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Business Profile

Tire Dealers

Westside Tire & Service
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Westside Tire & Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Brittany B

      Date: 07/21/2023

      Will never be back and do not recommend. Had me drop off my car Thursday morning 8am to see why my check engine light was on. Was having zero problems with the car besides the mysterious dashboard light. Didn't hear from them until I gave them a call to check in at 3pm, said they were still figuring out the issue. Didn't hear from them again until I went back at 5:15 because I know they close at 5:30 and they couldn't give me a definitive answer as to why my check engine light was on and said that I could take my car however it might stall out on my way home because it might be a problem with my alternator or my battery. I asked why they hadn't called me to let me know sooner and they said they had sent a text. I never received it. He sent it again to check and I did receive the text the second time. So, either it wasn't sent earlier in the day like they thought, or they actually never sent it. Regardless, I'd expect a call to let me know what was happening with my vehicle, or at least a call to let me know that they haven't figured out the issue and would suggest having them keep the car another day. At that point I felt that I had no choice but to leave my car there considering there was no definitive answer as to what was wrong and the caution against driving it. Felt like I was being blamed for not receiving the text and also felt like my time was wasted. The next day they say it is in fact the alternator that's the problem. Quote me $900.00 for part and labor, including $125.00 diagnostic fee. Everyone I know said this price is outrageous so I called around to all local shops and wouldn't you know they all quoted at least $300.00 less out the door. I decide to pay the diagnostic fee and take my car somewhere else. When I arrive I find my car with the hood not fully closed. Doors unlocked, sitting in their lot. They also left the trash bag they used to sit on to protect my seats on the seat. Oh, and my left tail light is now no longer working.

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