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Business Profile

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Build-A-Bear Workshop, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Build-A-Bear Workshop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Build-A-Bear Workshop, Inc. has 214 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 25 Customer Reviews

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    Review Details

    • Tiffany A

      Date: 03/30/2023

      So, I ordered the two jumbo pink frogs and two pairs of BAB socks and was charged a surcharge (twice bc I got two jumbo frogs) for shipping because the jumbo frog required giant package. Which I understood at first because I got the green one and the box was HUGE. So I'm expecting a big box or even multiple since they charged me for it, right? Noooo this time, the frogs were unstuffed and packed into a box that could fit a regular sized bear. The box was maybe one third of the jumbo size. It made no sense to me to be charged shipping twice, only for it to fit into one small box. So I complained about it and they only gave me about 25% refund of the shipping. That doesn't even cover full shipping for ONE bear. It's ridiculous. I can understand and recognize a disclaimer, that was a total ripoff.

    • Amanda G

      Date: 03/22/2023

      Placed an order on Feb 25, 2023. Shipping said delivery March 16, 2023. It is now March 21, 2023 and delivery date is now April 10, 2023. Contacted customer service and all they told me was delivery date is April 10. Very dissatisfied!!!!

    • Della A

      Date: 02/22/2023

      **** my grandson for his birthday to get his bday bear and they didn't have any said try back tomorrow or the next day Really! So I said can you give us a bear in its place and they said no we can't do that corporate won't let us? Really? When someone comes for a specific bday bear and that's their tradition why would they want to go back and guess what day they will have one or not! Will not go back there

    • Leslie B

      Date: 12/16/2022

      If I could give a negative star rating I would! I ordered the Christmas Vacation bears on December 4th. My order said I would have the bears by December 12-14. When I didn’t receive them I hopped on the chat to figure out what was going on. They escalated my order and I got it in December 15 with only one of the two bears with two certificate!!!! I called to come and after sitting on hold for more than 20 I final spoke with someone named *** who told me that they couldn’t guarantee that I would have the second bear by December 19th when I needed it. I asked to speak to supervisor I got out on hold another 5 minutes and finally talked to ********. She said she was trying to help and that she would have to call the warehouse to see if they even had the bear. I asked her how that would not be possible since I ordered this bear two weeks ago. She told me that they sometimes over sell thing online, but because it was still online she needed to call to make sure it was still available. She told me she would call me back and let me know what the outcome was and now more than 24 hours later I get an email telling me they don’t have anymore of the second bear and that they are refunding me. So instead of calling me to give me bad news when she knows if ***** her out she hid behind an email. THIS IS ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! YOU ****** UP SO YOU ARE GOING TO JUST SAY **** IT AND NOT FIX THE PROBLEM! Someone who orders after me should not have had their order fulfilled!!!

    • Ally K

      Date: 12/15/2022

      Ordered a Pokmon Gengar plush as a gift which culminated to around 84 dollars with the shipping price. Luckily, I had split the payment with a friend, but it was still not worth even the 42 dollars I paid in the slightest. Yes, I got the plush, but I was expecting a lot more care to be put in the packaging since I believe they used to pack your bear in a cute house shaped box. The package arrived with the tape pealing almost completely off (I thought someone ripped open the package on my doorstep) and the plush just thrown in a random box with its accessories. I know I got what I ordered, but the presentation was such a letdown and the mini clothing the plush comes with is laughably cheap for the ridiculous price its marketed at. I expected better from Build a Bear for what I paid for, and Im kind of embarrassed to give this to my friend. Definitely not the quality I wanted.

    Build-A-Bear Workshop, Inc. is BBB Accredited.

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