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Business Profile

Computer Software

ShareFile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for ShareFile's headquarters and its corporate-owned locations. To view all corporate locations, see

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ShareFile has 2 locations, listed below.

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    • ShareFile

      621 Hillsborough St. Ste 702 Raleigh, NC 27603

    • ShareFile

      120 S West St Raleigh, NC 27603-1834

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a user of **********************, a cloud storage company. My billing date is February 12th of each year. In December 2024, my company decided to discontinue using ShareFile. Consequently, I ceased using the service before February 12th, and I expected ShareFile to either send me a renewal notice, restrict my account, or take some action to indicate that renewal was due. However, ShareFile did not notify me, nor did they restrict any features or my account. Instead, they directly charged my credit card on February 13th, 2025. I requested a refund, and after multiple contacts with their customer service, they concluded that a refund was not possible due to their internal policy. However, I was not provided with any clear terms and conditions prior to this, and I believe that charging my credit card without prior notice violates consumer rights. Therefore, I would appreciate it if you could assist me in communicating with them to obtain a refund. Thank you very much! Note: ShareFile was formerly a subsidiary of ******, so its billing templates are from ******.

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled service through their portal however, apparently cancellation didn't take effect. In early 2024 I started receiving collection emails and calls stating that my plan had auto-renewed in early 2023 and that I had an open balance with them. I never received a renewal notice and never received an invoice prior to the collection communication. After spending days and days arguing with their accounting department, I finally paid the 2023 invoice to make them go away, however the link the *** sent me to pay was apparently for 2024 service. Fast forward to now and I've started receiving collection calls again saying that 2023 is still open. They still NEVER provided renewal notices, nor renewal invoices in advance of the renewal occurring for 2023 or 2024. I canceled service with them through their portal, verbally, and through email and yet they continue to bill.

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I endeavoured multiple times to pay their annual invoice by Mastercard. Despite the fact that this credit card works with EVERY OTHER VENDOR, it didnt work with ShareFile. Eventually I gave up and cancelled the account and switched to another provider. I advised them that this was what I was doing I spoke with multiple people at ShareFile and also emailed with multiple people. One hand doesnt know what the other hand is doing there.Since the, Ive been getting unpaid bill notices and now Im receiving collection emails. *** spent HOURS of my valuable time going over the same story over and over with different idiots I deserve a medal for dealing with this company and compensation for my time. Their service is anything but cheap and cancelling is an absolute NIGHTMARE. Stay away! Use Dropbox or any number of alternatives.

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. On August 14, 2023 we renewed our annual subscription for unlimited data storage valid to August 14, ****. 2. On October 5, 2023, we were notified that the company changed their plans from unlimited to 1TB and promptly cancelled our account. 3. We were forced to pay and additional $1600 USD just to be able to retrieve our data. 4. I am seeking refund for annual subscription and refund of $1600 forced payment for our data.

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