Complaints

This profile includes complaints for Basha Diagnostics, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Basha Diagnostics, P.C. has 3 locations, listed below.

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  Basha Diagnostics, P.C.

  30701 Woodward Ave Lowr Level Royal Oak, MI 48073-0987

  
• 

  Basha Diagnostics, P.C.

  13753 19 Mile Rd Sterling Heights, MI 48313-2703

  
• 

  Basha Diagnostics, P.C.

  4407 Roemer St Dearborn, MI 48126-3405

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid cash as requested company was paid ***** ADVANGE no refund received

  

  Business Response

  Date: 03/27/2025

  This is Basha Diagnostics, P.C.s requested response to BBB Case #******** 
  The company we contracted for our billing services, Change Healthcare/ OPTUM (Owned by ******************) had a Cyber- attack on 2/21/2024. Change Healthcare/ OPTUM recovered from the Cyber-Attack and did the billing.
  We called the patient to see if she would like to pick up the check. She asked for the check to be mailed.
  The check ***** in the amount of $210.00 was mailed out.
  If you have any further questions or need additional information,you may contact us at ************.
  Basha Diagnostics, P.C. 
  

  Customer Answer

  Date: 03/28/2025

  The office makes you pay up front with cash they recieve there payment from insurance and they keep your money without paying interest for ******* or more

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number 6101******* Date of service 9/16/2024 MRI of the Neck/Spine I paid up front $275 on my **************** at time of service. My EOB came through after they billed my Aetna health insurance and I only owed $196.26. So $275 MINUS $196.26 means I should receive $78.74 in a refund. I called and spoke to the billing department on 11/18/24 (******), 12/13/24 (****) 1/21/25 ********* 3/17/25 (*****). All told me they would request a refund. So far no refund. I will never prepay or use Basha Diagnostic again. Hoping you can help speed this process.

  

  Business Response

  Date: 03/20/2025

  March 20, 2025
  This is Basha Diagnostics, P.C.s requested response to BBB Case #********.  
  The company we contracted for our billing services, Change Healthcare/ OPTUM (Owned by ******************) had a Cyber- attack on 2/21/2024. Change Healthcare/ OPTUM recovered from the Cyber-Attack and did the billing. The company has approved for us to refund the patient.
  We called the patient to see if she would like to pick up the check. She asked for the check to be mailed.
  The check ***** in the amount of $78.74 was sent via USPS.
  If you have any further questions or need additional information,you may contact us at ************ 
  Basha Diagnostics, P.C.
  
  

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *** ****

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January of 2024, Paid for MRI, $670.00. on 6/7/2024, I contacted Basha with request for a statement for my HSA. I was told that the billing system was hacked by a cyber attack and they had no access to any billing informatio. On 7/29/2024, I contacted Basha, I was told again unable to retrieve information but that I had a credit refund due to me for $140.44. I was never informed of this - by chance I called. Told no timing on when I would get a check as they were working night and day trying to fix the cyber attack damage. 10/15/2024, I called Basha again. It was confirmed that I am still due a check and that I'm "lucky" that they can see that. There is no timeline for when I will receive the refund via check. I asked why Basha couldn't send me a check if they were able to verify a refund is due and I was told that the billing company and basha have "connection" issues. NO RESOLUTION OR TIMELINE OF RESOLUTION OFFERED. I see major issues with this. 1) patients were not contacted about billing/cyberattack 2) Basha is holding refunds most likely to MANY patients without notice. 3) no plan or time expectation of when it will be resolved.

  

  Business Response

  Date: 10/25/2024

  October 25, 2024
  
  MRN ******
  **** *******
  
  This is Basha Diagnostics, P.C.s requested response to BBB complaint ID ******** 
  The company we contracted for our billing services, Change Healthcare/ OPTUM (Owned by ******************) had a Cyber- attack on 2/21/2024. Recently Change Healthcare/ OPTUM recovered from the Cyber-Attack and did the billing. The company has approved for us to refund the patient.
  The check (*****) in the amount of $140.41 was mailed to the patient.

  Sincerely,

   Basha Diagnostics, P.C.

  Customer Answer

  Date: 10/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  I received the check dated 10/17/2024, $140.41. 

  Without the BBB notice, I do not believe that I would have received a check.   Thank you. 

   

  ********

   

   

   

   

  Regards,

  ******** *******

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided service for an *** at Basha Diagnostics 2/14. Before receiving care I was required to pay $350 toward my health insurance deductible. Upon reviewing my insurance documents, I realized that it says my insurance covered the total amount and I was to pay $0.00 for the **** I then see that it states that $0 out of my $500 deductible has been paid thus far this year. I called ********** to inquire why it says $0 if I paid $350 to Basha Diagnostics toward my deductible, I was then informed by the lady at ********** that I was not required to pay anything for the *** and that ********** covered the full amount. I called Basha Diagnostics three times over the past 3 months to inquire about where the $350 that I paid for my deductible has gone if it wasnt applied to my insurance and my insurance covered the entire cost. Each time I was told that if my insurance covered the cost that I would be refunded but their billing system is down and they dont know when it will be back up. I called again one week later and same thing the billing system is down and they cant help me until its back up, I waited 2 more months and called again and was told that their billing system HAS BEEN DOWN for 3 MONTHS. I have been told for over 3+ months that their billing system is down and they cant help until its back up. My insurance paid Basha and closed the claim on February 23rd as you can see in the attached. Basha Diagnostics has had over 4+ months to refund me the $350 that was collected at the time of the *** that was not needed since my insurance covered the entire amount. AND the $350 was in fact never applied to my insurance deductible.

  

  Business Response

  Date: 07/12/2024

  Dear Better Business Bureau representative:
  
  This is Basha Diagnostics, P.C.s requested response to BBB Complaint ID #*******.  Basha Diagnostics takes all patient care and other patient matters very seriously. Basha Diagnostics, P.C., is committed to providing quality medical diagnostics imaging.
  The company that provides our billing services, Change Healthcare/ OPTUM (Owned by ******************* had a Cyber- attack on 2/21/2024.  We are unable to access any patient data files. The Change Healthcare/ OPTUM is in the process of restoring the system.
  I the case of **********************, the moment we understood from BCBS that the patient met her deductible, we refunded her the money, $350.00.  Patient came and picked up the check.
  If you have any further questions or need additional information, please do not hesitate to contact me directly. 
  
  Sincerely,
  *********************************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BASHA DIAGNOSTICS HAS POOR PRACTICES. DOESN'T EXPLAIN IN DETAIL ALL THEY DO. WAIT UNTIL THE PROCEDURTE IS DONE TO ASK WHAT INSURANCE A CLIENT HAS, THEN TELLS THE CLIENT BASHA DOESN'T ACCEPT INSURANCE AND CHARGES HIGH RATES. VERY POOR MANAGEMENT BY A DOCTOR WHO CLAIMS HE'S ALL ABOUT THE COMMUNITY AND MAKES $20 MILLION PER YEAR, YET LIVES IN A $3 MILLION PLUS HOME AND I'M SURE BECAUSE OF THE POOR MEDICAL PRACTICES AND TAKING PEOPLE FOR THEIR MONEY. CLAIMS TO HAVE OVER 50+ YEARS EXPERIENCE, YET PULLS STUNTS SIMILAR TO THE ABOVE. WORKS FOR COREWELL HEALTH OVER 20+ AS A RADIOLOGIST YEARS AND CAN'T IMAGINE HOW HE TREATS HIS PATIENTS. OWNER MAKES FUN OF CUSTOMERS AND TELLS THEM TO BEG OTHERS FOR MONEY. VERY POOR CUSTOMER SERVICE. PLEASE GO ELSEWHERE AND DON'T WASTE YOUR TIME OR MONEY.

  

  Business Response

  Date: 04/09/2024

  Dear Better Business Bureau representative:
  
  This is Basha Diagnostics, P.C.s requested response to BBB Complaint ID #********.   ********************** Diagnostics takes all patient care and other patient matters very seriously. Patient feedback (whether positive or negative)is important.  If there something in a compliant that could be taken as constructive criticism and ultimately be used to improve, we would certain do so.  That being said, BBB Complaint ID #******** appears to be a general statement of disparagement and doesnt point to any particular experience or specific details that could be reviewed (and potentially refuted).  So, we are not sure how to reply to this complaint. There is not a real complaint to potentially refute. The statements are general statements with no basis and has an appearance of personal attack.  For all we know, they could be coming from a competitor (we question the legitimacy of the stated consumer name, email address (**************)and phone number).
  
  The opposite of the general statements is true in many instances.  The reason many patients chose ********************** Diagnostics for imaging services is because our prices are lower (often much lower) than at hospitals and certain other facilities, and we generally receive very positive patient feedback. Further, Dr. ********************** is fully engaged and on-site on a full-time basis (usually far beyond what is considered full-time).
  
  We take great pride ensuring that we fully comply good clinical practices.
  
  I hope you have found this information helpful, but please do not hesitate to contact me if any additional clarification is necessary. 
  
  Thank you,
  
  *********************************
  Basha Diagnostics, P.C.