Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #150

  876 Wooster Rd N Norton, OH 44203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During July of 2024, I had my oil changed and fluids topped off at the Take5 location at ******************************* Over the course of the intervening months, the subtly, then eventually obviously clicking at idle. My mechanic has tracked down the sound and found that the cam shaft follower has broken off and done damage to the engine. After speaking with the mechanic, I asked what the source of the issue might be as the car had otherwise run perfectly previously, and suggested that the most likely scenario would be if the incorrect weight or incorrect oil (something not specifically formulated for the vehicle) was likely added at the last oil change and valve train was under additional stress from the moment I left the Take 5. Mechanic mentioned that he is aware of ongoing issues with Take 5 *************** this point, the engine will require either replacement or rebuild and the party responsible for adding incorrect oil needs to make right.

  Business Response

  Date: 04/01/2025

  Good morning, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Thank you, 

  Customer Answer

  Date: 04/02/2025

   
  I am temporarily rejecting this response because the action of Take5 so far is to open an inquiry and request my VIN. I am so far very pleased at the pace of the response, but do not yet consider the response "satisfactory" because I don't know what it is.

  VIN: *****************

  
  

  Business Response

  Date: 04/02/2025

  Hello,

  Thank you for providing that VIN number. I have searched our invoices and do not see an invoice with your vehicle from the date of July 2024 like you stated. Do you happen to still have a copy of that invoice?

  Thank you, 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date is 01/03/2024 $86.99 Oil change I want a refund for the wrong type of oil being put into my car Business has not tried at all theyve only been giving me the run around, Ive called and called only to receive unhelpful responses such as call the corporate office just for the number to not work and they only do refunds in person but I dont live around the take 5 I originally went to so that isnt an option for me

  Business Response

  Date: 03/27/2025

  Hello,

  I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-040573. I want to confirm that this is in reference to an oil change from 1/3/2024. 

  Thank you, 

  Customer Answer

  Date: 03/28/2025

   
  I am rejecting this response because:
  
  sounds good, Ill be in touch. I look forward to hearing your response 
  

  Business Response

  Date: 04/01/2025

  Good morning, 

  Thank you. As soon as I have the information for the team that will be over the claim, I will email it here and to your email address that you provided on this complaint. 

  Thank you, 

  Customer Answer

  Date: 04/04/2025

   
  ***** that

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* worker took my company box truck in for an oil change and inspection. After paying for the oil change my engine locked up, there was coolant found in my oil. Had to pay 500 dollars to have it towed of the property due to commercial equipment placed inside. I have not had the time or funding to have the truck looked at yet for further detail damages yet.

  Business Response

  Date: 03/27/2025

  Hello,

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I see that you were able to file a claim with our **************** team over the phone and get a claim going. The claim is currently being reviewed by the Claims Team. Please reach out to them for the newest update or information that you need. Here is their contact information. 

  Fleet Response **************

  Case Number: 1551706

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my new truck to get my oil changed in filter was not put on right the oli was leaking out my engine has to be replaced. Its been in the garage for three weeks and take five is being a nightmare no one can get hold of them there no direct number to get in contact with them my truck is 2025 it 3 mo old

  Business Response

  Date: 03/27/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Thank you, 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: January 21, 2025 Amount of Complementary: Approximately $90 (for oil change service) Amount Paid out of pocket for transport: $254.49 Business Commitment: Take 5 Oil Change was expected to perform a quick oil change while the customer remained in the vehicle.Nature of Dispute:During the oil change, a metal hose was accidentally dropped inside the engine, turning a routine service into a prolonged issue.Take 5 Oil Change attempted to fix the problem but ultimately decided to tow the car to a dealership (****** *******) for resolution.Fleet Response, a third-party company, was involved in handling the vehicles transportation and repairs.Miscommunication occurred between Take 5 Oil Change, Fleet Response, and ****** *******, resulting in delays, a lack of clear updates, and the vehicle being started despite prior warnings about the metal hose inside the engine.The customer was left without a vehicle for several days and had to arrange and pay for a rental car due to unclear guidance from Fleet Response.Despite repeated efforts to obtain information, the customer has not received clear updates on the vehicles condition and safety.Resolution Attempts by the Business:Take 5 Oil Change provided a complimentary service and covered **** rides initially.Fleet Response offered a rental car belatedly but failed to provide clear communication about the repair status.The dealership has been unresponsive and unclear on whether the car has been properly diagnosed.Advertising Concerns:Take 5 Oil Change was chosen based on positive reviews and advertised claims of a quick and convenient service.Current Status:The customer remains without a clear understanding of their vehicles condition and is experiencing significant stress due to the lack of resolution.They are seeking legal assistance to navigate the situation and determine next steps.

  Business Response

  Date: 04/01/2025

  Good morning, 

  We do apologize for the delay in getting this claim fully processed and dealt with. Please reach out to the Fleet Response team as they will be the main point of contact for you and the customer throughout the claim. It seems that our team tried to call the dealership to get clarity on their diagnosis but did not get in touch with the contact person, ****. They are currently waiting on some photo documentation from **** at the dealership. 

  Thank you, 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday February 27th, 2025 my car had the oil changed at the Take 5 store, *************************************. Technician ***** worked on the car. Only the oil change was requested, but they checked the radiator coolant and apparently topped it off with fluid. My grand-daughter was driving the car home and it over-heated and the engine started smoking. It was immediately pulled over into a parking lot and stopped. Lifting the hood, it was soon determined that the radiator cap was not put back on and there was no fluid left. She immediately called me and then called the Take 5 store. The technician ****** drove to her location and determined he did not put the radiator cap back on. It was found wedged down in the engine compartment. He then put the radiator cap back on, without adding any radiator fluid or any liquid at all. He instructed her to drive it back to the store where he would fix the issue. My granddaughter said the temperature gauge was all the way in the red hot zone when she arrived. ****** then performed a flush and fill of the radiator and sent her home.A few days later, she noted it was driving poorly and not starting well, struggling to drive, and had hard engine shaking. I was out of town so I instructed her to not drive it any longer until I returned. The car was taken to ********* to be checked and they determined the overheating caused engine issues. The engine had cranking and starting issues. There was very low compression and it needed to be overhauled at an engine shop.I would like for the engine to be repaired or replace the ruined engine, as it was in great condition and had excellent maintenance records and still had *******+ miles left on it.

  Business Response

  Date: 03/26/2025

  Good evening, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please feel free to email this information to ********************************************************************

  Thank you, 

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because:

  i am replying to the response  

  The car's VIN is *****************,  License ******* TX

  I already submitted the full request to the given support email with the full information on monday march 24th

   

  thanks

  ****** ****

  
  

  Business Response

  Date: 03/27/2025

  Hello, 

  I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days.Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-040572

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did the oil change when installing the splash shield under the car over torqued and ripped the bumper where it bolts to causing it to come loose 2 days later. Called and 7 days later called back and said the cameras showed it was installed correctly and doubled checked. They used a hand impact to install **** specs are to hand tighten. This is going to cost me a new bumper and splash shield. Will never do business again.

  Business Response

  Date: 03/26/2025

  Good evening, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Thank you, 

  Customer Answer

  Date: 03/27/2025

  They want my vin number to start a claim a claim was started and rejected. See attached picture for vin and claim number I wrote on the top of page.

  Business Response

  Date: 03/27/2025

  Hello,

  Apologies. The claim was under a different name and contact information. The claim was sent to our Third Party Claims Team who has denied the claim with the evidence they have. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information./

  Thank you, 

  Customer Answer

  Date: 03/28/2025

   
  I am rejecting this response because: they used power tools on bolts that are only torque specified to 7flb. The car was just purchased 2 days before the oil change and inspection done by my friend at a **** dealer. The bumper had no damage or loose splash *******.  I would like to see the video of them using a hand tool on the bolts my girlfriend heard the impact when they reinstalled the part.
  
  

  Business Response

  Date: 04/01/2025

  Good morning, 

  If you would like to obtain the video footage, you will need to go through the proper channels to do so. You will need to have a subpoena request for that video footage since shops do not just hand it over to customers, or anyone without the proper documentation. 

  Thank you, 

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On january 23rd, 2024 I had gotten an oil change at take 5. On February 24, *********************************************************************** the estimate the main issue that caused my engine to seize was because of a lack of oil. Completely dry. The mechanic stated the drain plug is missing its gasket and was not set properly. As stated in the receipt given at take 5 there were no known leaks. Ive only been getting oil change services here and no one has been under my car to do anything else. My mileage is still way under the **** for a new oil change. Fleet response has been dragging their feet asking for impertinent information..

  Business Response

  Date: 03/26/2025

  Good evening, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Your claim has been assigned. Please reach out to the team for the updated status of your claim. Here is the information you need. 

  Fleet Response **************

  Case Number: 1545173

  Customer Answer

  Date: 03/31/2025

   
  I am rejecting this response because:
  My claim has not been resolved.
  it has been over a month since filing the initial claim. My employment depends on my transportation availability. During this wait I am unable to work.

  Business Response

  Date: 04/01/2025

  Good morning, 

  I do apologize for the delay. The claim is currently pending review. Once the decision has been made, that will be communicated with you. 

  Best, 

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hola muy buenas tardes el motivo de la queja es porque esta empr*** yo me present hacerle un cambio de aceite a mi vehculo y esta empr***resulta que me hizo el cambio pero me ofreci un servicio adicional que es un cambio de refrigerante yo consult primero el precio porque yo no **** mucho dinero yo slo andaba con $100 Resulta que la persona que me atendi me dijo que vala $20 a la que yo acced a hacerle el cambio del refrigerante es la primera vez yo utilizo este servicio ac en este pas por lo que en realidad pues me siento perjudicado porque primero me dieron un precio luego me dijeron otro precio al cual pues yo tuve inconvenientes a la hora de pagar porque yo slo contaba con $100 en mi tarjeta Pero el problema no fue tan corto fue ms ***** ya que resulta que ellos le tomaron fotos a mis documentos para que yo pudiera irme y regr***r a pagar me pusieron una fecha lmite un da que fue el da sbado porque porque yo se Los se los ped de *** manera ya que pues ellos fueron los del error y para que yo no me fuera sin pagar ellos le tomaron las fotos a mis documentos nmero de placa de mi vehculo y mi nombre completo verdad ellos lo obtuvieron la verdad que me siento preocupado por la informacin que ellos vayan a utilizar en un futuro mi documentacin ya que pues yo cuento con las evidencias de qu yo ya les cancele pero estoy preocupado porque ellos le tomaron fotos a mis documentos y prcticamente pues fui tratado mal ya que pues ellos se molestaron demasiado porque ellos dicen que nunca me dijeron ese precio yo no estoy no soy una persona que me gustan los problemas yo s perfectamente bien si una persona me dice vale esto yo s si cuento con ese dinero para yo poderlo pagarles agradecera su ayuda para que ellos no vayan a mal utilizar mis documentos en un futuro

  Business Response

  Date: 03/27/2025

  **********,
  
  Podra indicarme qu tienda visit para poder hablar con el gerente de distrito y asegurarme de que se destruya toda la documentacin? Le pido disculpas por las preocupaciones que tiene con las fotos de informacin personal. No deberan haberlas tomado y me asegurar de que esto se solucione.
  
  Gracias.

  Business Response

  Date: 03/27/2025

  Buenas tardes,He hablado con el gerente de distrito y me asegura que toda la documentacin o fotos de su informacin sern destruidas. Solo conservaremos lo que tenemos archivado de sus facturas de cambio de aceite.

  "Good afternoon. I have spoken to the District Manager and he assures me that all documentation or pictures of your information will be destoyed. The only thing we will have is what we have on file for your oil change invoices."
  

   

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2025 , I took my car to Take 5 across the street from my house, it took longer than normal. It was close to closing time and the guys were fooling around. I left and went across the street ,then home. I was home for a little while then went back out. My car engine light came on and it start** smoking. I call** the house and found out there was oil all over the drive way where my car had been. I had it toward to a mechanic for $100. I went back to take five in the morning the manager help** me fill out a claim foam. The manager watch** the video. A seal had been left off when they did the oil change. The insurance company took weeks to get back to me . They sent an email saying they were liable . They reach** out to the mechanic and got some estimates . They came back and said it was going to be too much to fix . They said they would send the lean company 9200 which is less than I owe. I can not even find a like car at that price. They told me this last W**nesday March ******* and said we had till March 21st to take everything out of the vehicle and they would come get it. I call** Take 5 corporate office , they promis** the district manage would call but never did. I ask** If I ne** ** to get another estimate .I just had my breaks fix** and the car paint** ********************** said I could take them to small claims court.I just want my car fix** and reimburs** for my expenses.

  Business Response

  Date: 03/26/2025

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. It seems that the claim is pending review for the final amount of this claim. I will also reach out to the District Manager and ask that they give you a call per your request. 

  Thank you, 

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because:
  They have been saying the district manager would call for over a week and she does not call . The lady from the insurance said our only option was to let them pay the 9200 to the lean company and that they would take the car . And then I would be responsible for any balance left on the vehicle that was totaled and I would just have to get a new car. 
  

  Business Response

  Date: 04/01/2025

  Good morning, 

  I do apologize this is not the outcome you were looking for. If you believe this needs to be reviewed again for the total cost of the claim, please reach out to the team and ask for a supervisor over the claim to reevaluate. 

  Thank you, 

  Customer Answer

  Date: 04/04/2025

   
  I am rejecting this response because:
  Doesnt add up and its a loss for me either way.