Complaints

This profile includes complaints for DOWC Administration Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DOWC Administration Services, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DOWC Administration Services, LLC

  199 Pomeroy Rd 3rd Fl Parsippany, NJ 07054-3706

• 

  DOWC Administration Services, LLC

  14 Countryside Ln Ringwood, NJ 07456-2742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty with 1800warranty since June 2024. Every month a payment is auto deducted from my account to pay for the warranty. Under the warranty I can take my car to any repair facility for repairs with 0 deductible as long as the repair is under warranty. On March 5, 2025 I took my car to the Range Rover Dealership for a back up camera problem. The dealership did a 32 point inspection and stated the back up camera needs to be replaced, the valve pump, the valve cover, serpentine belt, air filers, and my transmission is pulling and a hard shift when changing gears. I was told everything was coverered excluding the serpentine belt and air filters. It took them 2 1/2 weeks to send a inspector out to confirm the repairs. Then I was told on 3/21/25 the inspector report was sent to the admin for approval. I have been calling and the service department from the repair facility has been calling for over a week now to get an update and each time we call, we are told it is pending admin approval then the analyst never calls me back despite sending emails for a call back and sending messages to him when I call. My car will now be at the repair facility for a month this week and still no update, but each month payment is taken out for my warranty. If the services are covererd under the warranty then why is it taking them this long for approval? I want my car fixed as promised.

  Business Response

  Date: 04/02/2025

  Customer's claim was approved on March 31, 2025.  

  Customer Answer

  Date: 04/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* ********

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended Car warranty cancelled on 7/17/24. Notified warranty provider to cancel warranty and remit refund to our new address (*******************************). Numerous attempts to resolve this matter have not been successful. Refund of $ ***** is owed to me per a customer service employee of ****.

  Business Response

  Date: 10/08/2024

  We have reached an amicable resolution with the consumer.  

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a unique situation I have a level 3 extended warranty which I can't get service because the dealer who offered me the contract is no longer in ***************************.. and per contract I can only see the dealerships repair shop.. dowc claims their info is updated and the dealership is i fact in buisness and that they moved .. but I advised them the new owners are now called LUXURY AUTO COLLETORS.. and they are using the same phone lines...and the same employees and they have no affliction with PARKWOOD..I only ask we come to some type of agreement since dowc has already been paid by the dealer (warranty contract) at time of signing...this is not your normal occurrence.. and expect to be compensated ..

  Business Response

  Date: 08/22/2024

  DOWC Administration Services, LLC (DOWC) serves as administrator of vehicle service contracts and other products offered by dealers in connection with the sale of new and used vehicles.  As such, DOWC is responsible for processing claims and providing other administrative services in connection with such products. 
  
  The Customer purchased a vehicle service contract number DOW252087 (Contract) from a motor vehicle dealership (Selling Dealer) (redacted version of Contract attached) DOWC only serves as administrator of the contract meaning its only obligation is to review and process claims and cancels. DOWC does not have any financial obligation in the Contract. All obligations and liabilities for repairs covered by this service contract are those of the Provider and not the Administrator which administers this service contract for the Provider, See attached Contract at Page 2.  As expressly stated in the Contract, the Selling Dealer is the obligor for the payment of claims and cancels. 
  
  On or about January 31, 2024, Customer filed a claim related to the sunroof in the covered vehicle. He was informed that the claim was partially covered. As per the contract, the selling dealer (Provider) is the entity that pays out claims. Provider is defined as the Selling Dealer. 
  
  DOWCs only obligation to review and process the claim was fulfilled. The Customer was informed to contact the Selling Dealer to have the repair completed. We respectfully request that BBB close the complaint and remove the Customers review. 

  Customer Answer

  Date: 08/25/2024

  
  Complaint: 22169873
  
  I am rejecting this response because theres no resolution to my request..the warranty company has been paid in full via. the dealer which I'm am to report too is no longer in buisness and the warranty company does not has updated info stating the dealer is no longer in business... how can I get a claim approved if there's no shop to diagnose the issue I'm currently having . imo the contract should be voided and monies should be refunded... or allow me to have the car diagnose to see if my contact  cover said issue 

  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOWC has not provided written or email proof of the denial. DOWC denied my claim presented for a new engine through my dealer. The engine replacement is estimated to cost $5,800. Rt44 ******* (my repair shop), indicated they denied my claim before I submitted all maintenance documents.

  Business Response

  Date: 08/12/2024

  DOWC Administration Services, LLC (DOWC) serves as administrator of vehicle service contracts and other products offered by dealers in connection with the sale of new and used vehicles.  As such, DOWC is responsible for processing claims and providing other administrative services in connection with such products. 
  
  Customer purchased *************** Contract #DOW173569 on August 8, 2020, and accepted the terms of the?Contract. Please see a true and accurate copy of the Contract attached. On August 6, 2024, Customer entered a claim for three (3) ignition coils to correct engine misfires which was approved by DOWC. On August 7, 2024, the Customer added an Engine replacement to the claim. The Contract terms require the customer to maintain the vehicle according to the manufacturers specifications. 
  
  In section 4 of the contract What this Service Contract Does Not Cover paragraph 9, it states For a Breakdown if Your maintenance obligations under this Service Contract have not been satisfied and/or maintenance as recommended by the manufacture has not been performed... The customer exceeded the manufacturer's mileage interval for oil & filter changes multiple times, which would have most definitely contributed to the internal engine failure. Therefore, **** has denied the customers' claim to replace the engine, in accordance with the plain language of the contract. Thus, DOWC requests that the BBB find the claim unfounded and remove the complaint. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i've been trying to get my money back for a cancelled warranty since 02/28/2024. nothing but the run around emails phone call i'm tired of waiting. They keep telling me a sipervisor is going to call ,email no response

  Business Response

  Date: 08/06/2024

  DOWC Administration Services, LLC (DOWC) serves as the third-party administrator of vehicle service contracts and other products offered by administrators and motor vehicle dealers in connection with the sale of new and used vehicles.  As such, DOWC processes claims and provides other administrative services in connection with such products. Regarding the contract the Customer purchased, DOWC was not obligated for any payments due to the Customer nor did it have a direct ********************** role.  *********** was a third-party administrator for contracts and claims.  DOWC is not a party at all to this service contract. 
  
  Upon the Customers request, **** contacted the administrator and provider of the contract.  **** learned that the Customer was contacted by the administrator on four separate occasions so the refund could be sent. They have yet to receive a response from the customer. DOWC has met all its obligations with the administrator and provider and the delay in the refund is attributable to the Customers failure to respond to numerous communications.   
  
  Because DOWC has not obligations to the Customer and all the obligations to the provider have been met, we respectfully request that the BBB closed the complaint and remove the Customers review. 

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAID FOR EXTENDED WARRANTY. COMPANY REFUSE TO APPROVE CLAIM STATING THAT THEY HAVE NO MONEY IN ESCROW TO PAY MY CLAIM.

  Business Response

  Date: 04/01/2024

  DOWC Administration Services ("DOWC") only administers claims for vehicle service contracts (VSCs) that the customer purchased from a motor vehicle **************************.  The customer did not purchase a **********************, he purchased a vehicle service contract that has terms and conditions.   

  DOWC in administering the claim advised the obligated party of its decision.  Subsequently, the obligated party resolved the issue with the consumer.  

   

  Customer Answer

  Date: 04/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with DOWC, my vehicles warranty administrator due to having engine failure. I was urged to purchase this warranty when buying my used 2018 *** 430i from a local resale lot. I began experiencing vehicle issues when I recently received an engine coolant is low, top off notification from my vehicle. I immediately added coolant in response. Upon doing so I noticed the vehicle wouldnt hold any of the coolant and it immediately exited from the bottom of my vehicle. From that point I parked my car then took it to a local *** specialist car shop. Upon filing the claim it was explained to me that for a decision to be made, a contractor is sent to do an inspection of the vehicle for more details. I was told company policy states that a decision on the claim would be made by administration within ***** hours post inspection I was constantly assured that I had a very good bumper to bumper warranty that should assist in this unfortunate time. Its been nearly a month post inspection, Ive called daily for an update and received no type of update, was told I couldnt speak to a supervisor and went from being reassured that the claim would be approved to being told that theres a high chance itll be denied. While I appreciate the gesture in this situation and would never want to come off as ungrateful, at what point does a good gesture become overall bad business? Its been so long Ive been without my vehicle that Ive paid $1,000+ in transportation fees on top of paying my vehicles car note and cant afford this any longer. I dont have the high repair cost needed on hand but at this point I could of financed the repairs, received my car back within 2 days, over 3 weeks ago and the amount of money I have had to put into transportation to and from work could have been put towards the repairs. This entire process has been negligent and extremely wasteful of money I do not have

  Business Response

  Date: 02/26/2024

  Thank you for the opportunity to respond to the customers concerns. We've reached out to the customer and this issue has been resolved.  

  Customer Answer

  Date: 02/26/2024

  
  
  Better Business Bureau:Could this complaint be cancelled? The warranty company reached out and approved the claim. If this case could not be posted to the **** BBB site, Id appreciate it. Please let me know if there are any questions.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a lifetime powertrain warranty on our used vehicle (from a local dealership) through this company. We kept flawless maintenance on our automobile the last 2.5 years we have owned it. We had detailed records to show our oil changes etc, to them in a timeline manner so they sent an adjuster to check out the car which was in need of a whole new engine according to the **************, my spouse and I own this car together and my father in law has a garage and has been a well known mechanic for over 30 years now, but with limited space at his facility, we dont often ask to do anything at his shop except the occasional oil change bc he always had the right oil and filters on hand and he always lets us use the bay bc it is a quick procedure. Records of these things are usually kept in all situations, and maybe half the time for family members. However, the co owner of the business kept any and all records and he sold his half of the facility after he was diagnosed with a terminal issue a few months ago, leaving those specific records unavailable. Still, we have the company pages and pages showing everything except oil and filter receipts bc we didnt always buy it, dad would give it to us out of his stock and it was never a big deal. That said, this company claimed sludge in our engine which is almost impossible given our maintenance history. So now were out our car, over $16000 left to pay on the car thats now junk, and its wrong. I know they see liars and scum who try and get free things all the time who scam them etc. but were not those people. Im devastated, and with systolic heart failure and a 2 YO (we both have regular doctor visits in ****** and we live in the area of ******* **, now my health is going to go without maintenance- all thanks to them. Its wrong.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHEN I PURCHESED MY VHIACLE I WAS PUSHED TO PURCHASE A WARRENTY AND I WAS TOLD IT COULD CANCELLED AT ANY TIME. NOW WHEN I CONTACTED THE DEALER TO CANCEL THE WARRENTY THEY TOLD ME I COULD CANCEL IT ONLY WITHIN 10 DAYS

  Business Response

  Date: 11/15/2023

  DOWC Administration Services, LLC ("DOWC") is the administrator of vehicle service contracts.  The vehicle service contract sold to the Consumer obligated the selling dealer to repairs, refunds, etc.  As the Administrator, DOWC's only role is to review claims and process refunds.  The refund obligation rests with the selling dealer.  With regard to this Consumer, **** contacted the selling dealer and the Consumer's issue was resolved.  Thank you for the opportunity to respond.

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Additionally, a representative from the company contacted me this morning and conveyed that I should anticipate a refund check to be issued to the finance company within the next two weeks. I am pleased to confirm that this resolution is satisfactory to me.

  Regards,
  
  *******************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the extended warranty for my 2017 **** escape when I purchased it last year, that way if something major happened I would be able to get my car fixed In July 2023 my car began acting up. I took it to my local **** dealership to have it looked at One issue was with purge valve in the fuel system which wasn't covered by the warranty but the other issue was the torque converter in the transmission which was covered this was on 07/11/23 it took the dealership a week to even hear from dowc only to find out that they needed to send an inspector because of the cost. Almost 2 weeks go by and no inspector shows up and the dealership cant get an explanation other one should be coming So they gave me the info to call Come to find out the inspector is 3rd party company they hire and the first one refused to send one. SO on 07/19/23 they contacted another company and told me it would be ***** hours that someone would be there no one showed until a week later then once the inspector approved it we had to wait for admin approval which despite me and the dealership calling everyday was it was never given and they had to override the admin 07/27-28/23 finally approved it so on 08/01/23 I was able to get approved for a rental at 35 a day for 5 days well where they set up the rental that didn't even cover all charges so I had to pay almost $200 out of pocket there so I contacted the dealership to find out when my vehicle would be ready and was told it wouldnt be ready till the end of the month 08/31/23 because of the delay with getting approval my vehicle had been moved to the back of the que so I contacted dowc to see if they would extend the rental because of them taking so long to approve everything and was told again that admin would have to approve it so I extended the rental my self paying out of pocket nearly $400 altogether when I called last week 08/07/23 I was basically told since they havent responded that was my answer **** has been extremely negligent in this

  Business Response

  Date: 08/15/2023

  DOWC Administration Services ("****") is an administrator of finance and insurance products.  One of those products is a vehicle service contract that motor vehicle dealers offer to consumers for covered mechanical repairs under their respective contract.  **** only administers claims filed under the contracts sold by the motor vehicle dealers.  In doing so, it reviews the alleged repair against the language in the vehicle service contract, thus administering the claim.  ****************** filed a claim for repair with **** and in turn, **** administered the claim in accordance with the language in the vehicle service contract.  That language expressly provides for five days of rental car coverage during the time that the vehicle is in the repair facility.  After ****************** contacted **** for additional rental car coverage, **** elevated the request to the provider of the coverage for approval.  In the interim, ****************** filed this claim with the BBB.  Nevertheless, the claim was approved for the additional time the car was as the repair facility and for which ****************** rented the vehicle.  ****'s claims department has contacted ****************** to inform her of the approval and advised of the refund process.

  Thank you for the opportunity to respond and this matter should be marked as resolved.