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Business Profile

Auto Insurance

Select Insurance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for Select Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Select Insurance Group has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Select Insurance Group

      4638 S Saint Peters Pkwy Saint Charles, MO 63304-8790

    • Select Insurance Group

      970 Lake Carillon Dr #300 St Petersburg, FL 33716

    • Select Insurance Group

      100 E Campus View Blvd. #250 Columbus, OH 43235

    • Select Insurance Group

      4000 Faber Pl. Dr. #300 North Charleston, SC 29405

    • Select Insurance Group

      8888 Keystone Crossing # 1300 Indianapolis, IN 46240

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/22/24 I changed insurance carriers (from Dairyland to Bristol West) using Select Insurance Group as my agent. I was told that my down payment would be $279 with Bristol West. I asked to pay an additional $120 down so that my monthly payments would be lower. The $120 was shown as paid to Select Insurance while the $279 shows on my bank statement as paid to Bristol West, the insurance carrier. I have contacted Select twice by phone and three times by e-mail to ask where the $120 went and ask for a statement/invoice/receipt for that amount. I wanted to understand the charges. Phone calls are directed to the agent, who will not respond to voice mail or email. I can understand if they charge some type of additional fee, however, I can't understand why they won't provide a receipt/invoice or explanation of those charges.

      Business Response

      Date: 04/04/2024

      We have sent customer documents that customer signed at inception of policy. Attached are the documents. Our customer service number is ************ which is also listed on the policy if they have any questions, they are welcome to call for assistance. 

    Select Insurance Group is NOT a BBB Accredited Business.

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