Complaints

This profile includes complaints for C Spire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C Spire

  1018 Highland Colony Pkwy Ste 520 Ridgeland, MS 39157-2089

  
• 

  C Spire

  4864 I 55 N Jackson, MS 39211-5504

  
• 

  C Spire

  1203 Highway 15 N Laurel, MS 39440-2651

  
• 

  C Spire

  301 Highway 90 M-S 9am-6pm Bay St Louis, MS 39520-2832

  
• 

  C Spire

  1400 Azalea Dr Waynesboro, MS 39367-2259

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last year the cellular service for CSpire has gotten worse and worse while the bills kept getting higher. I chose to disconnect and go with cricket wireless for half the price and the service is way better and I still have unlimited. When I disconnected I still was sent a bill of 187 dollars this is outrageous considering the crappy service I have gotten in the last year. Ill pay it but its no mystery why I chose to discontinue my service with CSpire thats for sure. 187 bucks well worth it to be rid of them.

  

  Business Response

  Date: 04/03/2025

  We hope this message finds you well. We understand you may have concerns regarding your recent bill, and we attempted to reach you to offer further assistance. However, we have not received a response. Our records show that there is an outstanding balance of $183.81 due to nonpayment from your previous bill, which was issued on February 18. If you have any questions or require additional assistance, please feel free to contact us at ************ at your earliest convenience.
  

  Customer Answer

  Date: 04/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23137732

  I am rejecting this response because: I am going to pay them off and be done with them. They have a** raped us on our phone bills for years with crappy service. I dont want any contact from the business. They will see a check next week with a big middle finger drawn in a post it attached to the check. Goodbye now.

  Regards,

  ******* *******

  Customer Answer

  Date: 04/15/2025

  All good the matter is resolved and we are paying CSpire the ridiculous price for the last month of service even though I dont think that is owed. I will never do business with CSpire again.

• Initial Complaint

  Date:03/25/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted a line locate through 811 3/11/25 . The customer (also a ********************** customer) has an outrageous water bill and wanted his leak repaired immediately. All lines have been located with the exception of C-Spire, which left one small stripe on the grass. The line runs 350'. Customer knows where the line is and the one spray **** is not where it is. He needs it ****ed all the way to the house. We have called in three requests to 811, Cspire noted they would like to be onsite when we dig, however; there is no contact number. They have not returned since the original ****ing. I've been told through C-spire they do not **** the lines, which they do, and they have "escalated" a ticket and will be 3-4 days before they respond. What part of "Escalate" do they not understand. This customer has had water running through their yard since 3/11/25 and is very upset. On top of this, their water bill is astronomical, they are threatening to have C Spire make their water bill payment. As all companies who are too large to care about their customers needs, you can NEVER speak to the right person. They all " understand" but no one will ever ACT. What happened to thedays of your custoomer comes first? Obviously it's lost with this company, this is our last resort as we can't seem to reach anyone other than their understanding employess which are no help whatsoever.

  

  Business Response

  Date: 03/28/2025

  Thank you for bringing this to our attention. The customer has been assisted with this issue. 

  Customer Answer

  Date: 03/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *********

   

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired cell phone service with C-Spire around June or July 2021 and with my prepaid account maintained service with them until my final payment of $69.77 was made December 28, 2023 as of December 28, 2023. The charge for use of my Apple Watch on the account should have stopped. But on January 20, 2024 I have a charge in the amount of $13.92 in beginning February 28, 2024 I have a charge of $15.76, March 28, 2024 a charge of $15.76, April 30, 2024 a charge of $15.73, May 29, 2024 a charge of $15.73, June 28, 2024 a charge of $15.73, July 30, 2024 a charge in the amount of $15.73, August 28, 2024 a charge in the amount of $15.76, September 30, 2024 a charge in the amount of $15.76, October 29, 2024 a charge in the amount of $15.76, November 29, 2024 a charge in the amount of $15.76, December 30, 2024 a charge in the amount of $15.76, January 28, 2025 a charge in the amount of $15.76, all because they did not stop the charges and port over my Apple Watch to *******. These are fraudulent charges for a service that I was notreceiving from them and they owe me that money. I’ve already filed complaints with my bank to try and get the money back to no avail. I’m a single mother of three children, and I didn’t realize these charges were being drafted out of my account until I lost my job and startedreally watching my bank account and where I was spending money. It’s not fair that these big companies get away with taking advantage of everyday people especially people that can’t afford to be taken advantage of. Please help me get my money back. I can supply whatever documents you need far as proof that these fraud charges are owed to me

  

  Business Response

  Date: 03/14/2025

  Thank you for contacting us regarding your billing concerns. The adjustment requested in the amount of $202.92 has been processed. The credit balance remaining on the account will be mailed to the address on file. If you have any questions, or need to update your mailing address, please contact us at ************.

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ********* *******  

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2024, I received a quote for internet services for my business. Based on this information, I signed a three-year contract on August 29, 2024, instead of a one-year agreement, as the provider indicated that a longer-term commitment was necessary due to the higher-than-anticipated costs of delivering service to my location. However, after the contract was executed, the provider elected to withdraw, citing these same cost concerns. I entered into this agreement with the understanding that all associated costs had been accounted for, and their decision to terminate the contract after it was signed is both unexpected and unacceptable. Furthermore, C Spire holds a monopoly on fiber internet in my area, significantly limiting my alternatives. I would like to formally address this issue, as I believe the agreement should be honored.

  

  Business Response

  Date: 02/26/2025

  Per CSB Team, customer was contacted via voice and email. Email response was sent to customer as well as original contract that customer signed. Email correspondence from CSB attached.

  Equipment and Contruction Costs – Payment
  In reliance upon your agreement to receive fiber services, C Spire will expend considerable capital expense to
  commence deployment to your business.
  • Customer acknowledges that the construction and equipment cost to deliver C Spire fiber internet to
  your business is significant, and Customer agrees to begin paying for such cost through regular
  monthly billing within 60 days after installation is complete. Otherwise, full payment for the construction
  and equipment cost will be due within 60 days of installation.
  
  Good Morning ****,
  
  ******* ****, Commercial Account Manager with C Spire Business. I am reaching out in reference to your service order, *********** which was cancelled 9/5/2024. Firstly, my apologies for the frustration this has caused, every order that is placed is unique in the dollar amount that it cost us in construction, materials, and labor to deliver each individual solution and because the construction to build to your business were so high we had no choice but to cancel the original project.
  
  After every order is placed, a site survey is conducted to verify the solution sold and the route taken to deliver the fiber circuit from our splice point to the building especially if the order is placed remotely. When the site survey was conducted for your order, unfortunately, it was determined that the construction costs far exceeded the monthly rate originally agreed upon. In these rare instances, we engage with our engineering, construction, and finance teams to determine what the exact dollar amount for construction would be and based on that number, an account manager presents an updated monthly rate for the fiber circuit to the customer based on construction costs as outlined in our Master Service Level Agreement (MSLA).
  
  Based on the length of the build for your particular service location, it was determined that the construction costs would be $18,610.46. Because of the high construction cost, the updated monthly rate is $529/month for 36 months for the fiber circuit; alternatively, you can choose to pay for the construction costs up front to bring the cost of the fiber down to $199/month. Furthermore, if you were to package in your Wi-Fi or VoIP phone services with us, we could look into bundle pricing.
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for a "past due" bill as well a device "payout" after being told nothing was owed. Several people told me we owed nothing but then suddenly we did iwe money. We were trying to change carriers and the numerous people I talked to after telling them we were changing would change tone from nice and helpful to aggravated. We ran into road blocks repeatedly and it took us a week to be able to swap everything over. They are misleading people and could care less

  

  Business Response

  Date: 01/17/2025

  Thank you for reaching out regarding the billing and deactivation process. We understand this is a great concern for you and were happy to assist you. When we spoke regarding this matter you requested a credit for the balance due. We did explain that the balance is a result of the remaining installment agreements for each of the lines you requested to deactivate. We trust this resolves your concerns. If you have any other questions, feel free to contact customer service.

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to CSpire, the company does not have towers in my area so I can receive service. Therefore, I am not able to call or receive calls throughout the day when I am at my home. However, the service is not working anywhere no matter where I am. I have called several times to address the issue. However, CSpire refuses to work with me on this issue. Often, the service goes out when I am driving and I am not able to call out at all. So, if I ever get in danger I am not even able to call the police. It is very bad. The service constantly goes in SOS mode. And takes a long time to come out. CSpire claims to keep roaming on. But, even roaming causes drop calls, no one hearing me talk, a bad echo on all calls, constant hang up on very important calls, and bad static on all my calls. It is so bad that I pay $75 dollars per month for a service that I am not using for one day out do the month without issues. I need help and I feel like I should be reimbursed for all of the issues I have faced in the last six months for something that has been going on the past two years. And, the service is just getting worse everyday. The service does not even notify me of calls and my calls do not even show up as someone has called me. It ridiculous to have to be held in a service that does not work and I bought a phone that I am trying to pay off that will put me in a financial bind to try to pay off early.

  

  Business Response

  Date: 01/15/2025

  Contact was made with ******** ****** on January 15th, after prior callbacks were unsuccessful. Speaking with Ms. ******* she advised of device issue with dropped calls and poor coverage at home address. Customer stated that **** was replaced on January 8th and since that date approximately 15 calls have dropped with new ESIM. Customer stated she was at work and unable to continue with call. I advised technical support ticket would be submitted for further review. Ticket# WIRE0003216 was created and information was texted to customer as promised. 

  Per Technical Support: Customer was advised May 2024, home address is located in a sector split with very low range. Customer advised on call today with Tech Support, she was aware of coverage issues provided in May but has since had two additional network tickets submitted. Tech Support processed MIN change and reprovisioned ESIM to determine if this would provide better signal. Tech Support also advised customer to visit Corporate Store to try loaner device to determine if device may play a role in dropped calls. Customer declined option to visit store and stated she will switch carriers once device has been paid off. 

   

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 complaints. 1st i went into cspire around 11/20/24 to have a line cut off on my account. The line i was cutting off was tied to a phone that still had $280+ left on payments. 2 of the employees there told us we could transfer the phone to an existing # and still keep making payments and not have to pay the whole phone off immediately. Well phone bill comes in and it's $600+ because they lied to us and now we have an outrages bill that's due around Christmas! Then they tried to tell us that the employee that did it and (also charged $30 for a device swap) helped us that she was new and she didn't know any better. Um that employee has been there for years also why did every employee in store go to back and talk for 20+ minutes before telling us "they could do it". 2nd: your plans are a scam and is false advertising. Unlimited Hotspot? No it's Hotspot that uses your data and when its up and goes to "basic" you can't load anything ever. No matter how many bars you have. So you force people to buy a $85 plan cause it's supposed to be 75gb high speed data AND AND Unlimited Hotspot. But when that 75gb is out people are forced to buy "data passes" and yea your network info page says when it hits basic it's only so much speed but that's a lie. I can't even load Google with 4 bars. And NO WHERE does it say Unlimited Hotspot (using your 75gb and when runs out your cut down to 3g not even LTE) THATS FALSE ADVERTISING in my pictures you can clearly see that your "unlimited Hotspot" don't even work.

  

  Business Response

  Date: 12/30/2024

  Thank you for sharing your concerns regarding the customer service experience at the Starkville store. We understand your request was completed and it resulted in the remaining DPP of $233.31 being charged to the account. We made several attempts to reach you and were unsuccessful. The assistant manager of Starkville spoke with you to advise that we were unable to move the installment balance from the line that was disconnected and place it on the other line that is active on the account, we could reactivate the disconnected line and move the remaining balance back to the account and it will bill monthly as it did before and that option was declined. We’re happy to work with you to get that line added back along with getting the remaining installment balance set back up, however, we are unable to move it to another active number on the account. If you have any other questions, feel free to contact us.
  

• Initial Complaint

  Date:11/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I tried switching over to cspire from T-Mobile and we had everything ready for us to go pick up the phones but he couldn't take off work to go so he had called them back and added me as a authorized user so I can pick up the phones. We live in ************************* and the closest store to pick up at is in ********** *** which is almost 2 hours there and another 2 back. I had a friend with me when I went who is also a cspire customer. When I arrive at the store, I take my driver's license in with me. They ended up calling their credit department and once they got off the phone they told me that since we are new customers and I'm an authorized user on the account and I had my boyfriend on the phone they told me that since we just started the account the day before with it not being 45 days active I can't pick up the phones for us and I told them that I had him on the phone and they still refused to give me the phone so I went out to the car and called c spire customer service they told me that the *** passed a law in June this year and that was the law that nobody can pick up the phone unless it's the account owner since the account has not been active for *************************************************************************************************************** they can't mail the phones that my boyfriend has to go in and pick up the phones because it's a new account I have been getting nothing but the runaround and we are both tired of it so please someone give me some answers or help me somehow.

  

  Business Response

  Date: 12/03/2024

  Good afternoon,

  The customer has been contacted to advise the original order was cancelled and refunded for the amount of ******. Customer asked to do a new order however no one has been able to reach them on the contact number provided of ************. If the customer still wishes to place a new order, please contact our **************** at **************. 

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had c spire wireless for 2 years. I left to go with a better carrier. I was on auto pay. They sent me a past due bill for ****** there was nothing on past due because I had been on auto pay. I called them today and asked them to remove me from auto pay and they refused to do it. I told them send me a bill for the remaining amount and I would pay them.

  

  Business Response

  Date: 12/02/2024

  Thank you for sharing your concerns regarding your billing.The current balance is $158.00. For the security of your account, you were advised to visit a local C Spire store, as you were unable to verify the **** Pin via phone due to the account being deactivated. Once your account was validated, a ticket was submitted, and the autopay was removed on November *******. The current balance of $158.14 is a combination of the remaining installment balance of $142.19, the device protection of $10.34 and taxes of $5.61.  
  
  

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why should customers have to pay almost a $100 a contract just to be able to have hotspot. Why should we have to pay more to use our own internet that we already pay outrageous prices for just a certain amount of gigabytes every month.

  

  Business Response

  Date: 11/19/2024

  We did not receive an answer on the contact number for the follow up attempts made. We have 2 options for hotspot access. A device for hotspot or using your mobile phone to tether. A compatible phone and plan has to be in place to allow this function on a mobile device. Plan prices vary. To discuss plan or device options, we can be reached at ************