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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

Reviews

This profile includes reviews for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scrubs & Beyond LLC has 89 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 25 Customer Reviews

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    Review Details

    • Shannon P

      Date: 10/20/2023

      My order says delivered. When I called they told me to call the police say that they can't do anything as it says it was delivered. Worse almost 200 I've ever spent

    • Reginald D

      Date: 09/22/2023

      Items listed as in stock but were out of stock. So I ordered a complete set of top and bottom scrubs. They send me the tops only. No email or follow up regarding the pants not being in stock. I call them today and they say yeah they are out of stock and have no idea when they are going to be back in stock. They also want to charge me a restock fee in order to return my top. I argued that it was their fault that they didn't have the bottoms listed as out of stock. They said that I can call back after I return the tops to get my 5 dollar return fee refunded. Very poor business model and customer service. Don't list items in stock that are out of stock with no idea when they will be in stock and then ship half the order knowing that the other part won't be in stock for quite some time. Who does this? Scrubs and beyond.

    • Evelyn F

      Date: 09/21/2023

      I paid 25 dollars for expedite delivery. Placed my order on September 9, which was a Saturday. They sent me an email stating order was shipped. September 12, order has not even been picked up by ****** Called them and explained the situation and the person spoke with, told me they will be giving me the shipping money, seems like they forgot to shipped the order on time. Received my order 3 days after. So they literally charge for delivery method that they do not use! Steal your money. Today is September 21 and my shipping money is nowhere to be seen. I give two stars just because of the scrubs.

    • Tony F

      Date: 09/12/2023

      We made a purchase and never ended up needing the clothing. Somehow the receipt must have been misplaced but was only a couple days time since purchase. When returning the Manager ***** was very unhelpful and unfriendly about the situation. The store claims they cant look up the purchase on the credit card used to buy the clothing. Manager seems as if she wants to argue with customers. I will never go back there or refer anyone to this store. If I could give this place -5 stars I would. Go any any any where else besides this hole. Save your money.

    • Theresa S

      Date: 08/29/2023

      Never received refund on returned items, I was given the run around for over a month, I finally wrote off the loss that I should have checked the reviews before I ordered from them. I will never do business with them again. If I could leave 0 star review I would.

    • Dom J

      Date: 08/24/2023

      I am very unhappy with this company. I purchased a pair of pants and a top separately. They were both in their own brand. The pants I received did not match the top, even though they were the same brand and color. I lost the receipt, so I went in store to see if any of the tops in their brand matched these pants, and not one did. The color was totally off. They are the only ones to sell this brand, since it's their own brand. It's an obvious fluke, but they refused to exchange them. They said they do not make exchanges. It's unacceptable

    • Michael C

      Date: 06/29/2023

      Terrible, terrible, they nickel and dime you with everything, they take no responsiblility and try to send you to auto attendants and ai chatbots, nothing gets fixed without costing you,I ordered standard shipping b4 and they on their site say should arrive in 6-8 business days after order placed, 3 times my family has ordered and it took almost a month each time and one time we ordered in their store and delivery to their store took just as long, this time i ordered expediated which says in 2-3 days, it took 5 days for order to be received and they messed up the scrub pant sizes due to their sites measurements and descriptions, i bought cargo pants but they where still to tight in the thighs despite going up a size, their own packing slip details - exchanges under their " happy returns" are free if its because of wrong color or size and you exchange for the same items but a different color or size, not correct - their site only allowed refunds " with a processing fee" no other options, their chat bots say nope no exchanges its not their policy and when i typed well its on your paperwork it became evident its a person typing and they responded nope its not their policy no exchanges only a refund, when asked for a waiving of the shipping fee or processing fees they hung up on me, i called their customer service line and its just a ai switchboard where you cant reach a person, chat bot then said take returns to store to process and it will be free, but thats not true i ordered scrubs for my wife and we took them to their only store in **************** and still got charged a fee for shipping the return back and it took 3 more weeks to get the replacements, looks like your stuck in a pinch of if you need a replacement you need to pay for the correct items, get refunded by scrubs and beyond and pay their fees and to ship their mistakes back, terrible service and laughable when they say " happy returns" the only happy part is the terrible people at scrubs and beyond .

    • Tara C

      Date: 05/18/2023

      I am truly disgusted with this companys approach to customer service. I placed a $460 order during their 20% sale, just to discover that not only are they no longer accepting exchanges, but even if I return everything and reorder as instructed, Ill have to pay full price.Unfortunately, even though I liked the items, none of them fit correctly, so to send everything back and reorder, I would lose a significant amount of money. The supervisor I spoke with lacked empathy and wouldnt offer any sort of discount to soften the blow. So great to see their fake concern for mental health in the medical field on all all of their social media pages, though! Greedy garbage company.

    • Ang S

      Date: 05/10/2023

      Bad experience with online purchasing. I ordered two pairs of scrub pants for my new job and received some other individuals order of what consisted of a scrub top. After calling customer service I received one of the pairs of pants I ordered a few days later. I called to find out where the second pair of scrub pants were and was told they would ship them in two days and have yet to receive them. This is an inconvenience to me. I have been charged money for a product that they have yet to get correct in sending to me. I will never order from them again. Not sure who is working in the picking, packing, and shipping department but sounds like they need to reevaluate the work ethic of these workers.

    • Raymond A

      Date: 04/08/2023

      This is my 2nd visit to scrub and beyond in ************* scrub and beyond. I bought 3 pairs of scrubs.. the store attendants are very knowledgeable and very helpful especially tonight with ******************** who assisted me all the way and answered all my questions that lead me to my purchase tonight.. i definitely recommend and will always come back to purchase again in the near future.

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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