Important information
- Customer Complaint:Better Business Bureau has received complaints from Bass Pro Shop customers who allege difficulty obtaining recently purchased merchandise, experienced long delays for purchase deliveries, company failed to honor its warranty, and experienced poor customer service. Bass Pro Shops has addressed all complaints brought to its attention.
Complaints
This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 279 total complaints in the last 3 years.
- 83 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made website purchase which resulted in receiving Newsletter emails. I unsubscribed on April 14th from the mailing list with confirmation that it has been completed and may take up to 10 days to stop receiving emails. I have since unsubscribed weekly as I continued to receive emails from Bass Pro Shop and it is now May and I am still receiving spam emails from a mailing list that I have unsubscribed from
Business Response
Date: 05/02/2022
We will have the emails stopped.Customer Answer
Date: 05/02/2022
Complaint: ********
I am rejecting this response because:
Based on the other complaints it appears the response is always the same of removing them from the list although I have no confidence that the unsubscribe tool actually works to prevent other people from receiving unnecessary spam after the 10 days listed on The website from unsubscribing. As originally requested, please provide evidence that the tool used to unsubscribe actually works and people aren’t required to file a BBB complaint in order to actually be removed from the list.
Sincerely,
****** *****
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