pmthank you!!!

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended up having some financial issues and a death in the family and I had to miss a good amount of work and had to go out of state to attend their funeral and help sort thru their belongings. I got very behind on my bill and was trying to find any way to pay it. I told 3-4 different people in the store about my situation and that I only had a certain amount of money in my card. They were extremely rude, they blew my phone up multiple days in a row even after I had talked to people in the store, and they began to harass and threaten me. I was texted from private phone number, the store phone, and every conversation I was threatened and talked down to. I had a check coming but the weather affected when it would arrive and because of this I was threatened with police and law suits over something I could not control. I have never been so disrespected and treated so badly by any one in customer service like this before.

  Business Response

  Date: 01/14/2025

  Thank you for taking the time to leave a complaint, here is the store manager's reply:
  

  This account is a first payment default 24 days past due, we need this merchandise returned or we need payment in full. This is not harassment we are following our collection guidelines, and she has terminated the customer agreement due to nonpayment, we need this resolved per her agreement by either merchandise returned or payment in full. 

  If you have any further questions or complaints, please contact our Home Office at ###-###-####.  Thank you.  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was out of town and thought my payments were going through. Come to find out they werent coming through and now sense its past do they will not work with me on a payment arrangement and have been stocking me and threatening me at my door. I want to keep my product and for them to leave me alone!!!

  Business Response

  Date: 01/08/2025

  This is for complaint #********.  Thank you for taking the time to leave this message.  This is what the regional manager over the store has replied: 
  
  The customer is a first payment default going on 30 days past due. We cant start business like this and continue it. We will always per-sue for payment and call and visit. The customer has been home and will not answer the door. With this being a new customer, we need to pick the merchandise up or receive payment to catch them up completely to their next pay day. We are not stocking we are collecting. It either has to be the payment or the merchandise. We also have a phone number to call us to make payment or she can go online.  The payment is needed and expected.  

  If you have any further questions or concerns, please contact our *********** at **************, Thank you!!! 

  Customer Answer

  Date: 01/08/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22759885
  
  I am rejecting this response because: they are not working with me on a payment option to get me caught up
  
  Regards,
  
  ****** *******

  Business Response

  Date: 01/10/2025

  Thank you for taking the time to respond back, here is what the regional manager over the store has responded with:
  
  Since you are a new customer, we have to establish a pay history before we are able to go further with this account.  You will be required to either pay up the account or return the merchandise.  Please contact our *********** if you have any further questions or concerns at **************.  Thank you!!! 

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions this business has ran my card without authorization

  Business Response

  Date: 12/31/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  Management will be reaching out to you at the number provided to discuss this issue.  Please feel free as well to reach out to the store directly at ************ so we can best assist you in this matter.  Thank you!!! 

  Customer Answer

  Date: 12/31/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22746390
  
  I am rejecting this response because: I am not leaving a review to the company I'm filing a complaint over illegal practices. There was no response regarding the two separate times my card was attempted to be charged without my permission.
  
  Regards,
  
  ****** ********

  Business Response

  Date: 01/03/2025

  Management will be reaching out to you to better assist you in this matter.  Thank you!!!

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with this company and the store in ********** , **** they know that I always do the 90 days same as cash and pay it off before the time is up. I had ask to be called when my payout day is approaching and the employee said no problem and that she would be sure to do so. I have a card on file so it comes out automatically, however I had a payment not go through so they called me. I then explained to them what had happened and that I didnt know it wasnt paid off. The cost was $399 and I paid $267 they now tell me I owe $319 to pay it off. They said that it wasnt their fault because the employee dotm work there anymore and wouldnt help me or even offer a solution and **** was very unfriendly and so was *****. I thought I had a better relationship with this store but I guess not. All they care about is money and not the customer. They would rather loose me as a customer then to work something out or even apologize for their mess up for not calling me to tell me I am due for my payoff. They dont have a problem calling when a person misses a payment right away so I dont understand this.

  Business Response

  Date: 12/31/2024

  This is in response to complaint #********.  Thank you for taking the time to leave a review.  Here is what the manager over the store has to say:
  
  She called in after she went over her same as cash. She said ****** the employee at the time would call her when the same as cash was getting close so she could pay it off. She was upset and wanted me to discount her price back to the original price before the same as cash ended. **** said she had 90 days same cash. I explained to her that she actually got 120 days same as cash. So she had even long to pay it off in the same as cash. I told her if I reverted her same as cash then I would have to do that with everyone that goes over their same as cash. She said okay thank you then hung up the phone. Everyone customer has an email when they get close to their same as cash, they will get notified also we go over it at the time of sale in the store and make them sign the agreement that they understand. 

  If any further questions or concerns, please contact our *********** at **************.  Thank you!!! 

  Customer Answer

  Date: 01/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22724033
  
  I am rejecting this response because: 
  It is not my fault they promised to call me when my payout ****** was approaching.  Second of all , I have been a customer for quite sometime.  It is not my fault the worker is no longer there. This should be paid off, also there had been several phone calls because I had a washer and dryer on my account for my sister. They couldve have let me know then that I was getting close to my payout. 
  Regards,
  
  ***** ******