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Business Profile

Beverage

PepsiCo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

This profile includes complaints for PepsiCo's headquarters and its corporate-owned locations. To view all corporate locations, see

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PepsiCo has 244 locations, listed below.

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    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern: Good day, I had a problem over a year ago with a coffee from ********* and had replacement coupons, however, ******* would not accept them, as they changed their policy. Then calling Pepsi again, spending some 20 + minutes with Pepsi Co. and resending new coupons to replace the bad-tasting purchase of the 2 items at *******. It was suggested to use them at **************, well having tried 3 different GD stores, they didn't sell the appropriate size and thus, the coupons were not good there either. Now 4 expired coupons later, with no resolution a 12-pack of Mountain Due was purchased more recently, and found that the bottles had shrunk up, and not sure if sabotaged or what. Now not resolved with the 2 coffees and now this, I'm not happy, being on SSI and not being able to do a lot anymore, but feel cheated in this manner mentioned above.I've taken pictures of a couple of the bottles, to see if they've got a problem, never opened, but put in the fridge, this should not have happened. In any event, we feel that both these issues are of concern and that of Pepsi Co. concern too, as with sabotage or just faulty packaging. No way would we consume the Moutain Due or the horrible-tasting ********* of the original purchases.***** *******

      Business Response

      Date: 04/17/2025

      A representative with PepsiCo Consumer Experience has contacted the consumer and a goodwill gesture has been mailed. The team apologizes for the experiences and appreciates the information provided so we can share this with our internal teams for proper reporting. 

      Customer Answer

      Date: 04/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, for as long as Pepsi follows up here shortly.

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 Six-pack 16.9oz bottles of Pepsi Zero. So far they all have tasted flat and old. Unsure if there has been a bottling issue here, but i have noticed the quality has decreased over the years. I would like a refund. This was at my local Dollar General.

      Business Response

      Date: 03/28/2025

      A representative with PepsiCo Consumer Experience has attempted to contact *** ***** at the email address provided to the Better Business Bureau on 3/24/25 and 3/27/27. The team is looking forward to a response to resolve the situation and send compensation for this experience.

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pepsi been delving expired drink for most of the order, when asked about it they said they going to look into it, I spoke with ******** ***** ************ *** about 6 month ago and he told me that he will look into it and make sure it get taking care of, because of that i keep ordering from Pepsi but till now nothing been taking care of so we stopped ordering till the problem get taking care of. Today they came took the cooler without any notification and they left the drinks on the ground and told me there is nothing they can do and I basically lost the money for all the expired drink orders that i made with them in the past 2 years

      Business Response

      Date: 04/03/2025

      This customers account was serviced by the privately-owned bottler, Pepsi Bottling Ventures. Upon reaching out to the company, it was determined the customer did not meet order requirements to maintain the account and the product was not delivered out of date but rather passed its best taste date in between orders.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are no longer a customer of ********************** and cannot get someone to pickup the equipment at our facility. We would like to get rid of the equipment if Pepsi does not want it, but do not want to be charged. We have tried contacting for months to get this removed and a new tenant is set to move in next week.Thunderbolt Golf Course Customer #******* **********, **

      Business Response

      Date: 03/18/2025

      A member with PepsiCo Consumer Experience has confirmed with the local sales office that the equipment has been removed. 

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******-***



       

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom water bottle on 02/12/25 for $42.63. The color ordered was pastel blue and rose pink. I received the bottle on 02/27/25, however the color sent was pastel blue and pastel pink. I email the customer experience team and sent pictures as proof. They responded insisting that they sent the correct order and there was nothing further that they could do. I just want a replacement bottle in the colors that I ordered.

      Business Response

      Date: 03/05/2025

      PepsiCo Consumer Experience has confirmed the Rose **** color is correct; variations to color and artwork appearance from your screen to the finished product may occur.

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I understand there can be variations but the pastel pink on your website is the same exact color that I received. It is no where close to rose pink. Look at the pictures side by side.

      I am not the first to complain of this issue and you dont try to do anything g to make it right. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 03/10/2025

      A representative with PepsiCo Consumer Experience has mailed a goodwill gesture which should arrive in about 2 weeks. 

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a box of Quaker, Oats Old Fashioned Oatmeal, 10 lbs from ****** on Feb 3 2025. The box was undamaged but, when I opened it, one of the plastic bags inside was punctured. Because the outer box was intact, this makes me believe the damage happened while still at a Quaker processing facility. I felt that the product would be unsafe to consume because I do not know if there has been contamination that got into the bag due to the hole, and was also concerned about moisture getting in and accelerating mold growth inside the bag. I was unable to get a refund from ****** so I wanted to see if Quaker can help me and I also wanted to alert them to the quality control issue.

      Business Response

      Date: 02/12/2025

      A representative with PepsiCo Consumer Experience has been in contact with *** ***** and compensation has been mailed. 

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


       

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PepsiCO informed us and changed our account status to COA on 2025-01-08 for outstanding payment issues from 2022 and 2023. The payments in question was one from 2023-10-26 for $802.13 invoice. This was paid by *****'s in the amount of $729.97 due to a credit that was also applied to this payment of $72.15. The other payment issue was from a credit Pepsi provided on 2022/11/10 for $133.59. They could not find this invoice in their system and we took the credit. I provided them both invoices in question as well as the payment stub that was paid to them for the $729.97. After telling me my account was good to go, they have not served my stores for two weeks. After I called again to complain, they said someone in AR misapplied thsoe payments and it got screwed up again and I had to wait 7-10 days to get it corrected. Today, 2025/01/24 they sent me a statement saying i Owe them $9,935.16 in outstanding payments due. Again I showed them where payments were made for $4,483.38 on 2025/01/14 and $3,613.65 on 2025/01/21. We are on 7 days terms and another check will be issued on 2025/01/28 for $2,537.05. According to their spreadsheet that they provided these payments would result in them actually owing me an mount of $1,088.98. PepsiCo is refusing to serve my stores and refusing to pay me the money they owe to me.

      Business Response

      Date: 01/31/2025

      A representative with PepsiCo Consumer Experience has been in contact with *** *********** PepsiCo's ****************************** is working diligently to restore this account back to its previous status. 

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/10/25 I would like for PepsiCo who is the owner of super stacker ************ chips to email me a $5 coupon. See the attached picture of the chips I purchased-and when I opened the can of chips. The chip can is barely half full with chips that I paid full price for. This is totally unfair to consumers especially, if your a disabled veteran like myself and grocery shops like once a month. PepsiCo needs to fill the chip can to the top and not continue to cheat customers. Im also sharing this with the *****

      Business Response

      Date: 01/21/2025

      Super Stack Chili & Lime Potato Crisps are not a PepsiCo product. A representative with PepsiCo Consumer Experience has reached out to the consumer directly to provide contact information for the product's manufacturer, ***********************.

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      PEPSICO IS THE DISTRIBUTER OF THE SUPER STACK CHIPS AND SHLOULD EMAIL ME A $5 COUPON TO GET DORITOS/GATORADE/POPCORN/CHEETOS/PREZELS/FUNYUNS OR SUPER STACKS CHIPS CHIPS ETC. THANKS

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 02/03/2025

      A representative with PepsiCo Consumer Experience has contacted ****** to provide the correct manufacturing company's contact information. Additionally, a goodwill gesture has been mailed which should arrive in about ***** business days. 

      Customer Answer

      Date: 02/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******

      Thanks BBB ******** from PepsiCo stating in an email to me that I would receive a coupon by mail to my address which I gave her. 




       


    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a convenience store and Pepsi delivers soda. Our ***resentative told us we had been overcharged (in the wrong price bracket) for a year but theres nothing he can do about it. They also will not provide a list of wholesale pricing for the products we purchase. I have multiple emails with no response or telling me to contact someone I already contacted. They keep changing how many weeks between our delivery causing our small business to be out of product for weeks and driving our sales down while trying to make it so our one store wont need a *** like they did with frito which we now have to order online after 30 years of having a ***resentative come to the store.

      Business Response

      Date: 12/06/2024

      A representative with PepsiCo Consumer Experience has confirmation that our sales team has contacted ***** **** to work on a resolution.

      Customer Answer

      Date: 12/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      We did not resolve the issue with being overcharged last year in that we had the correct amount of shelves for the higher tier and still were charged for lower tier pricing for the year 2023. They also did not make our delivery every two weeks. It is still at every four weeks and they cannot change that until January so they say.  

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ****




       

      Business Response

      Date: 12/19/2024

      Good afternoon,

       

      Im reaching out from PepsiCo Consumer Experience regarding a BBB complaint (Complaint ID: ********* were having trouble resolving. The complaint came in from a customer, not a consumer and we have confirmed with their Sales District Leader that they met and seemingly resolved the issues and the customer was satisfied. However, they rejected our response saying that they were still not satisfied and claims they were not reimbursed for charges they claim to have been overcharged. The Sales District Leader claims they were not overcharged and their payment is accurate for their 2024 contract but they will discuss future charges/payment. Please see below from the Sales District Leader:

       

       

      I was able to connect with the customer to resolve the issue. I also provided them with resources they needed, and next steps for getting on the frequency (in delivery) that they feel is necessary. We talked everything through, and we are on a clear path forward. 

      The customer was not overcharged, and I shared that with them, and they were accepting of it. They were charged the correct amount for the contract that they signed for the year.

       

      We planned to meet to discuss a potential new space/price contract for this upcoming year (2025), but as of the entirety of 2024 their payment is accurate for their contract.

       

      I worked through that with the customer and they were satisfied.

       

      Given what we have attempted to do on our end, is it possible or you to close out the complaint as resolved?

       

      Thanks in advance for your help!

       

      ******** ******* ********* ******* ********** *********** ******** ********** * *************************************************************************************************************************************************************************************************************************************

      Customer Answer

      Date: 12/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 12 packs of Pepsi and both were flat. I reached out to Pepsi and was told I would get 2 coupons. That was cool but I got coupons for a single can of soda!? That is no where near what the cost of my 12 packs were. ****** is who emailed me but I cant respond to the email. My reference number was ********

      Business Response

      Date: 11/08/2024

      A representative with PepsiCo Consumer Experience has sent *** ******* an email and additional compensation has been mailed. 

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as the coupons arrive as they have not yet.

      Sincerely,

      ***** *******



       

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