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Business Profile

Medical Uniforms

Scrubs & Beyond LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Scrubs & Beyond LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first placed a scrub order with this company in November, this scrub order was unfortunately stolen after being delivered one month after the first order placement date, so I placed another replacement order. This second order was placed on December 26th, 2024. I was told it takes approximately 15 business days to complete the order. I called on January 15th to receive and update and they stated that the items were still being embroidered with my jobs custom embroidery that is required. I called again on January 28th for an update, and again I was told that the scrubs were being embroidered. I called again today, February 20th, for an update, and I was told that all of my items were out of stock, and that it would be approximately 15 business days for my items to return back to stock. I have spent over 100 dollars of my own money, and I feel that I am being lied to. I need these scrubs to comply with my hospital policies. I dont know if there is anything the BBB can do for me, I want my items delivered as soon as possible, but an investigation into this company should be had or they need to stop saying it will take 15 business days. Many of my coworkers have said it takes approximately 1 month after the 15 business days for them to receive scrubs. It has been 40 business days since I made this order. This is unacceptable.

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought set of scrubs with name embroidery on 12/8/25, never received so contacted on 1/17/25 and they mail just the top without bottom and when i cancelled finally on 2/14/25 they don't refund for the top and asking me to drive 40 miles to nearest store to return as they don't take refunds by mail. Pathetic attitude and non-sense business.

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a new nurse graduate(12/13/24), I was ecstatic to find out I received a gift card to Scrubs and beyond to purchase scrubs for the new position I was starting in January. I used the gift card to order on 1/18/25. I realized they didnt fit. I made the return 2/1 in store. The manager told me to find a pair and use the gift card. It hadnt been reloaded yet so I went ahead and paid for the bottoms. She said to wait 3 days for it to be reloaded to the original gift card. A week later I received an email for 20% off so I decided to take advantage and use the gift card. The gift card still did not work. I immediately emailed the company to tell them my situation. They emailed me back informing me it needed to be loaded by management manually. I went ahead and gave them a day to resolve this thinking my situation was rare. When I didnt receive an update, I called this afternoon and I explained my situation to *****. He informed me that there is nothing that can be done. I kept asking why it has taken this long and he made it sound like my case is not concerning. I repeatedly asked him if I can speak to someone else and told me there was no one. I questioned him about this happening to other people and how its unfair that their money is just sitting with the company. He first mentioned that its a small company and how issues like this dont get priority. His tone changed when he mentioned that companies like ****** dont go around looking for system errors like this nor to give customers their money back. When you withhold a refund it is a form of theft. When he mentioned ****** I told ***** that his phone call was being recorded since he was making accusations about other companies. He told me that it is now a legal matter and hung the phone up on me. I never mentioned a lawyer or even implied I would take this to a civil lawsuit so Im not sure why he felt the need to insinuate it was a legal matter. What a way to ensure that customer issues will be resolved.

    • Initial Complaint

      Date:01/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought $440 in gift cards. I used the cards on 12/29/24. My order was ultimately cancelled due to items not being available. I was told via email that I was issued a refund on 1/16 back to the gift cards in amount of $420. Gc balance shows $0. **************** is no help. I need my money back!

    • Initial Complaint

      Date:01/15/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and emailed this company and want off the mailing lists! I dont even work in healthcare anymore! They are ruthless and frustrating! It is harassment!!

    • Initial Complaint

      Date:01/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order not being filled and bank account is being pended every Monday night since Nov 4th. Order said it would ship in 7 days when ordered, contacted bank and scrubs and beyond with no answer on how to get the charges to stop occurring/order cancelled. I would like the charges to stop occurring, it is a risk for overdrafting my account. It occurs every Monday night. **** is unable to resolve this issue since the charges are being pended and not taken.

      Customer Answer

      Date: 01/14/2025

      After submitting the bbb complaint, the company reached out and cancelled my order. I am hoping that the pending charges stop occurring. Thank you. 

    • Initial Complaint

      Date:12/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/26/24, I was given a $100 Scrubs & Beyond gift card purchased by my sister **** ******. The gift card # is 4518150343753450862.On 9/28, I placed an online order for the amount of $125.12 with this gift card and the remaining amount was charged to my debit card. The order number wasP1113857482.During check out, a discount coupon code would not work. I contacted customer service via email and $11.60 was supposed to be returned to my gift card. It was ******* item in the order was never received and cancelled by the company. The item cost $27.99 and the funds were never returned to my card.I returned 2 items that did not fit me in the amount of $28.99 and $24.99. The funds were never returned to my card.I have called and emailed customer service multiple times since October with no resolution.If you could please intervene on my behalf, I would greatly appreciate if you could help me with getting the $93.57 refund. Thank you very much.

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1 set of embroidered scrubs Total Cost: $67.57 I placed an order for a single set of embroidered scrubs, costing $67.57, approximately a month ago. Factoring in additional costs, I paid nearly $100 for this set, expecting prompt delivery and high-quality service given the price.I am frustrated with the delay and the lack of communication regarding my orders status. I paid a significant amount for this product and anticipated receiving it within a reasonable timeframe. At this point, the delay is affecting my confidence in this *********** frustrated because it feels like Scrubs & Beyond is taking my money without delivering what I paid for.

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my scrubs 10/22/24 and today is 11/05/24, My items all show in stock but still have not shipped. Every time I call they are not able to give me an answer as to when my scrubs will be shipped. Or why they have not shipped. The website clearly said same day or next day shipping for in stock items. I only purchased 4 items (2 tops and 2 bottoms). This definitely has been a horrible and frustrating experience.

    • Initial Complaint

      Date:11/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 15, I made an order for $201.10. For the service promised by the merchant, see the attached screenshot, as you can see from the website, the delivery with embroidery should be within 6 days. It has been several weeks, and the item is still being processed. The merchant is unable to process the order and is unable/unwilling to cancel it. They are also unwilling to give a timeline for when I can expect delivery. Their supervisor ******* is also telling me I have no choice but to wait in infinitum.

      Business Response

      Date: 11/05/2024

      Hello ****** **********,


      I am reaching out to you regarding your recent order with us, I apologize that we could not fulfill our commitment and have this order shipment to with the timeframe you expected.   


      We have recently transitioned to a new warehouse and that has caused a delay in shipment, on the checkout screen there should have been a box the stated there may be a delay in shipping your order and I will make sure to work with our team to update the expected shipping time.  So, you and other customer are better informed about the delay and that orders could take longer that the 6 days.


      Again, I apologize for the issues you have had on your order and the issues you had trying to get this canceled, I will be reviewing this as well with my customer service team and warehouse team to see why this took so long to get resolved for you.


      I have cancelled your order as you requested and with that cancelation the pre-authorization was voided as well.  We had not charged your card since the order had not shipped yet.


      Please let me know if you have any questions


      Thank you,


      ****** *******
      Kindthread
      Customer Service Manager

      Customer Answer

      Date: 11/06/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. While their site does indicate delays it does not give specific timeframes and their customer service department was unable to provide any information to be regarding processing or shipping times even after 16 days. This was grossly unreasonable by any standards. Even more than 4 days after requesting a cancellation, nobody from the company was able to provide any information about when the order would be shipped or cancelled. I am happy they have finally cancelled the order as I had requested.
       
      Sincerely,

      ****** **********

    Scrubs & Beyond LLC is NOT a BBB Accredited Business.

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