Business Profile
Auto Lube
Take 5 Oil ChangeHeadquarters
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Reviews
This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.81/5 stars
Average of 258 Customer Reviews
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Review fromS. P
Date: 02/25/2025
1 starS. P
Date: 02/25/2025
This is what happened to my mother. She was 84 years old and had trouble walking, even with a cane. She was on fixed income, and took her 10-year-old car to Take 5 #*** (*******) for an inspection on 08/13/2024. She got there right when they opened, and they had her wait about 30 minutes. They took the car for inspection and had it idling for OVER AN HOUR. The *** told her the car passed inspection with no issues, but he was having issues working with the computer (presumably to transmit the data to the State of Texas) and ultimately told my mother that he needed his managers help and he wasnt there yet so she should come back later that day. Again, hes asking an 84-year-old with walking issues after ridiculous wait to come back after having her older car run for over an hour. He gave her the inspection paperwork, but it was marked as failed because it still needed to be successfully submitted/uploaded to the computer. My mother had paid the $25.50 for this non-completed service. My mother then went to her usual place, ********, which is the dealership where the car was bought in 2014. They took care of her as they usually do but in the end she wound up paying for an inspection twice because Take 5 didnt complete the job. All Im asking is for the $25.50 to be reversed on the Amex card. I have called multiple times, emailed the location and corporate office in ********, **. I have yet to hear back. My mother has since passed away. Take 5 doesn't deserve anyone's patronage. Would leave 0 stars if I could.Take 5 Oil Change
Date: 02/26/2025
Good afternoon. We're sorry you had a negative experience with us. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at ************** or ********************************************************************. This team can help submit a claim for you regarding the service issue. I hope we can leave a better impression after our **************** team assists you!Review fromRobert F
Date: 02/18/2025
1 starGot oil change at Take 5 on my *** before I left town for a few months. Son called and said car was leaking small amount of oil on garage floor placed mat under car. Returned to town and took car back to Take 5. There was one franchise closer to me so I went to see if they could check for a small leak. They reported that filter looked OK but thought the o ring might be leaking around drain plug- however they couldn't fix because they didn't do the oil change. So drove to Take 5 where oil was changed and told them the situation. They looked at it - had me *** the engine - said there wasn't a problem - just "excess oil"- whatever that is . Drove home and parked over mat. Next morning more oil drops on mat. Sent complaint to Take 5 customer relations. They put me in touch with the company that handles claims. Spoke with them and communicated that all I wanted was my leak to be fixed or a refund on the oil change. But I'd already waited about 2 more weeks to have response from Take 5 so I took car to *** to get my oil changed. They changed oil and filter for under $70 and when I returned car home and left on mat - surprise,surprise,no oil drops. Sent documentation and comments to Take 5 claims company. - I was told they would deny my claim because I hadn't conclusively proved Take 5 had caused leak. Not sure which is worse at Take 5 - their inability to properly change oil or their inabilty to provide any reasonable response to a customer complaint. Good , fast,cheap usually you can get 2 of those but with Take 5 you're lucky if you get one because they ain't good , they ain't cheap but if you're lucky it might be over quicky.Review fromRobert L
Date: 02/12/2025
5 starsRobert L
Date: 02/12/2025
This was a great experience at Take 5 in *********, **. Both **** and **** were able to get me in and out quickly, and they were professional, friendly, and efficient. Before completing any work, they explained what they were doing and showed me what they were taking out and what they were putting in. I definitely will return for future service.Take 5 Oil Change
Date: 02/14/2025
******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromBruce H
Date: 02/12/2025
5 starsBruce H
Date: 02/12/2025
Fast and dependable service! My car's battery has stopped working! These friendly gentlemen charged up my battery and I was great to go!!!! Cudos!!! Showed me my dirty, outside air filter and I replaced it!Take 5 Oil Change
Date: 02/13/2025
*****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromMarcy M
Date: 02/10/2025
5 starsMarcy M
Date: 02/10/2025
Take 5 was so amazing to me when I came in. They even told me my oil wasn't really bad enough for an oil change and said it was my choice. I opted to go ahead and get the oil change. I had my dog with me and they were all so friendly to my pup and to me. They offered me water and opened a new bay to help things go faster. The guys were funny and we're having a great time while they worked. Truly a great experience that I didn't expect. Oh and they also fixed my splash guard underneath at no charge!! It was missing a s**** I will always take my vehicles here!Take 5 Oil Change
Date: 02/11/2025
*****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromRichard I
Date: 02/08/2025
5 starsRichard I
Date: 02/08/2025
I don't see how it's possible to have an F rating. I have been here twice, each time has been exceptional! These younger generations of gard working individuals need to be recognized! Kailey was professional, and outstanding. Her coworker, just as exceptional! ********** location. Front of Lowes.Take 5 Oil Change
Date: 02/10/2025
*******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromJayden B
Date: 02/04/2025
1 starI would try another oil change company that takes care of their customers. Went in for an oil ********************** and they tightened my pan nut to tight, no worries. Went to go get a new oil change and it was so tight the treads got stripped, again no worries. After providing documentation they not only denied my claim but also told me it was the other companies fault even though the customer service representative I spoke with completely understood and was upfront about how the claim would go. Will never go to take 5 again after this. Never once asked for anything unreasonable just wanted my pan fixed and the oil that Im paying out of pocket for to be reimbursed.Review fromSean D
Date: 02/04/2025
5 starsSean D
Date: 02/04/2025
I wanted to take moment from my very busy schedule to give Kudos to your team at Take 5 #***. My wife went into the location about a month ago and had a great experience. She raved about their kindness, professionalism, and knowledge. Based on that information I took my work truck there to get an oil change on Saturday February 1st. They were quite busy when we stopped. DJ and Daimian handled the stress of it perfectly! They communicated very well the wait time and worked efficiently and quickly to get us all through. When it was my turn they still took the time to make sure I got the correct products for my vehicle. I have run sales teams most of my life and they executed their upsell in the exact manner that I would train them if it was my team. Kudos to the team and big kudos to the franchisor or Regional that is in charge of that location. Thank you! I will be telling all my peers that Take 5 is the place to go for our oil change needs. ****Take 5 Oil Change
Date: 02/05/2025
****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromLindsey T
Date: 02/04/2025
5 starsLindsey T
Date: 02/04/2025
The service I receive every time I visit the *********, ** location is outstanding. Every employee is polite and takes the time to explain each step of the process. Ive been to other places where I felt like I was bothering the staff, but not here. You can tell they enjoy their jobs, and their enthusiasm reflects in their work. As an HR manager, I seek to hire employees like these, but its rare to find such dedication.Take 5 Oil Change
Date: 02/05/2025
*******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review fromJudith C
Date: 01/31/2025
5 starsJudith C
Date: 01/31/2025
Take 5 Luling is the kind of place where you want to get your vehicle. ****** the manager is very professional, friendly, courteous, and always has a smile on his face. The moment you drive up you are welcomed with a bottle of water. They get you in there and out super fast. I won't bring my vehicle anywhere else.Take 5 Oil Change
Date: 02/03/2025
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!
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