Complaints

This profile includes complaints for Beltone Skoric Hearing Aid Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Beltone Skoric Hearing Aid Center, LLC has 54 locations, listed below.

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  Beltone Skoric Hearing Aid Center, LLC

  5462 State St Saginaw, MI 48603-3678

  
• 

  Beltone Skoric Hearing Aid Center

  1302 South Mission Road Mount Pleasant, MI 48858-4689

  
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  Beltone Skoric Hearing Aid Center

  121 N Mitchell St Ste 1 Cadillac, MI 49601-1880

  
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  Beltone Skoric Hearing Aid Center

  219 N Bridge Street Bellaire, MI 49615

  
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  Beltone Skoric Hearing Aid Center

  201 Grand St Eaton Rapids, MI 48827-1717

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is just a test to make sure they are getting their complaints. They are concerned they aren't coming through

  

  Business Response

  Date: 04/10/2025

  received 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother in law and her son (my husband), went to Beltone to see about hearing aids for his mom. They did not even try to look up to see if her health insurance ******************* would help pay for the hearing aides. Instead, they charged her over $6000. They took advantage of an elderly lady.

  

  Business Response

  Date: 04/07/2025

  We take great pride in our work with the hearing impaired and pride ourselves on our comprehensive and extensive testing/explanation of the condition where one may exist. It is for this reason that your ************ and her Son felt compelled and comfortable to accept the recommendation for hearing aids. As for insurance, we always verify benefits and this formation would have been shared with the customer and her son. There are some programs that we however do not participate in, this also would have been shared with the customer. 

  We would love to reach out to your ************ but we only see you name and number here on the complaint, we did call you today leaving a voice message for you to please call us, we hope you will so we can clarify things for you,. At this point we don't know who the customer in question is.

  We look forward to hearing from you.

   

  ****** *****-Manager

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23143130
  
  I am rejecting this response because:

  My mother in law (****** *****) and son said you never asked for her insurance card - therefore there was no attempt to run the insurance to even verify/check.  When we moved down to SC, the Beltone store here, was appalled at the fact that ****** was taken advantage of.  I too am appalled.  I even called and followed up with your team, and your office said that ****** told the office she didn't have insurance.  And that is not true.  My problem is that your team did not ask ****** for her insurance card and they DID NOT verify if her insurance covered hearing aids.  Because, if your team would have checked, then as professionals, you could have guided ****** to cheaper options--- or at least be honest and guide her to a different hearing aide company that is covered under her insurance.  You took advantage of ****** and her son not knowing any different.  You did not offer professional advice.  Instead, you let her spend over $6,000 on hearing aides.

  To top it all off.... she was promised an Amazon gift card (promotion at the time)... and when I called to check on that, your staff told me that ****** said she doesn't shop on Amazon.... so nothing was sent.  I told your team to send a check instead.   And that hasn't happened yet either.  What a scam!

  False advertising and taking advantage of the elderly!  I am reporting both of these.

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/08/2025

  Dear madam,

  Thank you for clarifying who the customer is so that we can respond accurately to your concerns. Due to privacy laws however i cannot speak specifically in detail regarding the customer per say but, there are times where the customer tells us that they don't have insurance and only in such a case would insurance not be checked.

  It is also possible that the customer has been back for more than one follow up visit post purchase where possibly no problem or concern was reported.

  As for the cost of the hearing aids it is unfair to accuse us of wrong doing just because you feel that your mother law spent too much or more than you think she should have, your husband was there with her as you stated so this must have been a  mutual decision.

  Hearing aids today can cost upwards of $8,000 for a pair in some cases, even in the mid 90's the industry had hearing aids that cost 4-5 thousand for a pair of hearing aids, let alone in 2024. As for the gift card if you would please call us we may be able can give a specific date that a check may have been mailed to your ************* **** i cannot provide specifics here due to privacy laws.

  Again we left a voice message for you yesterday and we have not yet heard back from you so that we can discuss things in more detail but please call us with your ************ present.

  We look forward to hearing from you

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23143130
  
  I am rejecting this response because:

  I have talked to your team over the phone several times about this already. And nothing has been done. That is why I went to BBB.

  You should be able to look in your records to see if a check you sent was cashed. Im telling you ****** never received one, nor the promised Amazon card.

  The point is - as professionals you should have asked to see ******* insurance card and should have done your due diligence to make sure all the options were given to ****** based on her insurance. 
  

  I and ****** feel as though you took advantage of the fact that ****** didnt know that she did in fact have hearing side coverage with her insurance.
  

  ****** had already given you her new address to send the check to. 

  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/09/2025

  Hello again,

  
  We will surely be more than happy to see if a check has been cashed we will however not be providing any customer info here publicly as we will not violate patient privacy laws, You have not yet returned my call. Please call me at **********.Again the customer must be present or online for info to be released to anyone other then our customer.

  Again, it may be that we asked for the insurance and we were told there was none, we will not disclose specifics here re our customer/patient,

  We look forward to hearing from you.

   

  ****** *****-Manager

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is more information to add to that I sent to you this morning. **** ******** indicated he had been in ***** over one year and 3 years in the business. He presented this card that it is a better business accredited business. This store is not accredited. Also we returned hearing aids on the next Tuesday after the Monday holiday.

  Customer Answer

  Date: 09/04/2024

  How does my complaint involve *********?

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened on 3: 14 24 my mother called her back on 3/18/24 and said she didn't like the new hearing aids they were hurting her ears and she wanted to return them she gave her appointment on the 21st at 12:50 and denied her the return of her old hearing aids & money my mother has dementia she kept her in the office for 3 hours telling her over and over she needed hearing aids these weren't doing good enough the old hearing aids were only 2 years old she only went in for a cleaning I thought it was all right that my brother took her to her appointment but my brother had brain surgery when he was 18 so he's not very well either we return the new hearing aids back to the store we never received a refund

  

  Business Response

  Date: 03/22/2024

  As the owner of Skoric Hearing Aid Center DBA Beltone I will personally assure our customer that we are here to address any problem that she may have with the hearing aids that she purchased  however, in some cases we have multiple family members get involved after the fact that were not present where others were present at time of testing and fitting. 
  
  I would please urge the customer to reach out to us so that we can address any problem she may have whatsoever  as this is our obligation to her.

  In the  case that we cannot address any problem or problems the customer may have with the ********************** devices we will be more than happy to take the hearing aids back. 
  

  we look forward to working with the customer.