Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. FIDELITY PROPERTIES IN (Original Creditor: ********* ***** *********** * ******** - $274.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 04/10/2025

  Validation was mailed on 1-17-25 and successfully delivered. The itemized statements detail services rendered to her daughter ******* ** ********* ************ *********** they also provided specifics regarding all payments, adjustments and of course remaining balance. The statements Fidelity provided came from the original medical provider and they are what we are required by law to send when debts are disputed. The fact that ******* is somehow not satisfied with that is unfortunate. She is more than welcome to contact Fidelity where she can be provided with the options to resolve the debt, that will remedy the problem of it remaining on her credit report as a bad debt.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18th, 2025 @10:35AM I called Fidelity Properties Inc. to ask them to stop contacting me. This company has sent me letters and called me multiple times (on February 6th and January 24th) in an attempt to collect a medical debt from me. Furthermore, on the most recent letter they sent they listed my workplace as a threat that they will call my work. When I called Fidelity Properties Inc. on February 18th and asked them to stop contacting me, the employee I was communicating with was rude. Rather than acknowledge my request he continued to say that "it is your responsibility to pay this debt". I simply cannot afford to pay this bill right now. I asked the employee if they plan to call me at my workplace and he said he can't control it. So, I asked him again if his company could stop contacting me and he said "You called me today." I feel that this behavior was inappropriate and aggressive from a debt collector. All I wanted was for them to stop contacting me and all I received was an aggressive man on the line who was trying to guilt me into paying this medical debt.

  Business Response

  Date: 02/19/2025

  Anyone that reads this complaint will understand what Fidelity has to deal with. Here we have a gainfully employed twenty five year old adult that filed a BBB complaint because he called a collection agency to demand he not be called anymore for a debt he has owed for close to a year after receiving medical services and he is somehow appalled he was again encouraged to pay his bill like the majority of society does. "This" debt will be marked cease and desist per your request, keep in mind that doesn't make it disappear, it remains due and owing.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt with Fidelity Properties is unknown to me. I have never signed a contract with this company and when asked they did not provide me with the contract.

  Business Response

  Date: 01/21/2025

  The debt placed with Fidelity Collections is for services ******** received from a hospital, you do not sign contracts to get treated at a hospital. ******** has never contacted Fidelity in any way, shape, or form, to request a single thing, that is a blatant lie. ******** is more than welcome to contact our office to request validation of the debt, it will cost absolutely nothing to call our toll free number of ************** during normal business hours of 8am to 5pm Mon thru Fri. The debt will be flagged as disputed for credit reporting purposes in the meantime.

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my credit report, I see a $25,000 collection and I have no information as to what it is.

  Business Response

  Date: 05/16/2024

  The $25k listed on her credit stems from a four year span of unpaid medical services to which ******* has never responded to requests to resolve. She has had multiple mailing addresses and return mail and has hung up on attempts to reach her by phone. The bigger question is why would someone file a BBB complaint instead of simply picking up the phone and calling Fidelity to inquire about the origination of the debts? She clearly had no difficulty finding Fidelity in order to file a complaint but chose not to call the toll free number listed everywhere. We are also in Alliance Ohio, the same city that she received her $25k worth of medical services. The number is 1-800-860-9701, we suggest she call it so that she can be provided with the options to resolve the debts.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 04/19/2024

  We are already in the process of obtaining an itemized statement from ******* ******** ******** since Thad had already filed a complain last Friday with the ******** ********* ********** ******* Generally providing statements is not a big deal but in the case of **** he was well aware of the services as we have talked to him several times since the debt was incurred in 2018 and he never once questioned the validity of the debt. He always refused to make any effort to pay his debt claiming he had no money. I wish we could say he is the first person to play such games and to now pretend he doesn't know what the debt is from but unfortunately it is a rather common tactic. He will receive his itemized statement in a few days and then he can contact us to resolve the outstanding debt.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Fidelity collection has not validated this debt.   I have asked numerous times.  They have told me they would send it at times and other times they flat out said no and to verify through the debtor.  Either way, they have not sent me the information needed to validate the debt.  I contacted the FTC finally after they promised to send it to me again and never did.  I’m done with their lies and antics.  I’m sure this is a regular occurrence with them as I have read numerous complaints filed on the FTC about them.  I do not trust them and will not be satisfied with any closure until they remove the reports or supply me with the full information I need to clear up this matter.  I have tried to verify through the hospital and insurance, and both were not able to supply me with amounts and or dates that I was verbally given by fidelity.  Fidelity wants me to pay a debt that the debtor cannot validate!]
  
  Regards,
  
  **** *******

  Business Response

  Date: 04/24/2024

  Am itemized statement (validation) was mailed to Thad on April 22, 2024, that was less than 48 hours ago. It gives a complete breakdown of the services rendered to **** on 6-18-18 at ******* ******** ******** including all the medical descriptions and the payments/adjustments made by his insurance at that time, ****** *********** 

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** ******** sent a bill for my wife which was paid on 06/07/2023 for the amount of $346.05 for services rendered on 02/23/2023. The bill is paid. Fidelity National Collections refuses to acknowledge this bill was paid and has sent me a collection notice. I want them to stop, acknowledge it has already been paid, and leave me and my wife alone. Clearly the attached document shows that the bill has been paid.

  Business Response

  Date: 03/28/2024

  Fidelity was already in receipt of the HSA payment received by fax earlier today. We are in the process of requesting an itemized statement from the medical provider to try and determine the discrepancy.

  Something clearly does not add up since the HSA payment was done on June 7, 2023 and ******** ******** ******** did not place the debt for collections until March 1, 2024, I'm confident everyone involved can do the math.

  We encounter these issues frequently and the result is usually a case of their payment being applied to other debts not placed for collection. That was explained to *** **** when we spoke to him yesterday but of course he just can't fathom that such a thing could and does occur and instead jumped on the internet to file a BBB complaint before giving anyone so much as a single day to investigate the problem.

  No one is harassing anyone, Fidelity did not even place one call to them regarding the debt, he called us upon receiving the one and only notice sent out regarding the debt placed with Fidelity from the Hospital. If a mistake was made by the Hospital it will be corrected, if the debt is indeed owed we will gladly pass along to him where his payment was posted last June.

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  "As shown in the provided screenshot, I paid the debt of $346.05 on June 28, 2023 for the procedure performed on 2/23/2023. When making the payment, I clearly designated it for the 2/23/2023 procedure. However, ******** ******** incorrectly applied the payment to a procedure on 2/20/2023.
  

  While I understand mistakes can happen, I respectfully assert that I have fulfilled my financial obligation for the 2/23/2023 procedure, and the misallocation of funds by the accounting department is not my responsibility. I kindly request that the hospital rectifies this error and updates their records to reflect my payment for the correct procedure."

  
  Regards,
  
  ***** ****

  Business Response

  Date: 04/17/2024

  The bottom line is this, *** **** made false statements and accusations against Fidelity National Collections in his BBB complaint. He was quickly proven wrong when documentation was mailed to his residence. Fidelity has zero control over how the hospital posts payments sent to them, never have and never will. *** **** needs to retract his complaint against Fidelity and take his issues up with the folks that post the payments. Quite frankly its a silly argument anyway, even if they were to move X amount from one spot to another he is still going to owe the exact same amount.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:

  
  I have reviewed the response from Fidelity National Collections regarding complaint ID 2******* and have determined that the proposed action would not resolve my complaint.
  

  I disagree with Fidelity's accusation that I made false statements. The documentation I provided clearly shows that I had paid the bill in question, and their claim of having "proven me wrong" is unsupported by facts.
  While Fidelity may not control how the hospital posts payments, it is their responsibility to ensure their collection practices are based on accurate information. Their failure to recognize that the bill was paid before initiating collection efforts indicates a flawed process.
  

  The dismissive and unprofessional tone in their response, particularly in referring to my complaint as a "silly argument," is inappropriate and unacceptable. A professional organization should address customer concerns with respect, regardless of their perception of the complaint's validity.
  

  I maintain that Fidelity owes me an apology for attempting to collect a paid bill and for their unprofessional conduct in handling my complaint. I have provided sufficient evidence to support my claim and will not retract my statement.
  
  I urge the BBB to carefully consider the evidence presented and hold Fidelity accountable for their actions. Calling a legitimate complaint "silly" and resorting to defensive tactics when proven wrong is unprofessional and indicative of a lack of respect for their customers.
  

  Sincerely,

  ***** ****

  Business Response

  Date: 04/24/2024

  The bill placed at Fidelity is not paid. Validation of the debt was provided. You are not a "customer", we are not looking for repeat business from you. There is no point in continuing this unproductive back and forth. The debt will be here should you decide to resolve it.

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I paid the hospital directly on 4/9/2024 for the amount of $346.05.  The bill is paid.  Stop harassing me.  Yes, I am a customer and yes your company has been extremely unprofessional. I sent an additional payment to the hospital on 4/9/2024 so don't act like it's not paid.  My debt was always to the hospital and never toward Fidelity.  It's not my fault you tried to collect a debt that was already paid but the hospital placed it on a different bill and then instead of being professional, call me "silly" and say I go "straight to the internet" for a legitimate concern. 
  
  Regards,
  ***** ****

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 9/21 I called a 1-800 number that I had missed earlier that morning stating they were Fidelity National ***********. They said that they have a bill for me from a doctor we haven’t been to in over a year. Due to that I asked for debt verification so that I knew what I was paying and they have now refused 3 times to provide me with anything verifying this debt. Since they are refusing, I am also concerned that they have health information on my daughter, a minor, from that long ago. They keep refusing and I have a right to be provided with verification.

  Business Response

  Date: 09/21/2023

  She was provided with the date of service and name of medical provider. Since she is unable to recall what her daughter was treated for we will request an itemized statement from the medical provider and mail it to her to explain why she still owes $30.00.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that there was an inaccurate account on my credit report. I am not liable for this debt with ******** ********* ** ****, I do not have a contract with ******** ********** **** ************, they did not provide me with the original contract as I requested. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy. I contacted ******** *********** *** and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

  Business Response

  Date: 08/01/2023

  In the entire dispute provided by Dominique ****** there are two things that are actually true. 1)We do have a debt in our system under the name Dominique ******. 2) The debt is owed to ******** *********. Everything else stated is a fabrication. We have never in any way been contacted by Dominique ******, no phone calls, no letters, not even an e-Oscar online dispute. If she had contacted Fidelity to dispute the debt we would have provided her with validation of the debt just as we do with anyone who has had a debt placed with our office, that's what we do. We will now request itemization from the original medical provider and forward it to Dominique, she will however need to provide a current mailing address, that was conveniently left out of her dispute sent to the BBB. A collection notice was sent to the address she provided the medical provider and was successfully delivered according to US Postal Service but since she is claiming to have no knowledge of the debt we are going to assume the address she provided back in August of 2021 is no longer correct. We also attempted to call her at the phone number she gave at the time the services were rendered to her but it was also no longer correct. The debt has now been flagged as disputed for credit reporting purposes as we wait for Dominique to provide us with a correct mailing address and for ******** to provide us with itemization of the debt.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with fidelity and do not have a contract with fidelity. they do not provide me with the original application like i asked.

  Business Response

  Date: 02/14/2023

  ******* ********* debt is owed to ********* ***** of Boardman who are the ones that placed her debt in collections back on 12-31-21 so of course she would not have a contract with Fidelity. Savanah Has never directly contacted Fidelity in any fashion to properly dispute her debt. If she would like to do so she can simply call our office at ************** or put her request in writing, we will gladly request an itemized statement from the original medical provider and forward it to Savanah, that is called "Validation of the Debt." For what it is worth, the wording used in this dispute is identical to many "robo-disputes" used over the years in bogus BBB complaints, meaning they are likely not the actual words composed by the person filing the compliant. Feel free to compare to past complaints made against Fidelity.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this medical debt appearing on my ********** and ******** credit file, from Fidelity Properties The issues with these are as follows: -This debt was never properly submitted to my medical insurance by the creditor, during the one year timeframe they had to submit their claim. -This debt is under $500. Th three major credit bureaus have agreed to remove from credit files beginning in 2023, and have yet to do so. They need to be removed immediately. -I have disputed the validity of these directly with the creditor, and cannot get any resolve or answers, just run around.

  Business Response

  Date: 01/17/2023

  We found no debts in our system under the name **** *********, no debts with the address **** ****** *** no debts with the phone number *** ********. He will need to contact our office to provide more details or present an actual credit bureau reference number (all debts have them) in order to review the so called debts he is referring to. He makes no mention of attempting to contact Fidelity with his concerns before filing a BBB complaint.