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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for scrubs on October 15th. Everything listed in stock. On October 21st, I was charged for my order. On October 26th I reached out via email because my order still said processing. I had to email again due to no response. I asked that my order be escalated and was told someone would get back to me. On October 29th I went to ******** and commented my issue on their business page. I was refunded almost all of my money after being told my items were now out of stock. After reaching out again on the 30th I was refunded the rest of my money. I was then told that I could come IN STORE to receive 30% off to make it right. (I have all of this in fb messenger from scrubs and beyond). I went in store, took time, tried on scrubs and guess what? Was told my 30% would not be honored even though I was showing them this: Hi ****, Our team just got back to us and while we can't generate special bar codes, we can let the store know that you are coming in and receiving the 30% discount. All you have to do is let me know which store you plan to visit, and when you're there, show them our communication and they will honor the discount! I told them the city and state.The employee called the store manager who refused to speak on the phone to scrubs and beyond customer service or myself. She was using profanity and screaming to the employee. She said that she would not honor the 30% off. She refused to give any rationale after I had the employee read her the direct communication from scrubs and beyond. This is bad business and I was a loyal shopper here for over 20 years. I wasted so much time.

      Business Response

      Date: 11/05/2024

      Left message for cusotmer.

       

      Customer has been refunded entire order, customer was offered a 30% discount by our social media team and our customer service supervisor, the store would not honor this discount and my team could only offer 10%.  I will work with the social media team to see how they were offer the 30% and get back with the customer to honor this request.

       

      Thank you 

      ****** *******

      ************

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned items on 9/23/24 and have yet to receive the funds on my gift card. I have placed several calls and spoke with managers who all tell me that this is in corporates hands and we have to wait for a response. This has been escalated 2-3 times with no follow up or a different outcome. I have asked for a direct number to a supervisor and for corporate, and I am being told they do not have that information.

      Business Response

      Date: 11/05/2024

      Customer order has been refunded and my customer service supervisor has emailed the customer that the funds have been refunded back to the ** used on the order.

       

      Thank you

      Darren 

      ************

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Scrubs & Beyond for an embroidered scrub top and jacket with a matching pair of scrub pants for my wife as a birthday/graduation gift on *******. Todays date is 10/26/24 and I have not received a single update from the company on my order status. When I look up the order on the website, all it says is the status is PENDING. When I contact customer service (contacted them 4 times now) they keep giving me the same c*** about their change in warehouse is causing a delay of 4-6 days in shipping. When I ask to speak to a supervisor, I get the same ************ info, just from a different person. When I ask if I can contact the warehouse directly, Im told that customer service doesnt have access to the warehouse contact info. Im starting to think this company is actually fraudulent and I wont ever see a physical product from them.

    • Initial Complaint

      Date:10/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online at ************************** on Sept 25. They were changing warehouses and I expected to have some type of delay in my order but 2 weeks went by and silence so I reached out via email asking for an update on my order. At that point I decided to continue waiting but another week went by and again silence so I emailed again requesting to cancel my order due to no updates and how much time went by. I was told the issue was being escalated and that I would get an email. Another week has gone by and again silence. I have $155 tied up and a month has gone by and I still do not have my order or refund. I do not care which one happens I just either want my order or a full refund.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 9/27 for six items (total cost $155.60). There has been no progress with this order. It has not shipped. I have not received my order and I have requested that the order get cancelled on 10/9. I have not received any confirmation that the order as been cancelled and I cannot get a straight answer from anyone with customer service about this. The most concerning thing is that they keep posting the payment to my account. The first time this happened, I was told it would fall of and it did. The payment has posted to my account again as of 10/18. I contacted the company again on 10/18 and once again, was given no definitive answers as to why payment keeps posting despite the fact that the items have not shipped. I have made it very clear that I am not interested in these items anymore and that I do not want to be charged. If the payment clears my account, I will expect a full refund for $155.60. I do not understand whey they have not been able to fulfill my cancellation request formally and stop posting payment to my account. I have read through other similar complaints filed with the BBB and I can only surmise that this company is purposely trying to scam people out of their money.

      Business Response

      Date: 11/11/2024

      The customers order was cancelled due to back order delays, on Nov 2 a refund was processed back to the original form of payment ***** Card) which should have been received 1-2 days from the date of refund.

      Customer Answer

      Date: 11/11/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I do however, want to make clear that I find it unacceptable that I had to file a complaint with the BBB and file a claim with my bank in order to get this taken care of. Do better.
       
      Sincerely,

      ****** ********

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 5 pairs of scrub bottoms on 10/14/2024. I used klarna as a the alternate payment method. For 3 days, the order did not appear on my account on the website nor did i receive a email. I luckily screenshotted the order number when i submitted payment. When contacting customer service they told me that the had to wait 3 days to get into contact with accounting about this. The order appeared on my klarna with the $ for the down payment taken out. I called and emailed and finally the order appeared on my account. Its ridiculous that their communication in between departments takes so long. And to top it off, my debt card had to be closed the day after i ordered due to fraud. Could be an unrelated incident but just fishy how my order didnt appear for so long and that my debt card got hacked. On 10/21, still no update. Order is still processing. Ridiculous that a company takes so long to process an order when the shipping and other descriptions state otherwise.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on September 9, 2024 costing $188.29 and my order is still saying pending. I have called multiple times and continue to receive the same response in regards to delays in orders due to an update to the warehouse infrastructure. I have asked to speak with higher up positions, corporate, etc but I'm being told that there isn't a way to reach them because the representatives only have access to communicate to the warehouse through an internal system. I'm left with the option of continuing to wait for my order without an expected shipping date or an "attempt" to cancel and get a refund. This is very unprofessional due to their false advertising online stating "In-stock items received by 12PM EST normally process the same day or the next business day. Embroidered items will add an additional 2-3 business days to the processing time" and "Please allow 4-6 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental ************* and does not include ****** and ******". It's going on 2 monts...it should never take that long and I'm starting to believe they are scamming me.

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order P1113857314 was made On September 28th, placed order for ONE set of scrubs, embroidered with my name. It has now been 3 weeks and I still have no scrubs. It still says that the order is pending but they are telling me its too late to cancel the order. I want my order cancelled and refunded. It is not my problem that they are transitioning or improving their warehouses. People need scrubs for their jobs. Im required to have my name on them. I have want a refund.

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like everyone else, my issues are order issue, lies, deceiving customers, fraud, excuses, and a complete joke of company. I ordered thinking I would get my items as they advertised, within the timeframe cause everything is in stock or so they say. It's been almost 1.5 months and 2 customer support later...********** I read these other reports from customers, it's the same issues and lies about how there is a delay and lalala.This company is lucky that I paid with a gift card giving to me cause if it was my money, ai would be doing a 1000% charge back with my bank. I recommend everyone to do this if you have these issues cause this is stealing money from honest customers. I been promised cancelation so I can give who gifted me the gift card this tradh company's card back and go buy from others who really are honest and mind the business that they offered, but 1 week later, still nothing. If I had the time, I would be providing negative feedback every time I see a post or ad for this company. EVERYONE should be aware of this game that the company does and avoid the lies and delivery timeframes they claim. How can they do this not knowing what the customer is needing these *********************** for and the importance of this. Ya should be ashamed of this and just close down this trash company.

      Business Response

      Date: 10/16/2024

      Hello ****** *******, MD

      I apologize for the issue you had with your order and service with my customer service team.  I have canceled your order and refunded you GC that was used and the ** that was used for the remaining balance was never charged since we did not ship the order.  

      Again, I apologize we have not met your expectations or ours with the service of getting your order out in a timely manner.  We are experiencing some timing issues at this time with the warehouse move we just completed but we are seeing improvements daily on order flows.  Please give us a little more time and we should be back to meeting our standards for shipping orders within 1 to 2 business days.

      If you have any questions, please contact me at ************.

      Thank you

      ****** *******

    • Initial Complaint

      Date:10/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for uniforms bases on the business website statement that they accept returns if I was not satisfied with the order. A packing slip in the order (attached) it includes instructions to return by mail but no shipping label. I emailed to get a return label and got a reply that they don't accept returns by mail and I would have drive 75 miles to return. I would not order online if I had the time or the means to make that drive. I pointed out the shipping document and received a reply once again that mail returns are not accepted. If that is the case, their website should clearly state it. These are not inexpensive uniforms and it is false advertising to say returns accepted without the caveat that if you live in a rural area you'll have to drive 150 miles round trip to get your money back. See the return info included in the shipment.

      Business Response

      Date: 10/16/2024

      Hello Desiree Reeves

      I apologize for the issue you are having with trying to return some items to us, I have left you a voicemail to try to help resolve this issue.  

      We use Happy Returns that has thousands of locations around the country to try to make the return process easy, I understand you do not have any location close to you and I do not want you to have to drive a long distance just to make a return.  I do have a way I can send you a return label, but I just need to verify some information with you first.

      Please give me a call at 314 677 1033 and I can get that label sent out to you today.

      Thank you

      Darren Johnson

      Customer Answer

      Date: 10/17/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID 22415946 and am satisfied with this resolution. 
       
      Sincerely,

      Desiree Reeves

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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