Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 ****** Impreza to Take 5 for an engine and differential oil change at noon on April 4. I attempted to drive the serviced car to *********** at 4 p.m. on the same day. About 20 minutes into the journey, the vehicle began to jolt aggressively, and the engine emitted loud whining and grinding noises. I pulled over and tried to call Take 5. The shop and corporate numbers were non-operational because they were full of messages. I had the car towed to my house, and on April 5, I took it back to Take 5. They were unable to identify the problem and performed the work again. They then instructed me to drive it, believing the issues would "work themselves out." I drove it around the block, as instructed. The car continued to make unusual noises, so I took it back again. The shop worker said he would file a claim for me, but he didn't. I had to wait 5 hours on the phone to make the claim. I received notice that my claim was active 6 days after Take 5 first worked on my car. The Take 5 representative informed me that it would take a further 5-7 days for someone to contact me and could make no promises or guarantees regarding rental car replacement or the costs I've already incurred. I called to complain and was stonewalled. I will be without a car for up to 2 weeks and possibly longer, which is unacceptable. I have a job, a life, and commitments to meet. I cannot work without my car. It's disgraceful that the company can behave like this.

  Business Response

  Date: 04/11/2025

  Hello, 

  I do apologize for the delay. Please reach out to the team that has been assigned to your claim. They will have all the updated information and will be your main point of contact for the claim. Here is the information you need to reach out to them. 

  Fleet Response: **************

  Case Number: 1567544

  Customer Answer

  Date: 04/18/2025

   
  Thank you for your response.
  
  I am rejecting it at this time, as I would like to wait for the mechanics formal diagnosis. During an initial phone call on April 18, the mechanic suggested the front differential was the likely issue but noted that a definitive diagnosis had not yet been made. The vehicle remains in their care for further inspection.
  
  That said, I want to raise an important concern: the steps taken by Take 5 during my return visit on April 5th may have inadvertently obscured critical evidence of the original issue. Specifically, if the front differential was under filled during the April 4th servicean explanation that aligns with the vehicles aggressive jolting and grinding on the Interstateit will have likely been corrected during the second visit on April 5.
  
  That means the mechanic may not be able to identify exactly what caused the problem because the oil levels will appear normal. 
  
  However, I have a video recorded during that second visit. In it, a Take 5 employee acknowledges that the front differential was a little low when I returned the vehicle. This is a key admission that supports my claim that the original service likely caused the issue.
  
  Further, I want to highlight that the same employee instructed me to continue driving the vehicle, despite my clear explanation of the symptoms. I have since been advised by a certified mechanic that driving the car in that condition could have worsened the damagemaking this advice not only inappropriate but potentially harmful. That is also in the video. 
  
  I hope this additional context helps clarify why I believe further investigation is warranted and why I am maintaining my position. I have the video on my phone, but it's too big to attach here. I'm happy to send it on when requested. 
  
  Thank you for your time and attention to this matter.
  
  I hope this helps resolve my case. 
  
  Thank you.  
  

  Business Response

  Date: 04/21/2025

  Good afternoon, 

  If you have not already, any information that you are providing here for the claim, I would make sure you present it to the team over at Fleet Response. Any and all details will help them assess the claim properly. I do hope we can come to a resolution with you regarding this issue. 

  Best, 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were sharing our recent experience with Take 5 Oil Change at their **********, ** location. Today, while doing my routine oil change on our 2019 Chevrolet Equinoxas recommended by the cars maintenance schedule I found out just how badly they messed up the last service. On December 2, 2024, we went in for a simple oil change. What shouldve been a basic job turned into a major issue. The technician had over-tightened the oil filter well beyond the manufacturers recommended 1522 lb-ft, to the point where I physically could not remove it myself.This wasnt just a minor inconvenienceit completely prevented me from being able to maintain my own vehicle. I had to call in a professional, who ended up having to cut the oil filter off just to get it off the car. Even after cutting it, they struggled to get the top off because of how tight it was. The mechanic who came out said hes seen this issue before specifically from this locationand confirmed it was way over-tightened with no reason for it to be that tight. That entire process took three hours and cost us $208. At 11:40 this morning, I was told they would cover the cost. But later, I got a call from someone at the shop who was rude and completely dismissive. He told me theyre no longer willing to cover the costbecause I had touched the oil filter myself and hired someone else to remove it. But what other choice did I have? The filter was stuck, leaking, and this is our main, reliable vehicle. I couldnt just leave it like that Then they told me they wouldve only covered it if I had towed the vehicle to them and let them change the oil again. Even though they admitted over the phone that they were the last ones to do the oil changeand I have the paperwork and documentation to prove ittheyre still refusing to take responsibility.

  Business Response

  Date: 04/09/2025

  Good morning, 

  I apologize for the inconvenience you are experiencing with your vehicle. I was able to look up the claim that you filed with one of our **************** representatives. The claim was reviewed and a letter regarding the outcome/decision was emailed to you. Please review that letter and let us know if you have any other questions or concerns. Our **************** team will be able to help you the best they can with any questions you may have as well. 

  Thank you, 

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
   That is lie they have not emailed anything lieing again here all the emailed they  even responded to 

  Business Response

  Date: 04/11/2025

  Hello, 

  I have sent you a copy of that letter to the email that you provided on this complaint. 

  Thank you, 

  Customer Answer

  Date: 04/14/2025

  This is ****** ******. Im writing respectfully, but firmly, to reject your claim denial.
  
  You claimed I never contacted you, which is false. I called at 11:53 AM and again at 12:08 PM, before the mechanic arrived at 12:30 PM. I was told it was okay for the mechanic to complete the work and send the bill to you for reimbursement.
  
  Yet at 1:00 PM, I got a call saying the claim would be denied due to a lack of facts. That makes no sense. The mechanic didnt finish the job until 1:07 PM, and I didnt receive the invoice until 1:07 PM, sending it to you at 2:08 PM. You couldnt have reviewed all the facts before making your decision.
  
  Ive also emailed your office several times and received no response. I requested every service record on file for my vehicle, which Im entitled to by law, but you havent sent them. I also replied to your letter by email and never heard back.
  
  This isnt just about the $200+ I lost due to your error. It's about your negligence. My oil filter was overtightened well beyond specit had to be cut off and still barely came loose. Thats not acceptable and shows poor service.
  
  From ******** posts, its clear Im not the only one dealing with issues like this. Im speaking up to make sure others arent treated this way.
  
  I expect a proper response and a reassessment of my claim, based on the full facts.
  
  Sincerely,
  ****** ******
  

  Business Response

  Date: 04/15/2025

  Good morning, 

  Please reach out to the individual who wrote up the denial letter. They will be the ones to investigate the matter further and will review any new evidence or information regarding the claim. For the invoices, I can send you those invoices to your email as soon as I am done downloading all of the invoices I can find with your VIN. 

  Thank you, 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I went to Take 5 oil change for a routine oil change. Come 3/28/25 driving to work my car stalls and the engine is smoking. I have my car towed to a mechanic who tells me my engine blew due to my oil drain plug missing and all the oil draining out. The mechanic also tells me how he has had 2 other cars who have come to him with the SAME EXACT ISSUE AND WE ALL WENT TO TAKE 5. The district manager reached out to me telling me my claim was denied and if any other evidence were to arise to feel free to contact again. Well the only evidence he had was their video footage. I have since continued to try and contact take 5 and this district manager to provide evidence with no response. I am paying out of pocket for a rental, and am out a car because of them. No one else has touched my car except for take 5 for my last 3 oil changes and not only that but the technician that day did touch the drain plug and even said it outloud in the bay.

  Business Response

  Date: 04/08/2025

  Good morning, 

  I apologize for the issues you are experiencing and the poor communication from our teams. I have taken the extra information and the photos you provided and added it to your claim. I have also reached out to the District Manager and the Claims Team to alert them that new information has been added for them to review. 

  Thank you, 

  Customer Answer

  Date: 04/11/2025

   
  I am rejecting this response because:
  I have been waiting since 3/31 to hear anything back from the district manager. I called/emailed him that exact same day he called me with zero response still. This is getting ridiculous and since the number he put in his email to call him back at is not even a number in service. Im getting the run around for something I have no control over. What was supposed to be a simple oil change has turned into a nightmare. I would like this to be escalated to someone other than the district manager at this point or just another district manager as I cant even get as much as a simple response from him. 

  Business Response

  Date: 04/11/2025

  Hello,

  This claim has been reviewed by the Claims Team and the District Manager. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. There is also a recall on ******* and *** oil drain pan assemblies that your vehicle falls under. This added information is another reason for the claim to remain denied. 

  Thank you, 

  Customer Answer

  Date: 04/17/2025

  I am rejecting this response:

  This recall you are speaking of is not an actual recall. The *** did their investigation and it was deemed that it is not the workmanship of the vehicle itself but the workmanship of the people changing the oil. There is not an actual recall. My lawyer and I will be taking further action against your company. 

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *10/16/2024. routine oil change at take 5 Oil change. **********************************. Technician(******) stripped out the plug gasket while changing oil. No replacement part on site, so they told me to go find a replacement part at an auto parts store. Auto zone at 8495 *******( 2 mile drive) didn't have part. Auto Zone clerk at ***** *******(2.1 mile drive) looked up the correct part I needed, & I drove back to take 5(2 miles). Oil change was done. Never got an apology from Take 5 for not having the part . Never offered to call around to find a replacement part for me. My supposed 5 minute oil change turned into at least 45 minutes.... In the following weeks, I noticed a dinner size plate oil leak in my carport. After the holidays, I went back to Take 5 on a Saturday morning to let them know of the leak. ****** and another tech couldn't get the drain plug out. When I asked them what I was supposed to do, I was told ,"Go to a mechanic. I asked when the manager would be in, and was told around 1p.m. I went back around 2or 2;30 that same day and was told he got called to another shop.After that, the oil leak in the carport was spreading, and I put cardboard box down to protect the concrete. I didn't know what to do, as I was sick and tired of getting the poor service at take 5.3/5/25 Went to the briargrove car care( A reputable place) near my work. They said gasket was stripped, and the couldn't get it out . They said the only way to take care of the problem was to replace the lower engine oil pan. I should not have to pay $659 for Take 5s shoddy work. I also stopped at *********** on the way home from work that day. The owner there said that, yes, it would cost about $600 to replace the oil pan.

  Business Response

  Date: 04/08/2025

  Good morning, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-041460

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  I don't want to close the case until a satisfactory response has been received - payment  made to me for the oil pan repair. If I accept the response, I have no guarantee that I will receive the money needed for the repair. I appreciate them making a claim, and would hope that the end result is that i get the money for my repair.

  Business Response

  Date: 04/10/2025

  Good morning, 

  I completely understand. I will have our team reach out to you as soon as possible to work this claim with you and hope that we can come to a resolution to close out this complaint. 

  Thank you, 

  Customer Answer

  Date: 04/10/2025

   
  I am rejecting this response because I am not ready to close the case. Clicking the "accept  the response" says it will close the case. 
  
  

  Business Response

  Date: 04/11/2025

  Hello, 

  Please reach out to the team that is over the claim. They will have all the updated information for you and will be your main point of contact. Here is the information you need to contact them. 

  Fleet Response: ************** 

  Case Number: 1567740

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 28, 2025 oil was changed at Take 5 at ********************************************************************************. Later after this service my vehicle started driving differently and not shifting gears correctly when increasing speed. My vehicle was taken to ********** for diagnostic and Round *********** found that my vehicles intake housing broken and glued back together. The repair not covered under warranty due to damage not being from regular use or wear. cost $404.83 + tax. Since this oil change my vehicle has needed major repairs that are not attributable to normal use wear and tear.

  Business Response

  Date: 04/08/2025

  Good morning, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Thank you, 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, 2025 I drove into the Apopka Take 5 with my $25 off coupon trying to save a little bit of my money but ended up more in debt than I should have I just wanted a simple oil change and to change my air and cabin filter. I went out of town in the month of February so I kept the vehicle sitting for some time. March 7th was the last day I was ever able to use my vehicle because I found out my engine locked due to it being seized up. I was hesitant on reaching out because Ive never been through a situation like this before. The car has never had any type of issues, nor has the engine ever given me any type of problems before going to Take 5. I finally reached out a manager at the ****** location, I spoke with a manager named ****. **** at first offered to help me, even gave me his personal number so I can reach out whenever. But then I soon realized how much of a ***** he was too, **** reached out saying that he spoke to his district manager and was going to start a claim for my vehicle, he was going to reach back out in 3 days. 3 days past and I never heard from Gage again. The negligence to my car and to me is absurd considering the fact they are the ones who last touched my vehicle and put me into this situation. I had to hire a mechanic outside of the help from Take 5, Ive spent over $1,000 trying to fix this issue myself but I cannot do it anymore. Take 5 needs to be held responsible. I cannot come out of pocket for $5,000 for a new engine they broke. When the mechanic diagnosed my vehicle he noticed Take 5 didnt replace my oil filter and the oil they used was bad. It was not meant to be used for my vehicle. That was the ultimate reason as to why my engine seized and locked up. He also noticed that neither of my screws for cabin/air filter was attached. I was driving without it since I received service from Take 5 Apopka. I need assistance, I need help. Ive started contacting lawyers since nobody wants to help. Why start a claim to not help?

  Business Response

  Date: 04/04/2025

  Good afternoon, 

  I want to start off by apologizing for your recent experience with Take5. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days.Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-041319

  Customer Answer

  Date: 04/10/2025

   
  I am rejecting this response because:
  Wheres the sense of urgency in regards to my vehicle again? How dare you guys tell someone itll be 4-7 days before reaching out? I cannot continue to pay for this matter all on my own. My mechanic diagnosed the vehicle claiming the oil filter was never replaced, old and clogged but yet their copy of reports claim they did replace it. The lies end, this fake claim ends, my vehicle needs to be repaired immediately! 

  Business Response

  Date: 04/11/2025

  Hello, 

  I apologize for the timeline of the claims process. It is just the rough timeline for the claims team to do their investigation for the claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Thank you, 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change on February 27th, 2025 and October 15th, 2024, I received my oil change at store number #***. After my last oil change in February, I went back to the location to ask if they topped off my fluids because my car smells like it's burning, smoking or running hot. The said all fluids were topped. I went to the dealership (**** ********* on ************** in ***********) soon after. My service advisor instructed to ask Take 5 for a refund. Take 5 oil filter was leaking back into my exhaust system and smoking. (This information is listed on the paperwork of the dealership.) I took the paper work to Take 5 the same day. The employee stated he would pass the information along. I never heard back so I called the corporate office. A claim was submitted. On April 1st, Fleet Response, insurance carrier; denied my claim partially. On April 2nd, Fleet Response denied my claim entirely. They stated they reviewed the footage & didn't see their employee inputting the oil filter incorrectly or overfilling my coolant. However, a week prior, the local manager told me he fired the employee before calling me due to the video footage and his errors. I also contacted the ** of Take 5 via Linkedin (******* "****" *******) on April 1st. He stated I would receive a call back today before noon. I never received a call. I message Mr. ******* again today but I did not receive a response. There is a discrepancy between information from the manager & the insurance carrier. The district manager fired the employee due to the video footage but the insurance carrier denied my claim stating there wasn't any video footage showing wrong doing. I still have a warranty on my car with free oil changes. I've been going to Take 5 for years due to convenience.

  Business Response

  Date: 04/04/2025

  Good afternoon, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Thank you, 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident occurred on Saturday March ******* at Take 5 Oil Change #**** *********************************************************************************** ************. I arrived around 1 pm at the shop. I was driving down ******************* where I saw several employee outside advertising quick oil changes. I proceeded to ask one how long it would take for one. He stated about 8 mins. I proceeded to pull into the shop. I was the only vehicle there at the time with my daughter at that. Taevies came to my door and took my info. He asked what oil change I would like. I said the same one I had the last time I was here. He came back a few mins later and said I need an air filter and some new wipers. I said I can replace both of them today. He added them to my order. After waiting about 40 mins my continued to say how hungry she was and I needed to go to the bathroom. I continued to ask how long it would take and if I could use the bathroom Every single employee froze when I asked for the bathroom. One employee took me to the bathroom and apologized for the wait. I continued to state if you can not removed the filter just leave it on so I can leave. I waiting another 15 mins before stating it is taking forever and y'all still aren't finished. Then the manager ******* stated I got it off we are good now. I then said how long is it going to be I have to go and am I gonna get some type of discount. He said I was going to give you a discount but you said cussed at me. I then said I have been sitting in this car for over an hour and when y'all advertise quick oil changes. He then continued to say I cussed at him and he wouldn't give me a discount. I know for a fact take 5 offers veterans discount. I served my country and was not awarded my proper discount because the manager couldn't do his job properly. I do not understand how I am at fault for voicing my concerns when this establishment offered one thing upon arrival but didn't deliver. Then penalizes me for holding them accountable. This is unfair I was discriminated

  Business Response

  Date: 04/04/2025

  Good afternoon, 

  I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you in the next 4-7 business days.Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-041318.

  Thank you, 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Take 5 for an oil change in October. During the service, the employees recommended a coolant exchange, which I agreed to. Immediately after the service, my water pump failed, and my car became undrivable in their parking lot. The employees assured me that Take 5 would cover the cost of a tow and ride shares while my car was being repaired.Take 5 chose ******** as the repair shop, but because they were full, my car was towed to my home. When ******** became available, I contacted Take 5 for a tow, which took nearly two weeks to approve due to delays from their claims department. This extended the time we were without a car and increased our ride-share expenses.After we paid $2,000 for repairs out of pocket, we reached out to Take 5 to reimburse the $245.84 we spent on ride shares, as their employees had promised. Despite multiple follow-ups, Take 5 refused to honor this commitment and stopped responding.Adding insult to injury, they still charged us $274.81 for the oil change that led to this situation. This is unacceptable customer service. ********************** made verbal commitments they failed to keep, dragged out the process, and left us covering costs they promised to reimburse.I am requesting that Take 5 refund either the $245.84 in ride-share expenses they promised to cover or the $274.81 I paid for the oil change

  Business Response

  Date: 04/02/2025

  Hello, 

  Your claim is with our Third Party Claims Team. They will have a dedicated representative to assist with your claim from beginning to end. Please reach out to them so they can assist you with the matter. They will have all updated information and communications for your claim. 

  Fleet Response *************

  Case Number: 1483327

  Customer Answer

  Date: 04/07/2025

   
  I am rejecting this response because:
  The third party claim company is not honoring the stores promise. The least you could do is refund me for the oil change 

  Business Response

  Date: 04/08/2025

  Good morning, 

  I will bring present the request to the District Manager and let them know that the claim has been denied but you are requesting a refund of the oil change. 

  Thank you, 

  Customer Answer

  Date: 04/13/2025

  Thank you. Please let me know if youre able to provide a refund 
  
  

  Business Response

  Date: 04/15/2025

  Good morning,

  Unfortunately since the claim was denied, a refund will not be issued. I apologize for the inconvenience in this matter. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February ******* I went to the take 5 oil change location on ***************************************************************** The technician **** performed my service. I got an oil change and an air filter. When I left the location my low oil pressure light came on. I called the location and was told to bring it back in. I came back in and the assistant manager ***** looked at my car. He informed me there were no leaks or issues and it was just the sensor and not to worry just replace the sensor. So I left and make plans for my sensor to be replaced April ****** which was the only available appointment. Exactly 30 days later on March ******* my daughter had surgery in **********. Upon leaving her surgery and heading home the light yet again came on, simultaneously my car started making a knocking noise and shut off. My car ran out of oil and was bone dry. I had to have my car towed from a random parking lot to my house. I contacted take5 and they sent a manager ***** to my house to check the milage and he told me someone would contact me about having my car towed to a shop to be diagnosed within ************************************** on Tuesday April ****** to inform me my claim was denied due to the camera footage of my service being done and that I drove the car. No one has been out to look at my vehicle and has not even told me if it is fixable or not.

  Business Response

  Date: 04/02/2025

  Hello,

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. I am also sorry that this outcome was not the one you were expecting. The denial letter will be sent by the District Manager shortly and will have all the information as to why the claim was denied. After reviewing, if there is any other information that you can provide to support your claim, please submit that and it will be reviewed to see if we can reopen the claim. 

  Thank you, 

  Customer Answer

  Date: 04/03/2025

   
  I am rejecting this response because:
  I have yet to receive any letter. It doesnt seem fathomable that you can say no negligence took place without even setting eyes on my vehicle. It has come to my attention this specific location has done the same thing in the past to customers. 

  Business Response

  Date: 04/04/2025

  Good afternoon, 

  I will get with the District Manager and the Claims Team to confirm if this claim is denied or not. If they have denied it, they would have sent you the letter after that decision was made. Please allow me the time to get you some answers regarding your claim. 

  Thank you, 

  Customer Answer

  Date: 04/07/2025

   
  I am rejecting this response because:
  First off not only are your employees negligent but they are also liars. I have direct proof that I reported this issue on THURSDAY MARCH 27 outside of business hours and again on FRIDAY MARCH 28. My car was not driven over ***** miles and is sitting in my driveway as proof. I also have proof of the district manager not once mentioning anything about that time frame, only camera footage. Im sure you have those phone calls recorded as well. I spoke to ****** the customer service representative each and every time I called. It took over two weeks to send this letter. After repeated phone calls. 

  Business Response

  Date: 04/11/2025

  Hello, 

  I do apologize for the delay and inconvenience you are experiencing. Are we still waiting on a letter from the District Manager? I will make sure to follow up with the teams on all topics with this complaint. 

  Thank you,